Skiplagged Reviews

I was told to use this site for cheaper fairs, which it was slightly cheaper than other apps. However, I booked a flight for a specific day and it wasn’t until I got the confirmation email that they changed the date. I tried canceled my flight within 24 hours as instructed though their website. I even spoke to their “customer service” who I trusted me to cancel it through the airline. Come to find out I can’t get a refund from the airline since it was booked through a third-party and to get the refund from this app. After multiple days of calls, of them just not answering the phone, and emails to this app I got a voucher and was told, if I called within the 24 hours of booking my flight I would have gotten the refund. Amusing. If I could give them no starts I would. DON’T USE THEM, it’s not worth it.

I’ve used the this app app in the past to book decent flights and have NEVER had any issues until now. I found a great international flight for two people and I booked my flight and received the confirmation number for the expected cost. A minute later I received an email stating that the cost had doubled and the company needed to charge my card for the additional cost! I called customer service to report the issue and they searched my account and never saw my actual flight confirmation and tried to process the additional cost. I then attempted to cancel my flight and they wanted to charge me $150 to cancel because I supposedly “never selected the cancellation policy” which was NEVER given to me as an option when I booked. Skiplagged may have been my go-to for flights in the past, but NEVER again. I was scammed and will never book with this app/JustFly again.

Do not use this app! We tried to save $ and were intrigued with the cheap fares. It worked fine going to NYC, but the airline canceled our return flight and we weren’t notified by this app or the airline. When we showed up to check in we were informed our tickets were canceled due to “non payment.” We had to purchase 2 additional tickets on the same flight we booked AND PAID FOR on this app for an additional $700!!! DON’T BOOK HOTELS THROUGH this app EITHER -We paid this app a deposit and the hotel NEVER RECEIVED OUR PAYMENT so we had to pay them in full as well!!! Plus booking directly through the hotel is cheaper - this app’s rates may LOOK better but they will charge you a “service fee” so the hotel’s rates are actually cheaper. Lastly this app has NO LIVE PERSON CUSTOMER SERVICE OPTION. When our flights were canceled we tried to reach out to this app and could only send a feedback email to which we’ve no response. I read another review who claimed this app is run by 1 person - the founder - who just processes payments and offers no guarantees - I believe it. I wish we had read their terms and conditions - will never use them again!!!

Absolutely the worst booking service I’ve ever used in my 15 years of flying. I had a conference in San Jose and my companion attempted to book on two other sites and for both after receiving a confirmation email I received an email saying my ticket had been cancelled, so I decided to give this a try and booked JustFly through this app. Same flight number as the original booking so everything appears in order, then I get to the airport and discover my booking was for a month after the date I needed. I tried to talk to customer service and not only do they not allow refunds or rescheduling, but when I shared my disappointment and asked to cancel the wrong flight I was told “you have to cancel 24 hours before the departure” even though it was an entire month before the flight. Then they said “you won’t get a refund for the flight” and again suggested that I take the flight a month later. I explained that I would not even be in the country to take this flight and that the incorrect booking does not suit my needs so I’d rather refund it, in response the agent hung up on me. Absolutely the worst booking service I’ve ever used.

I recently purchased 3 tickets to Alaska. We looked for hours to find the perfect flight, only to check out & have only 1 of the 3 flights go through at the price listed, the other 2 tickets went from $270 to $1,200 and I was forced to return the ticket I had purchased and start the whole process over. After finally finding a flight that worked, I paid an additional $70 per ticket to ensure that my friends and I would spend the 9 hour plans ride sitting next to each other. When I received my tickets 24 hours prior to my flight, June 11, 2020, we were all placed in different seats 4-5 rows apart and due to the flight being full, the airline could not do anything to accommodate us. this app also does not have a help call center and only communicate through email, so I was not able to handle this issue until after arriving in Alaska. They also do not keep itemized receipts of any additional costs paid including service fees, seat fees, etc. so when I called to get a refund for the fee I paid for the seat selection, they claimed there was nothing further they could do. Would not recommend booking through this app, if you do keep your own receipts and documentation of all purchases and communication to hold them accountable.

I used this once and it will be the last. The reservations were made but my flight wasn’t completely booked because this agency FORGOT to finish it by actually purchasing the tickets. I received confirmation e-mails that the flight was booked. I was not notified that there was any issue with completing my flight back or that the tickets weren’t actually purchased even though there was a reservation made. I received confirmation e-mails and receipts for the cost of the flight and trusted that this agency did their job correctly.

I therefore have to drive back from Vegas to Olympia, WA (18 hours) and miss work because of this agency’s mistake and inability to correct it as I sat at the airport unable to fly home because they NEGLECTED TO PURCHASE MY TICKETS even though they made a reservation. (YOU HAD ONE JOB!)

I called the customer service line and was told a supervisor would call me back within a half hour to resolve the issue and I have now waited an hour and a half with no call back. Worst booking agency ever i will never again use Skiplagged.

Do not use Skiplagged unless your prepared to have lots of issues. My daughter and I booked our flights to Hawaii through Skiplagged. My flight back never showed up and I didn’t catch it until I was in Hawaii. Had to do detective work to find it. Tried to contact this app but all I received was an email inferring it was somehow my fault. (There isn’t a contact number that I could find) Called multiple airlines until finally finding it myself with the help of the airline. My daughter arrived at the airport to leave and they told her she couldn’t receive a boarding pass without her passport. this app had booked the flight to Cancun as the final destination. Which we didn’t catch and there was no warning she would need a passport. We had to call the airline and cancel the flight and buy another ticket! It was a terrible experience! Will never use Skiplagged again!!

1st time using Skiplagged all I can say is you get what you pay for. Not all the websites they offer tickets are legit. The first ticket I bought went without a hitch. The second ticket back is where issues came up.

I’m just going to go ahead and name it if you see EDream as an option STAY AWAY it’s not worth it. After I got my ticket I noticed I got charged twice. First from the airlines-understandable, and the second by the website I got the ticket from. Unfortunately they only had a chat bot to help and even when you “talk to an agent” it’s still through the chat room. They said it was a duplicate charge and they would refund me for it. However, that meant that my flight would be refunded entirely. So I’m pretty sure I haven’t been refunded for the first charge let alone I had to buy a NEW ticket for the same flight I was initially getting on.

Was there a lot I could have done differently, absolutely this was an expensive learning experience for me. But I hope my story helps someone make better decisions than me when using Skiplagged. Can Skiplagged potentially save you money, yes. But if they are using sketchy sites for flights then do you really end up saving money? Very questionable. this app please vet for more dependable sites or else you are going to lose the trust of the ppl you are initially trying to help.

I bought 2 tickets on august 5th for me and my boyfriend to go visit a friend oct 5th-10th (about $1000 because they were all one-way tickets, but still pretty cheap!). Unfortunately I had to cancel all my flights yesterday (sep 23rd) because the friend I was visiting and her husband tested positive for covid & even after informing this app of all this… they could only give me credit towards another flight??? I would much rather have my money back because I know (and told them) that I don’t travel often and wouldn’t be able to use them by the time they expire. I wasn’t going to leave a bad review but after all the trouble I just went through only to be told I would just get credit… is extremely frustrating. Don’t recommend. Just buy your tickets from the airline or go through a travel agent that openly states that you’ll get your money refunded especially if it is for a reason out of your control.

I could almost give Skiplagged 5 stars but I have to give it 4 ONLY b/c you have to, HAVE TO check out the bag policy for the flight you have chosen. A good friend of mine recommended Skiplagged & until I find a better one, this one is still my go to! If you read the other reviews, you can kind of see what I’m talking about baggage issues but, like any other 3rd parties you get flights from, you just have to read the fine print. Maybe adding banner in red letters saying “double check the baggage disclaimer in full” in stead of “check baggage details (link)” which you can get you lost & confused by the airline website sometimes kind of derails you from purchasing (you should always carry your passport when you fly anyways, just my opinion). Best deals tho!!

I have been fed up with travel sites like Expedia, Orbitz, Kayak, and Priceline for years. It became easier to deal with airlines directly again, so I did. A friend turned me into Skiplagged to use this app and it’s the only way I book. Most of those aforementioned sites don’t do anything but put all available flights in a pile for you to sort through. this app gives me a visual map of fares and; and I swear I get my flights at least $20 cheaper than any “best price” I see elsewhere. Booking is also a snap. So streamlined I end up re-checking my flight info about 20 times because it seemed too quick and easy, there had to be a mistake right? Nope. Thanks!

I’ve relied on your app a lot this year. It’s saved us over $300 on one flight we needed immediately to Miami and got us a Cancun flight for $300 less that this app in Miami. You made me a travel hero to my husband. Bless you this app. However Recently, with your new update no airports can be found. I’ve tried installing and uninstalling your app. Entering all Los Angeles or just Los Angeles or LAX and neither is found. I’m searching for flights from California to Portland. My husbands app works great on his Apple phone but not on my Apple phone anymore? What could be the cause of this? Please help I’m the travel arrangement specialist for our family and borrowing his business cell doesn’t help him. Lol

I’ve used a number of 3rd party apps for flights (Expedia, Kayak, Travelocity) and absolutely none compare to the prices I get through this app. I’ve also personally never had an issue with my flight not being booked or anything of that matter. The hotel deals unfortunately aren’t ever as great as the flight deals but I have other resources for hotels. One thing I will say is while it isn’t illegal, airlines DO NOT like you skipping flights. I would keep that to a minimum but as for finding flights, this is the absolute best app I’ve used. It’s been probably 3-5 years and I won’t use anything else.

I’ve now flown via this app all of 2018 and have had 0 hiccups. Also, might they add, they were all domestic flights and I went just with a carry on most of the flights- but no issues whatsoever. My flight even cancelled once, and I was rebooked along with being given a travel voucher 4x the amount of money I originally spent on the ticket via this app.

I’ve worked in the airline industry prior to coming to Skiplagged. You guys, you ALWAYS have to read fine print with ANY airline purchase. It’s not just with Skiplagged. Skiplagged works wonders, bc of it I’ve flown more outside of the airline industry than when I still worked in it!

I can’t say enough how much I LOVE Skiplagged! I was introduced to it a couple years ago from a friend who used it. I’m a bit of a skeptic so if she had not purchased flights off of it before I would think it was too good to be true. I live in Hawaii with family in TX and AZ and I travel a lot outside of the states. I have bought every single one of my flights on this app since I downloaded Skiplagged 2 years ago! I have saved hundreds of dollars and even done the hidden city flights a couple times with no issues. Just yesterday I purchased a flight to Brazil for New Years for only $1800. The cheapest price we found on all of the search engines (travelocity, Priceline, Expedia, google, etc) was $2200. I HIGHLY recommend Skiplagged!!

If you don’t need to check a bag, you can book a flight out of Chicago to just about anywhere in the country for ridiculously low rates days before departure. There’s nothing more demoralizing than a freak winter storm at O’hare grounding your flight to Miami you booked three months ago. With skiplag I wait for a weather report 4/5 days out and book non stop flights for same cost as if i has booked weeks in advance. I’ve dodged two major snowstorms and payed a fraction of the price doing so. Thank you this app. You’ve opened up the entire country to convenient cheap air travel.

There ARE deals on this having used it a few times but it takes work and it’s not like Expedia or the other booking Apps, it’s really best using as information and guidance.
I’ve booked flights not through this, but off the airlines own sites, but use the information in Skiplagged to figure out the correct times and flights.
So basically, I have Skiplagged open on my phone while booking on the airline’s websites on a laptop with different windows open.
I don’t trust the 3rd party no-names Skiplagged links out to.
And another warning - don’t tell the airlines that you’ve used this app AT ALL. They will immediately get irate and will not be helpful. Again - use this information and book on the airlines own website - you’ll save yourself the headache.

The way it works is by giving you a multi stop destination ticket where you get off at the layover stop (which is your end destination) therefore only paying only a fraction off the full flight ticket cost

Very cool and legal way to get affordable tickets for last minute getaways (it’s not standby tickets )

Hypothetically If the airline have suspicions or not okay with getting you in at the gate with a one way ticket like this (meaning they want you to have a round trip, just get a refundable return flight at the counter desk and cancel it after u get off the plane )

I am a frequent traveler, domestic and international. I have use this website for years to save tons of money. Especially living in a city with a hub it’s been super helpful on return flights. You do have to be somewhat of a savvy traveler to know how to use this method of travelBut the website makes it super easy for you. I have to admit I use the website to find the deal and then go directly to the airline so I feel bad the company doesn’t get credit but it’s a great tool to use to save money

I used this app to book a hotel room on a Friday night. I decided that I wanted to book another night. So the next day (Saturday Morning) I booked on this app. When I got to the hotel reservation desk to confirm the reservation associate wouldn’t process my reservation and told me I couldn’t stay Saturday night. So I stayed at the hotel for a while going back and forth and decided to leave. I wasn’t going to call this app customer service at first but a week later I decided to call this app customer service to explain what happened. this app fully refunded me my money. I recommend this app to everyone. It’s a really awesome service. They really look out for their customers.

-C. Gillespie

Normally I don’t write reviews, but today I figured I’d make an exception. Yesterday I went to use my return flight only to find out that they (this app) cancelled my flight back bc I didn’t go to the final destination! After hours of being at the airport trying to get this sorted they said this is the real reason airlines hate this app bc they get people stranded and take their money all the time. So now I have to pay 500 dollars that I really don’t have on top of the 160 I paid already so I can get home tomorrow and that’s with an 18 hour layover leaving today. So today should be fun >< I can’t find a phone number to reach anyone and I emailed them and haven’t gotten a response back! I want my money back! U can’t just cancel someone’s flight, leave them stranded, and take their money!

I got Skiplagged and checked flights from Portland, ME to Chicago for a week in April, one month from now. The lowest fair was $60 more than Southwest.
ADVICE: ALWAYS FLY SOUTHWEST AND BOOK ON THEIR APP!

I also check hotels for the same week. I always stay at Hilton brands at a corporate rate. this app‘ state was $20 cheaper for the same hotel, same dates. BUT once booked you owned it - you cannot cancel or change dates; you just lose the money. This is also true for the higher priced rooms shown on this app, which were more than my regular corporate rate.
ADVICE: JOIN A MAJOR HOTEL CHAIN’S MEMBERSHIP PROGRAM, CHECK FOR CORPORATE CODES AND BOOK ON THEIR APP! Hilton is pretty good but I’ve heard Marriott is good also. If you do the cheaper hotels, some Choice brands are OK (Comfort Inn) but watch out for low quality and beware of cancellation fees with Choice brands.

I love Skiplagged and I’ve been using it for some time now. I appreciate not having to go through other sites such as Expedia, which by the way Expedia and other travel sites raise prices for your travels after they see you’ve been searching. this app, however, is reliable and to the point. Most of the services will be booked through other sites such as official airline sites. Skiplagged simply searches for the cheapest possible combination for you. 10/10 would recommend for finding cheap flights and hotels.

After using Skiplagged in the past, it was excellent. Now it seems as if you can’t purchase a roundtrip ticket together anymore, even if it’s on the same airline. Why should I have to buy two one way tickets on American Airlines? It's so good to have a slider that will give you the best day(s) to fly. The big airline industry and other online travel sites dislike Skiplagged, and I can see why. The secrets are out, no more paying for over priced flight. I would not change a thing. Please keep up the great work.