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by Elsie076

I recently purchased 3 tickets to Alaska. We looked for hours to find the perfect flight, only to check out & have only 1 of the 3 flights go through at the price listed, the other 2 tickets went from $270 to $1,200 and I was forced to return the ticket I had purchased and start the whole process over. After finally finding a flight that worked, I paid an additional $70 per ticket to ensure that my friends and I would spend the 9 hour plans ride sitting next to each other. When I received my tickets 24 hours prior to my flight, June 11, 2020, we were all placed in different seats 4-5 rows apart and due to the flight being full, the airline could not do anything to accommodate us. Skiplagged also does not have a help call center and only communicate through email, so I was not able to handle this issue until after arriving in Alaska. They also do not keep itemized receipts of any additional costs paid including service fees, seat fees, etc. so when I called to get a refund for the fee I paid for the seat selection, they claimed there was nothing further they could do. Would not recommend booking through Skiplagged, if you do keep your own receipts and documentation of all purchases and communication to hold them accountable.

by Heese99

Do not use Skiplagged! We tried to save $ and were intrigued with the cheap fares. It worked fine going to NYC, but the airline canceled our return flight and we weren’t notified by Skiplagged or the airline. When we showed up to check in we were informed our tickets were canceled due to “non payment.” We had to purchase 2 additional tickets on the same flight we booked AND PAID FOR on Skiplagged for an additional $700!!! DON’T BOOK HOTELS THROUGH SKIPLAGGED EITHER -We paid Skiplagged a deposit and the hotel NEVER RECEIVED OUR PAYMENT so we had to pay them in full as well!!! Plus booking directly through the hotel is cheaper - Skiplagged’s rates may LOOK better but they will charge you a “service fee” so the hotel’s rates are actually cheaper. Lastly Skiplagged has NO LIVE PERSON CUSTOMER SERVICE OPTION. When our flights were canceled we tried to reach out to Skiplagged and could only send a feedback email to which we’ve no response. I read another review who claimed Skiplagged is run by 1 person - the founder - who just processes payments and offers no guarantees - I believe it. I wish we had read their terms and conditions - will never use them again!!!

by Karnivalle

Absolutely the worst booking service I’ve ever used in my 15 years of flying. I had a conference in San Jose and my companion attempted to book on two other sites and for both after receiving a confirmation email I received an email saying my ticket had been cancelled, so I decided to give this a try and booked JustFly through Skiplagged. Same flight number as the original booking so everything appears in order, then I get to the airport and discover my booking was for a month after the date I needed. I tried to talk to customer service and not only do they not allow refunds or rescheduling, but when I shared my disappointment and asked to cancel the wrong flight I was told “you have to cancel 24 hours before the departure” even though it was an entire month before the flight. Then they said “you won’t get a refund for the flight” and again suggested that I take the flight a month later. I explained that I would not even be in the country to take this flight and that the incorrect booking does not suit my needs so I’d rather refund it, in response the agent hung up on me. Absolutely the worst booking service I’ve ever used.