HotelTonight - Hotel Deals Reviews

by Dissatisfied X 3

The good: cheapest price on a hotel

The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions.

The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.

by Niels Sommerfeld

I would not recommend this hotel to anyone. I booked 3 nights but I wasn't able to use them because of COVID. I attempted to contact them on social media, email, and phone multiple times months and weeks in advanced to try and move my dates but NO ANSWER. They finally responded days after my scheduled nights on SOCIAL MEDIA and told me it was too late and that I would only have 2 nights of credit. I then spent over 2 months trying arguing with Eduardo Larrinaga Jean the manager and Alberto with no justification on their end. I also tried to book the two nights that I was stuck with but there was no availability for the entire two months, unless they wanted me to pay extra. TERRIBLE customer service and a waste of my valuable time.

If their team handled proper basic communication I wouldn't have lost a night. I am a business owner myself and I understand the importance of putting customers first and fixing a customers problem even if it costs them a night in the near term. But instead their team has made this simple fix extremely difficult to save one night of profit.

I hope no customer is ever treated this way under any circumstance

by Mndubois99

Buyer beware is an understatement. Scam and fraud are the words to describe HotelTonight, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying HotelTonight any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from HotelTonight!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use HotelTonight. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!

by 01101001011101

DO NOT use this service to book a room. Traveling to Memphis with my family, we used Hotel Tonight to book a hotel room while on the road to our destination. Booked a room for a decent (but not great) price. An hour later, and less than two hours from arrival, Hotel Tonight contacted us to say the hotel didn’t actually have a room available. No other hotels were within our price range on Hotel Tonight, so we booked a room through another service.

Figured we would get a refund since it was not our fault…wrong! Hotel Tonight will not refund your money. Instead we were given “credit” towards future bookings. So to be clear, Hotel Tonight offered us a room, we gave them money, they didn’t actually have the room available, and Hotel Tonight decided to keep our money instead of returning it. If that’s not theft (or at the very least a bait-and-switch tactic), I don’t know what is. They tried to offer additional coupons which had to be used within a certain time frame (not good for people like us who don’t often travel), but why on earth would I trust a service that has already failed to provide what they promise, which is good deals on last-minute bookings? And the “deals” aren’t even that great. Use at your own risk.

by Justice7.26.2018

Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.

by TA3579

I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company.

All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part.

In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.

by Jojomufasa

The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online HotelTonight seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through HotelTonight the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.

by Ladylovesbeatles

Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t HotelTonight for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used HotelTonight in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.

by Polar.d

We booked a hotel through hotels tonight for a weekend stay. We specifically filtered the results to find a hotel with a pool as we planned to spend the weekend with our family enjoying this amenity. The information on hotels tonight both showed a picture of a pool and also listed an outdoor pool as an amenity. After arriving at the hotel, we were informed that there is no pool at the hotel, the only reason we booked this hotel. We contacted hotels tonight via email as well as phone customer service and explained the situation. After 3.5 hours of discussing the situation, they informed us that the only thing they could do was give us a $20 credit to our account. They admitted their error, changing the information on their listing. When asked what we could have done differently or what we did wrong in this situation, they recognized that we “did nothing wrong and the information listed was incorrect” and had “already contacted the local managers to make sure the information was correct.” They also confirmed with the hotel that what we were telling them was correct and informed us that because our payment was non refundable, they would be unable to do anything other than a measly $20 credit that has not even been posted to my account.

by Alisonlee

I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use HotelTonight. You might be left without a hotel room.

by Yaitsrichy

A while back i was looking for a hotel to stay at overnight. I was traveling across the United States and i needed a place to stay. A friend recommended HotelTonight assuring they had great hotels for a great price. So i hopped on. Found a hotel. La quinta In Memphis Tennessee. The pictures looked great. The reviews even better. So i booked. I was pleased , that is until i showed up to the hotel. The place was trash, the employees were rude (person at the front desk constantly popped her tongue and rolled her eyes) the building was under repairs (there was pieces of the ceiling exposed / pipes exposed with no warning signs) and the doors to the rooms were broken ( you have to swipe your card about 10 times before getting being able to get in). Totally unsafe place to stay at. Nothing compared to the pictures or the reviews people had posted. I called customer and asked if there was any possible way i could get my refund due to the fact of how unsafe this place was. There response “ we have a no refund policy. You should ask a family member or friend if they would like to take your place “ ..... if you do decide to use HotelTonight. And you find a great deal. Show up to the hotel first. Ask to look at the rooms . Look around the building. If all checks out. Book the room. I wouldn’t want anyone else in the situation i found myself in.

by Nannnmedna

I have been a user of HotelTonight since 2015 and I am never giving another penny to this company ever again! Long story short I had to book four rooms in a last minute situation for family and friends. When we arrived at the hotel they had us pay separately for the rooms, in this attempt I was charged through HotelTonight and the hotel. The ending balance from the hotel and HotelTonight was $1460 for one night when I was quoted $108. I immediately contacted the hotel and hotel tonight, I was put through to six different people from hotel tonight’s customer service via email which none of them could form proper sentences or fix my problem, after responding to one person I was immediately transferred to another and had to explain my issue six different times! In the end hotel tonight didn’t do a single thing to fix my problem, they told me to go handle it with the hotel myself! I had to go to the hotel in my last day of vacation and get everyone’s money refunded back and hotel tonight still kept the money they charged me because once you confirm your reservation you approve that charge. Don’t give a penny to HotelTonight, if anything use Travelocity, Expedia, or show the actual hotel the rate of this dumb app and skip the middle man. The hotel should honor the price and you won’t have to give HotelTonight any of your money.

by -gorgeously Apartment Leaver

The worst hotel rooms. I’m pretty basic I need a safe clean room to sleep. First room book was cute but over looked construction. I accidentally booked this hotel in HotelTonight , it wasn’t too far away so I thought I’ll give it a go anyways. But the second morning at 5 am the construction beamed a light right into my room. Both mornings construction started promptly at 7 luckily I didn’t need it during the day. The second booking the room given you basically could jump out the window to get on the bus stop. No screens or locks the room reeked of Lysol I told the front desk they were telling me they couldn’t do anything and I said well I can’t stay here. I started to cry it was expensive and they reluctantly relocated me. The second room was one floor up better not Lysol smell but strong smoke smell and windows wouldn’t stay open nothing to prop it open either. And a crazy person was laughing all night I had to leave the tv on. The linens don’t feel fresh. I’m not kidding you the worst hotel experience of my life both hotel tonight and the hotels did nothing to help and just said well that’s HotelTonight the rooms we can’t sell. Like what? These rooms obviously no one should stay at. I am horrified and it really ruin my time in the city where I was needing a place to stay but not worth it to use HotelTonight. These rooms should not be given to anyone ever.

by Very Poor Customer Service!

I have used HotelTonight many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The this app App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to this app they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of HotelTonight , I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what this app is offering since they take a $50 cut of what you pay. Save your money and don’t use HotelTonight. You’ll also be saving yourself from a headache if you ever have an issue with a booking.

by Dara Illese

So unless you have a phone that no one else could possibly have access to do not install this. Someone used HotelTonight, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through HotelTonight. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely.

I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials).

The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen.

by JQP1234567890

When I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites.
Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower).
This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT.
I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!

by Valwill72

I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to HotelTonight to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.

by Djsnack

I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid.
But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process.
In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.

by AlvinAbelCat

The concept of HotelTonight is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave.

(This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.

by Coraraz

I had a VERY good experience with the staff. I was excited to book my stay but did not notice the date I was booking it. And when you confirm your reservation it’ll ask if this info is correct, if so no changes will be allowed. I foolishly booked for the day before we were going to be in Vegas. When I got my confirmation in my email, I called the hotel to see if I could change my reservation but since I used HOTEL TONIGHT app that I’d have to call them to see if they’d be able to change the reservation for me. Im not gonna lie was sweating bullets because if they couldn’t change it for me I’d be upset. But I email and called, someone helped me named Jennifer and was totally AWESOME, she told me up front there were no guarantees but she would see what she could do for me. Called me back maybe 10 minutes later to let me know everything was handled and the CORRECT reservation were made. We had a good laugh for being overly excited about my trip.

by KAMMLOSANGELES

I have used Hotel Tonight around 10 times. I just booked a room and the morning of my reservation I broke my leg, was in the hospital trying to cancel this booking well before check in time. I was told by one Hotel Tonight Support agent that he tried to contact the Hotel and would follow up with me today after the Hotel Manager would be available to speak to regarding my situation. During that chat I was told I was being scheduled for surgery in 3 weeks. Yesterday I get an email from some Hotel Tonight woman I never communicated with telling me so sad, too bad. I emailed her back and still have not received a reply. I also did not receive the follow up I was promised by the Hotel Tonight Agent that gave me his word in writing that after he would contact me today with an update personally. So, if you don’t mind throwing away $100 bucks or more for a room you can’t use because of a medical emergency and customer service that not only does not follow through with your issues and only taking your money.... then this might be the right match for you. Not even a credit could initially be worked out or a refund minus a cancellation fee. The price offered on HotelTonight is no cheaper than others where they do have options if you must cancel or a unforeseen medical emergency happens.

by Chelle.h

I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, HotelTonight asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why HotelTonight still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.

by Rooo2

Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid this app. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.