Contact HotelTonight Support

by Very Poor Customer Service!

I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.

by -gorgeously Apartment Leaver

The worst hotel rooms. I’m pretty basic I need a safe clean room to sleep. First room book was cute but over looked construction. I accidentally booked this hotel in the app, it wasn’t too far away so I thought I’ll give it a go anyways. But the second morning at 5 am the construction beamed a light right into my room. Both mornings construction started promptly at 7 luckily I didn’t need it during the day. The second booking the room given you basically could jump out the window to get on the bus stop. No screens or locks the room reeked of Lysol I told the front desk they were telling me they couldn’t do anything and I said well I can’t stay here. I started to cry it was expensive and they reluctantly relocated me. The second room was one floor up better not Lysol smell but strong smoke smell and windows wouldn’t stay open nothing to prop it open either. And a crazy person was laughing all night I had to leave the tv on. The linens don’t feel fresh. I’m not kidding you the worst hotel experience of my life both hotel tonight and the hotels did nothing to help and just said well that’s the app the rooms we can’t sell. Like what? These rooms obviously no one should stay at. I am horrified and it really ruin my time in the city where I was needing a place to stay but not worth it to use this app. These rooms should not be given to anyone ever.

by Nannnmedna

I have been a user of this app since 2015 and I am never giving another penny to this company ever again! Long story short I had to book four rooms in a last minute situation for family and friends. When we arrived at the hotel they had us pay separately for the rooms, in this attempt I was charged through the app and the hotel. The ending balance from the hotel and the app was $1460 for one night when I was quoted $108. I immediately contacted the hotel and hotel tonight, I was put through to six different people from hotel tonight’s customer service via email which none of them could form proper sentences or fix my problem, after responding to one person I was immediately transferred to another and had to explain my issue six different times! In the end hotel tonight didn’t do a single thing to fix my problem, they told me to go handle it with the hotel myself! I had to go to the hotel in my last day of vacation and get everyone’s money refunded back and hotel tonight still kept the money they charged me because once you confirm your reservation you approve that charge. Don’t give a penny to this app, if anything use Travelocity, Expedia, or show the actual hotel the rate of this dumb app and skip the middle man. The hotel should honor the price and you won’t have to give this app any of your money.