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After saving for a trip to Arizona and Mexico for 3 years, me and my family were excited for our trip and happy that we got a good deal from this website. This ended when we got to the airport and found out that there was no record of our flight and that a flight going to the city we were going to has not existed for more than 6 months. In shock, we tried to call customer service. We have currently been on hold with them for more than 3 hours. A man picked up, said he could not help us, put us back on hold and that is where we are now. When we talked to the management of the airport they informed us that they have no affiliation to this app and that what they do is often sell regular priced. When we finally got put through, they took an extra 30 minuets to pull up our “itinerary” that we already told them does not exist. We had booked activities in Arizona and because of our non-existent flight were not able to attend them. Altogether, we wasted over 3000 dollars on these flights and don’t even know if we can go to Mexico and if that flight doesn’t exist too. I you account the activities and hotel we would not use, it is actually so much more. I recommend using any other service or just buying through the actual airline. This whole experience has been extremely stressful and heartbreaking for us because we worked so hard for this vacation and we might have just been completely robbed by this fake company that might just be a scam.

Couple of years back I booked a ticket for a friend and I accidentally spelled the person name wrong. So I called cheapoair right away, they were charging me an additional 50$. Told them I’m not paying that and hung up, and called right back(thinking maybe I’ll speak to someone else) And it seemed like the same person and now they were charging me 60$ to fix the name, hung up and called a third time(still seemed like the same person)and they finally told me the truth I had 24hrs to cancel with no charge. Now the other day I booked a round trip flight through them and wanted to add a child to the flight going only one way. The person I was speaking to couldn’t comprehend that, so I said forget it I will call the airline. She said no give her a chance, so I did. Was on the phone with her for literally an hour thought she understood what I was explaining to her, took my card number and read out the flight she was about to book, and it was in the opposite direction I wanted to add the child. You can find some cheaper flights online from cheapoair sometimes, but after you book, just call the airline for any changes because all they want is money and they don’t care about anything else after they get there money.

Orbitz experience is terrible, the length of time and effort to try to chat with a live agent through the app has been a nightmare. I booked a flight for HNL departure to destination ATL using their app for date 6 11. Provided my card info. I double checked before booking the flight. Then I get the confirmation, and the itenerary for my one way flight, and to my dismay Orbitz put me on American Airline flight, one way from HNL to LAX. Good luck trying to speak with an agent through the app to get them to correct their error. I was placed in line on the app by the useless chat bot. when I requested an agent, No agent ever came on to assist with fixing the flight mess up, and the length I waited was rediculous. I requested to cancel the flight through the app and again the chat box sent me to an agent. Orbitz took the payment but makes it very difficult to cancel or get your flight info corrected. With that being said Irbitz needs to improve their customer service and provide contact number in their app so a customer can get their issues resolved , and know that they are speaking with a legitimate customer service rep and not a scammer. As of today June 9 this issue still has not been resolved.