Huntsville Utilities Reviews

I put in the correct information and it says it’s not correct. I couldn’t even create an account. I put in the exact information that was on the bill. The developer of HuntsvilleUtilities should be fired.

y'all price gouge the living you know what out of us. the LEAST you could do is take some of that ridiculous surplus you have on hand from stealing from huntsville residents and invest it into an app that ACTUALLY WORKS.

HuntsvilleUtilities acts like it was written in an app generator then nobody went back and actually tested functions. The usage plot can be coaxed into daily mode but then can’t set the time period, stuck on current week. Nothing seems to be tested on iPhone or iPad sized screen. Says one can view hourly consumption but plot doesn’t change. Get into tabulated data and there is no exit but to kill HuntsvilleUtilities and restart. Spectacularly bad and embarrassing for Huntsville.

HuntsvilleUtilities is completely unuseable. You cannot even get past the login screen. I am amazed that Apple let this garbage slip through the cracks.

The fonts chosen for the text are so big, that they are obscured by the text entry boxes.

The password box does not support cut/paste, so you can’t grab you password from a password manager & copy it in.

Touching most of the login screen launches the main site in a browser. It is impossible to not fat finger your way to launching a browser window.

HuntsvilleUtilities is actually an insult to Huntsville Utilites customers. I feel like I should get a refund on my utility bill for any money spent on the development of HuntsvilleUtilities. It is that bad.

App freezes on a white page with a blue bar across the top. Doesn’t allow access. It was garbage before and now it’s completely unusable

What can I say about the monopoly that is Huntsville utilities. They will steal your money, they beg you for donations at every corner, they will shut your power off after sending your bills to the WRONG address. Then they will charge you for their mistake. Utilities having a monopoly is borderline Russian communism but hey any government agency is at this point

I feel like HuntsvilleUtilities is a joke or an exercise in human behavioral sciences just to see how long you will mess with it to try to get it to actually let you login and use it. Don’t waste your time. Hav utilities needs to scrap this tragedy and just NOT have one. It would be better PR. Don’t waste your time.

You would think that a town full of rocket scientists, engineers, and Facebook would be able to make an decent app. I don’t even know what the point of it is. I can’t view my bill, usage, or anything. It also looks like it was made for an iPhone 3 and was scaled up disproportionately up to my iPhone X.

5 iphone generations later and it's still like working a giga pet. I was just checking the reviews to try and authenticate it's legitimacy first as a reference before I hit pay it's so outdated.
It's so outdated, I actually felt unsafe and hesitated to send my personal information first.

HuntsvilleUtilities nor the website gives you the ability to obtain your user Id without calling customer service. No option for HuntsvilleUtilities to save your log in credentials or use a finger print to log in. HuntsvilleUtilities was very neglectfully put together. The engineers that developed HuntsvilleUtilities must be fresh out of the vo-tech program at the community college. Would give it negative stars if I had the option.

PDF of usage only shows a hard to read raw data table, does not show gas and water usage, just says no data. Someone from the utilities management board should be asking the question How much was spent to develop this useless App?

HuntsvilleUtilities is almost infuriating to use. 9/10 will not load when you need to, will not save my information, and constantly crashes resulting in having to restart all progress.

Your app is a piece of garbage! You go to register, and it won’t let you go all the way through the process to get registered. Trust me people it’s not worth the time or aggravation to try to set this piece of garbage up on your phone.

To change password you’re sent a convoluted impossibly long password. You cannot copy it from email and paste it in old password field. HuntsvilleUtilities has not been updated in years.

It’s really convenient to have an app for utilities services, but things in HuntsvilleUtilities have been slowly breaking for a while and now HuntsvilleUtilities is now completely broken :(

Need to adapt facial recognition and fingerprint access so you don’t have to type in Username/password every time.

HuntsvilleUtilities worked fine for making payments for the entire 3 years I used it. However, now when I open HuntsvilleUtilities I only get a blank white screen. I do not think HuntsvilleUtilities is compatible with ios 17 or greater. I look forward to a resolution from the city on this.

I have been using HuntsvilleUtilities to pay my bills for years. It gets a 5/5 stars for that. I give it a 3/5 now because it’s starting to show its age. It is time to give a facelift and upgrade.

Worked fine for me

Use this every month to view and pay my bill.