Sena 30K Utility Reviews

by Jcpenner

For the most recent update in October 2019: And in typical SENA fashion. The update is bad at best.

It’s connects to Sena30KUtility when it wants to. Which is less then 50%. And even then it takes about five mins of staying on the screen to open.

The Terms Off Use is requested EVERY time I open Sena30KUtility . Yes I checked the box for it not to ask again.
And EVERY time it does connect it states a newer version of Sena30KUtility is available in Sena30KUtility Store.

When powering on or at any other time There is no voice letting me know what it’s doing. But in the other unit I updated the voice is still present.

The bluetooth multi tasking is not useable with an open face helmet. The lightest wind sets it off.

Follow up to this review. I turned off the voice commands. My bad. I uninstalled the newest update. Then re installed it. Seems to work better after the second try.

by YamaR6rider

With my Sena itself, it works great but starts to break up communication. Doesn’t matter if I’m two feet from my riding buddy or if I’m thirty feet away. Also when I try to use the sena app it doesn’t detect the sena which kills me because before I updated to iOS 13 it worked but now it doesn’t love Sena30KUtility until then. Please fix the problem I as well as others would love to use Sena30KUtility for the convenience of not needing to always connect to the computer to make changes.

by Parkersmith

After updating my 30K to firmware 3.1, I factory defaulted it, deleted my iPhone 11 Pro pairings and attempted to setup again from scratch. I can pair the Bluetooth on the phone, but Sena30KUtility will not communicate with the 30K headset now. Also noticed Sena 30K BLE no longer shows up in the Bluetooth pairings on the phone. App needs fixing.

by Anitagrandmainortiz

We purchased 2 30K headsets and after spending hours trying to pare 3 Helmets (one with Sena installed on Bilt Helmet) we’re unsuccessful with a reliable connection. Even after loading latest firmware, Phone disconnects from headset, or can’t recognize other device. Very frustrating and I’d return the garbage if I could. Also, talking to Sena reps at Cycle Shows gave the impression that they didn’t have all issues sorted out :-/

by Gregofcalifornia

If you’re reading these reviews to decide if you should buy the 30K I would still recommend it but seriously don’t even bother with Sena30KUtility . It doesn’t pair to the device at all. The last time I got it to connect was years ago and even with the number of updates they’ve released since it still isn’t worth the free download. Sena knows they’re the best on the market so they’re just coasting now. Cardo and other brands will soon take over but until then we’re stuck with these lazy bums.

by Numps32

Going on a year now this stupid app will not work. The device will connect to other sena models and play music through my phone just fine... but the actual app WILL not OPEN to the pictures screens below to edit my groups and favorites. Nor can I get into my personal audio settings or anything. Also more than likely because of this I cannot connect my sena to other Bluetooth models

by Djrisc

They brag about the new ease to pair with Sena30KUtility . Then an iOS update breaks Sena30KUtility and it doesn’t even pair with the Sena and it’s been this way for weeks now. Sena is the king of releasing products halfway and then charging us another $500 to “upgrade” from their previous buggy junk. I came from the 10 to the 20 to the 30. I refuse to buy the 50 as it’s more bug fixes for lots of money with no decent new features.

by Zerobitsmith

My sena 30ks are great... When you can get them to work.

Sena30KUtility is horrible. It never connects. The UX needs so much improvement.
It basically feels like Sena wrote it to release the 30k, and then abandoned it entirely.

I'm a software engineer, and I can tell get Sena30KUtility to work right. I can't imagine how non-tech folks must hate it. I definitely can't recommend Sena products to anyone, because I can't expect them to be able to use them or Sena30KUtility .

If Sena can't realize that ongoing support of the SOFTWARE part of their products is critical to maintaining and expanding their user base, then they have a lot to learn.

by Aphrio

The unit itself is pretty decent. Good range but a little hard to connect properly and use intercom with groups of 3 or more without music cutting out completely. Sena30KUtility is iffy, recognizes the device and pairs and then it won’t find it and your stuck staring at the screen like it wasn’t connected when it really is. Connect it once, set your settings and learn the device controls and you should be ok. Pairing with a group? Figure all that out before you’re moving on the road or don’t pair up at all

by Lockmor

Just purchased dual 30k’s. Went thru the process of “forgetting” device from my phone. Downloaded app, opened app, then repaired. App still does not see the 30k.

This will be my last purchase of anything Sena. Actually considering returning it since even after installing the WHIM I can’t configure the device from the bike. Now I can’t configure thru an app. Only way to change setting is to connect to a computer. Not very user friendly especially if I’m on the roar and need to make a change to the settings.

by Nidknamw

I have the Sena 30k connected via Bluetooth with my phone but, all the time I open Sena30KUtility it tells me I have to connect the the device.
I tried disconnecting the Bluetooth connection and reconnecting it, didn’t work I tried removing Sena30KUtility and downloading it again still nothing.
Nothing seems to work Sena30KUtility need a major update. People are paying $200+ for this device and Sena30KUtility doesn’t even work. For something so expensive they should have their tech down before disappointing people.

by Cpt Him

After newest firmware update I can no longer connect Sena30KUtility to to the device. I can play music from my phone to the device and that’s it. Going back to Cardo.

UPDATE: After installing the newest Sena app update, which fixes the connectivity issues, Sena30KUtility still will not recognize the unit. I have deleted Sena30KUtility and reinstalled, I have reset my phone and made sure I’m running all current updates. Getting ridiculous.

by Ctx 1300

Downloaded app version 1.3. If you open app and select User Guide or Quick Start Guide, you get a message there is a new version to download . When you attempt to download either one you get a failure message saying internet connection not good when in fact the signal is very strong. Two other colleagues got the same results at their home. Siena’s app work on the 30K continues to be subpar.

by BCM227

App has not worked since the iOS 13 update. Headset works fine by itself, still links to phone, but app will not recognize at all. Worked fine with app before update. Really liked the functionality of Sena30KUtility . Sure would be nice to be able to utilize it again.

by Osj3

My Sena 30K has been working ok for me. But I just got the new iPhone 11 pro max. And Sena30KUtility no longer works. 30K is connected via Bluetooth but Sena30KUtility does not see the phone. I can play music and take phone calls and all. Didn’t have this issue on my iPhone 7. Please release a update for IOS 13.

by Scott707HP

So I bought the wife and I a 2 pack. Installed on Shoei Neotec II and RF1200.
Updated the firmware before use.
Installed app.
Everything works perfect.
But.....
Sena30KUtility is so slow. And if your screen goes to sleep or turns off in any way then it takes about 60 seconds before you can use Sena30KUtility again once you click on it again or unlock your screen. Very frustrating.
As far as the actual MESH system.....AMAZING.
Been about a mile apart and still crystal clear.
Can both listen to the same music and push button on the side to talk then push again to restart music.
Flawless.....but please fix Sena30KUtility .
iPhone X

by Vze26599

First problem, despite repeated attempts Sena30KUtility will not see my Wi-Fi network when I try to connect the wireless docking station up to it. I’ve even deleted Sena30KUtility and tried it twice, no luck.

Second problem, unless I’m doing something wrong, I can not use the Mesh network and Apple CarPlay at the same time, it’s one or the other.

Other than that Sena30KUtility works fine for me.

by Tito-10

We updated both Sena 30K by downloading the sena 30k updater in PC. You must use a data transfer cable not charging one. Once you update, Sena App works just fine and connects to headpiece. Sena30KUtility never worked when I tried to update Sena only way to do is using a laptop.

by Vernon T

Thank you Sena for making an easy, intuitive way to control a complex product. I love my 30K for allowing me to easily talk to my family & friends when we ride, and I love this utility app for making it so simple to configure my 30K.

by Raw_burt

Most people are saying that they can’t connect their 30K to Sena30KUtility , I had trouble at first but decided to hook up the sena to my computer and it updated from I believe 1.03 to version 3.1.1. Once I updated it it connected flawlessly.