Er app not working? crashes or has problems?

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Last Updated on 2024-09-15 by Erfurter Verkehrsbetriebe AG

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

Not working

33.3%

Connection

22.2%

Account

11.1%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Erfurt mobil? Report Issue

Common Er Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Er app on iOS and Android devices. Solve all Er app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Er iPhone Issues and Solutions

Er iOS app crashes, not working, errors
Er iOS app network issues
Er on iOS has black/white screen

Er Android App Issues and Solutions

Er has errors/crashing/not working
Er server network connectivity issues
Er has black screen

Er iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Er app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Er app crashes or not working on Iphone (iOS):

Close and restart the Er app on iPhone
Update Er app to the Latest Version for iOS
Uninstall and reinstall Er iPhone app
Update your iPhone to the latest iOS version

Fix Er on iPhone unable to connect to server/internet connection issues::

To resolve Er network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Er black/white screen (blank screen) on iPhone:

Follow the Er iOS app troubleshooting guide Here →

Er Android App Issues and Solutions

Fix Er not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Er app issues:

Force Stop the Er App
1. On android, goto "Settings" » click Er app. » click "Force Stop".

Update Er to the latest version on PlayStore

Clear Er App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Er app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Er.

Fix Er unable to contact server/ Er internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Er » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Er » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Er on android.

Solve Er black/white screens issue on Android:

Follow the Er android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Erfurter Verkehrsbetriebe AG, developers of Er.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Er Website

Privacy Policy: https://www.evag-erfurt.de/evag/datenschutz

Developer: Erfurter Verkehrsbetriebe AG

About this app

Schnell die nächste Abfahrt anzeigen lassen oder die beste Verbindung für Stadtbahn und Bus finden? Mit Erfurt mobil hast du Routenplaner, Echtzeit-Fahrplanauskunft und Aboverwaltung unterwegs immer mit dabei. Damit bist du einfach und clever mobil. Hol dir jetzt die kostenlose Fahrplan- und Ticket-App der EVAG! Mit der EVAG-App kein Problem! Abonnenten können ihr EVAG-Abo einfach und schnell selbst online verwalten und persönlichen Daten jederzeit und überall ändern und in ein anderes Abo-Produkt oder eine Tarifzone wechseln.