Neiman Marcus | Luxury Fashion Reviews

Over $1500 lost later I’m on here to warn people this company has a very short, very strict return policy. Even if you are a new user with verifiable technical problems or were out of town they will keep your money and not let you return a brand new, tagged, unused item with no exceptions. Even if it’s one day past their two week policy they will return the merchandise unused to you to gather dust in your closet or be thrown out, giving away etc. I have written extensively to the company before writing a poor review that was answered with a canned response. Also I would get text alerts for things I wanted, promptly respond within seconds and it’s out of stock? I traveled extensively for work and leisure Doesn’t work for me…

Alex in cosmetics at Fashion Island so so attentive to my questions and provided excellent feedback on new products. Will absolutely work with him on future orders. Thank you Alex for suggesting Hourglass products. Love this new brand.

This is the worst store you can TRY to shop at every time I purchase something the always end up cancelling my order one time because they didn’t have in stock the item they were trying to sell and another time saying my payment did not go through when I’m seeing the charges clearly on my bank account but oh well never attempting to shop on this disaster of store again !

NeimanMarcusLuxuryFashion doesn’t stay signed in. When I add stuff to my cart while browsing and then log in at checkout, anything I added to my cart disappears instead of transferring to my logged in cart - like every other online website has figured out. It also asks me to enter/ confirm my store card number, like, the full card number, EVERY SINGLE TIME I CHECKOUT. So no point in storing. There’s nothing convenient about NeimanMarcusLuxuryFashion at all.

Need a way to share listings!! I want to share so many items but there’s no share functionality. Can’t filter by sex assigned at birth either or click the brand from a sku page to be taken to all of that brands item

I always considered you a high end store. Your app is glitchy and slow. I have to login every 5 minutes.

Your customer service team is horrible. I’ve had to speak to supervisors every time I call bc the regular ppl don’t speak English well and they weren’t able to find the item in my order that I wanted to return. One made me wait on hold for 30 mins only to hang up on me. You sent me the wrong item twice, and charged me for the second item even though the supervisor said it would be free of charge.

Literally the same customer service level as Spectrum/Time Warner cable and any airline.

Please be better

Just wanted to give an amazing review to my beauty consultant Ruella. She’s been treating me amazing. A true professional and treats her customers as genuine as ever ! A true and genuine person ! Ruella needed to be recognized as one of the best !

So sleek and beautiful with the new update. Loving it much better than the old version. Now it reflects a luxury experience comparable to service Neiman’s is known for.

Finally works smoothly and is user friendly!

So much better than the old version. Works great, so user friendly!

Amazing upgraded NM App. It is super easy to navigate and shop with. I am very impressed with the new enhancements and I love that gold button that follows me through NeimanMarcusLuxuryFashion !

Rulis Serrano is an asset to Neiman Marcus. He is engaging and extremely personable. I was truly fascinated by the time he spent with me and his encouragement to try different product. A total star!!!

These new improvements are awesome

Poorly done and try using it to find clothing. They only refer you to their website which to be Frank is not much better. Keep track of your favorites, they sell out and you’re stuck because trying to unmarked the little heart is almost impossible. A waste of time.

NeimanMarcusLuxuryFashion takes forever to process when scrolling to view items. The delay to catch up really is frustrating. There is also a time out feature where app shuts off when allowing this process.

Wow NeimanMarcusLuxuryFashion is so bad! Never experienced an app like this from a store like this just wow! NeimanMarcusLuxuryFashion needs to be taken down and redone. I get so frustrated just using it many times I just leave items in the bag because I just don’t have the patience to deal with it.

Please bring back the previous interface.
This feels so generic, no groupings like departments.
No contemporary shop, at all. everything in womens is a jumble of price points. This is highly unorganized. I’m not a fan of this update. It feels like a very poor version Macy’s

Neiman Marcus never disappoints! Any more words are redundant & unnecessary.
Thankfully yours,
n.

Downloaded NeimanMarcusLuxuryFashion and immediately noticed dithering. After a couple of minutes I couldn’t look at it any longer. I had to remove NeimanMarcusLuxuryFashion

The customer service so horrible, all information incorrectly.

I’ve never taken the time to review an app until now. For the longest time I shopped with other luxury retailers because Neiman Marcus failed with having an app that was as seamless as its competitors. Today that changed! Wow! …it’s fast, responsive, aesthetically pleasing, and most importantly, user-friendly. Very impressed and happy to see NM pull through.

This is the worst app ever from an IT standpoint, it won’t even keep a chat open. When you go to check an order and come back to the chat it’s already closed.
You’re logged in with your account but then that Customer Service clients ask you for all the information, wasting your time. Items show up on sale you buy them and then the checkout process crashes why make an app if it’s not properly coded and has the right functionality?

Every single time I use NeimanMarcusLuxuryFashion, it crashes. Without fail. And every time I check out - crashes. It’s insanely irritating and completely user unfriendly. Also, why do I need to enter my full card number when I check out? What is even the point in storing it then? I literally have NEVER written an app review before this, that’s how much I dislike NeimanMarcusLuxuryFashion and it’s lack of functionality.

I’ve never used a retail app that crashes as much as this one does, After setting up my search filters and scrolling through the results, NeimanMarcusLuxuryFashion either swipes off the page or reverts back to the Neiman Marcus Signature page. Extremely frustrating. I was on a mission for a dress, so I reentered my search parameters at least three additional times. Each time, NeimanMarcusLuxuryFashion crashed. NeimanMarcusLuxuryFashion is updated.

They entice you with sales and gift cards to make a purchase then they put limits on the gift cards and you can’t buy nothing and then it expires within days of receiving it. It took months after promised date to receive gift was delayed for reasons of there own. Never shopping here again same stuff and better discounts in Bloomingdale’s

It’s always a pleasure being able to shop with Vilma’s assistance at the Home Dept of the Lenox Square store. Very professional, customer service oriented and very kind.
Best Regards, Laura W

Was looking through my past orders and couldn’t go past March the other day. Now I am trying to view recent orders and it’s for everything prior to Feb!!! Please fix!!! I need to see my existing orders!!!

App glitch and shuts down easily. Chat with customer service not working (typed out a long message, hit send, and nothing. The message disappeared). WHERE IS THE INCIRCLE INFO!!! It’s not listed at all in NeimanMarcusLuxuryFashion , and the online website just sends you to NeimanMarcusLuxuryFashion . There no way to check or use your Incircle points. This company can do better.

Was surprised to find Stefano Ricci here, not available on Farfetch, Macy’s, Nordstrom, Selfridges or SSENSE so that is definitely a plus. My 5 star when I can use it in landscape mode.

My first time buying from Neiman Marcus and definitely the last time! I bought a canali suit and paid for express overnight shipping but my order wasn’t shipped till 3 days later (although it said that it was available in store) and didn’t get it till the following week which was too late for me as I missed a very important meeting for my job. Costumer service were kind but not helpful. They kept telling they are sorry everyday I called but never did a thing. This is extremely unprofessional if you want to sell designer cloths and luxury brands your service has to be high quality too! I’ll never buy my suits from Neiman Marcus again.

Latency when making selections, slow performance, bad filtering options, constant app crashes. NM could take a lesson from Nordstrom as their app is far more user friendly than NM and it never crashes. NM crashes once a day for me. And it’s the same for my wife. Why not incorporate inn CIRCLE reward Into NeimanMarcusLuxuryFashion so people don’t have to wait for the mail to be physically delivered to get rewards?

Great product but NeimanMarcusLuxuryFashion always crashes when I am doing a search .

They no longer take friends and family discount off everything it’s VERY select few things and none of the brands people are shopping with them to get. Their greedy has ran rampant. High end sector and most all clothing period has such high mark ups that most companies could put their whole stores 75% off and they’d still make enough money to stay in business there just wouldn’t be tens of millions in bonuses for the executives who do no real labor or really truly work. These executives at neimans have some of the most easy money you could image and now they’re trying to be extra greedy with jokes of discounts and heavy limitations on them. You might as well just go under if you’re not going to actually do what’s good for the people.

I love the store, but NeimanMarcusLuxuryFashion is just awful. It crashes constantly during use, for some reason you have to re-enter your card number every time (even though it’s saved and you’re signed into NeimanMarcusLuxuryFashion ), the Circle rewards are not automatically applied to your account, and the filtering options are not great. This is a luxury shopping experience- step up your app! It’s been bad for a too long…

I’ve waited more and more impatiently as NM has rolled out updates to its new app. There has been no change to the frequency of crashes. Conducting filtered searches leads to more and more crashes. I’ve given up many times after being kicked out of NeimanMarcusLuxuryFashion AND the website

NeimanMarcusLuxuryFashion was doing fine, and then it started consistently going down. There was just an update a few minutes ago and it still just has a white screen. Deleted and added back and same thing. This surely is not an experience for a luxury store!

Outside of the constant crashes when using NeimanMarcusLuxuryFashion for more than 10mins, now NeimanMarcusLuxuryFashion no longer works. No matter if I uninstall and re-install, I only get a white screen. I’m forced to use the web browser

Shows items as in stock. Days later you’ll get an email that an item you bought is out of stock. A week later you’ll call on the status of other items in your order, only to be told they were also out of stock. How could I buy several things and they all be out of stock.

Beware: Neiman Marcus has been making unauthorized charges on my credit card. No my card was not stolen, Neiman Marcus literally is making unauthorized charges.

Charging my credit card without my consent just because you have it on file should be illegal.

Changing what I ordered and shipping things I did not order should be illegal.

1. I placed an order that had backordered stock. Neiman decided to cancel the order days later and drop the pending cc charge - without communicating with me at all.

2. Neiman then reopened the order - on their own volition without communicating with me and without my consent - and charged my cc for a 2nd time. I called them to recancel to order I didn’t reopen and I was told they would. So the 2nd pending charge was removed from my cc.

3. But they didn’t cancel the order !!! So then they made an unauthorized third charge to my cc and mailed me two totally different sizes of the items I had originally ordered!

Neiman need to address their IT and app developer. Their app constantly crash even the latest one. Sometimes it doesn’t open after the Neiman Marcus greeting. I’m surprise NeimanMarcusLuxuryFashion is rated this high when it doesn’t do what an app is intended to do. Most of the time I find myself shopping out of their website due to this persistent problem.

Horrible customer service. NeimanMarcusLuxuryFashion said my items were already available in store for pick up same day. I received a confirmation email that my order was received and did not get ANY updates after that. I called the next day and they said it was delayed and would be in two days later. Called two days later after NO updates. They say it will be ready tomorrow but we will see.