🏷️ About: Access your Wellbeing Program on the go! It's important for us that your experience is simple, convenient, secure and confidential. Connect with our specialists by phone, instant message, text message or video, anytime, anywhere.
During registration, there was an error with one of the required fields when I tried to submit (password and ‘confirm password’ mismatch because of a typo) but instead of letting me just correct that field, it punted me out of the page and I had to click Register and fill in ALL of the registration fields again!
During my video call, clicking on the hamburger menu disconnected the call. No option to mute myself if I needed to. iConnectYou also logged me out during the call even though the call was still active (could hear the other person but could no longer see them). Logging back in didn’t fix it and it eventually logged me out again. Carried on the conversation unable to see the other person but she could see me.
iConnectYou also feels like it was designed and built in the 90s. So many basic UX principles that have long been standard are not adopted.
Totally unable to create a password!!! Tried looot of times with all the rules fix that!!
iConnectYou is pointless, is of no help
App won’t load for me
App fails to load
Like most...couldn’t register. Waste of a tool.
Crashed at registration. Unable to access iConnectYou . Deleting.
Cant even open iConnectYou
Same as all other reviews.
Same issue as reviewer had 2 years ago! Cannot add my phone number even though it’s in the correct format. Can’t sign up, can’t use benefit. What a waste.
Says I have notifications, but there are none. It won’t let me navigate because of that.
This error is frustration because the field is obviously not designed for a phone number. I tried various ways of formatting and kept getting that error—so I couldn’t register and as a result am not getting to use this benefit.
Unable to even open app. Crashed instantly. Have tried troubleshooting. No improvement. Should not be offered through employers until this is resolved. —
Now I can’t post unless I have a nickname and apparently every nickname is taken-
After registration nothing works. I’ve been bumped every time I try to connect and get help. If iConnectYou is designed to help people it has failed. It will quicker drive someone to the edge of self harm than actually helping them. I should be able to give it 0 stars.
How is an app this bad in 2023? Each time I use it, it forgets my password and requires me to set a new password. The option to send an “instant message” directs you to an unending “loading screen.” There is no obvious way to cancel or reschedule an appointment. Beyond disappointing. This is a resource that is supposed to connect you to support, but instead it just leaves me increasingly frustrated. This is the worst app I have ever used.
I followed all the directions for creating a password, checked carefully multiple times and had someone else check that my password contained everything it needed according to the directions on screen. It still does not allow me to create an account and has the password directions highlighted. Useless.
It’s nearly impossible to create an account. I entere a the required information email, password and company code but iConnectYou does not let me proceed. This should be the easies of functions so people can get the help they needed.
If I could give it zero stars I would.
I’m surprised with all the bad reviews because it honestly seems to work fine now for me. No noticeable bugs and all features (that I am aware of at least) are fully functional.
A counselor ready to talk to me anytime and for free? Yes, please. I’m willing to go through a little app awkwardness to connect.
iConnectYou does not appear safe based on available data.
JustUseApp Safety Score for iConnectYou is 0/100.
This assessment is based on our NLP analysis of 142 user reviews.
Combined with the app store average rating of 3.2/5.
iConnectYou does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for iConnectYou is 0/100 .
This conclusion is based on analysis of 142 user reviews.
iConnectYou collected the following data from you:
Not ready to connect with us? Start by navigating through the app's robust emotional, physical and practical wellbeing resources on your own.
Access your Wellbeing Program on the go! It's important for us that your experience is simple, convenient, secure and confidential.
Connect with our specialists by phone, instant message, text message or video, anytime, anywhere.
If you're not sure whether your organization provides you with access to iConnectYou, please contact your HR team.
Our technology is compliant with HIPAA, GDPR, and various privacy regulations.
