FordPass™ Reviews

by Concrn CitN Willz

I closed my account on FordPass due to metadata privacy concerns months ago,and received a confirmation email that my account was closed. Fast forward to a few weeks ago I received a email stating I have reward points, I called Ford and the agent tells me that my account is still active, so I ask for my account to be deleted. The agent tells me I will receive a call once my account has been deleted and gives me a case number and within 72 hours I will receive a call this has been done, it has been well past that now. If you are ok with your data being sold, cool enjoy FordPass it works great, if you have concerns about your data being sold then be careful and make sure you document your account cancellation as this appears to be a very difficult process and they do not keep records of you attempt to close your account through FordPass ( the agent said their system showed no info on me closing my account on FordPass and asked if I had a case number from using FordPass , which may have happened but I assumed the cancellation email was enough and did not write it down). Be careful!

by Rocky The Bull Dog

I you agree to the user agreement when FordPass updates, you’re agreeing to them to sell your information to third parties so that you can get email solicitation as well as phone calls to try and sell you aftermarket warranties! You’re also agreeing to other financial things! Do you need a freaking attorney to decipher what you are agreeing to just do use a stupid app so that Ford can monitor how you drive your car in where you drive your car as well as the miles you put on your car through your phone! He also monitor how you service your car through your phone or lack of servicing when it comes to litigation! I believe that the contract you signed when you bought your car, as well as opting out to future emails and phone solicitations, should be good enough for Ford but apparently it is not and they have found another way to make money at your expense! Let’s talk about FordPass ! The only way you can use remote start is through FordPass! Half the time it doesn’t work or recognize you even have a car! FordPass is a joke and they won’t do anything except blame The cars computer system! I guarantee you that if you bring your car to a dealer they’re not gonna find anything wrong with it however they may change parts and you will still have the same problem as I have read on forms! Fords sink three and Ford pass is a joke!

by The Doreah

I have a plug-in hybrid vehicle. I normally just use the “My Ford Mobil” app which is trailered more for electric/hybrid ford cars. Now, the “My Ford Mobil” app has been decommissioned and when I open it, it tells me that the features have migrated to “Ford Pass” app. Cool sounds good, consolidation, less apps. All for it.

But when I add my vehicle to “Ford Pass”, it refers me back to “My Ford Mobil” for more tailored electric car app features. There is no option to continue without opening the “My Ford Mobil” app, which as I stated before, is decommissioned and refers me back to “Ford Pass”… I actually can’t do anything in the “Ford Pass” app at this point except close it after trying to add my vehicle. You can see the loop I am stuck in. I wonder if the features even migrated over.

Ford should probably have figured this out before decommissioning the previous app. Pretty stupid that they have a decommissioned app still on FordPass Store also. I even re-downloaded it and had the same issues. Hopefully gets resolved soon, but for now I see this as a critical error since I am not able to even use FordPass .

by 55589227643964

Where to begin with The problems with FordPass. If you do not run chrome on your phone FordPass will cause you all sorts of headaches. Overall FordPass runs extremely slow. FordPass will track you all over the place whether you are in a Ford vehicle or not.

Once you download FordPass and input your vin Number FordPass may or may not work as advertised. For my truck which was a 2020 Ford FordPass could lock and unlock the doors but could not auto start the engine. I called customer service & about 75 percent of the time I called I got a English as a second language rep and go was difficult at times to understand. Their suggestions were re-input your Vin number and if that doesn’t work start over from scratch woh FordPass .

Trying to reset a password was a headache in itself. I would hit the forgot password button it would ask for my email and then send me a link in that email which would send me back to the original sign-in screen. The rep said I should open the email on a computer and that might solve the problem. I’m like why should I have to go to a computer to reset the password for a phone app it defeats the purpose of the phone app.

by ChristineS1992

Up until recently I would have given FordPass 5+ stars... it used to work perfectly every time. In the last month there have been “maintenance in progress” for days on end, depending on what guide you talk to, they don’t know what to say except what is on their script. Once in a while you’ll get someone who is actually knowledgeable and helpful. Or no one answers ( waited for 15 minutes before hanging up) , this in and of itself is unacceptable! Now in the last month it seems it takes forever for FordPass to load up, or it doesn’t recognize your log in, or it takes forever to start or it doesn’t start at all! I understand the need for maintenance and updates but this is getting ridiculous!! I’m very tech savvy and work as a sales consultant for Ford and I can tell you this is making us look bad especially when you tell your customer that it comes with remote start they can start from virtually anywhere. Now, they are upset because they miss their keyfob remote start because at least with that it was reliable. Customers are NOT happy about this. Get your act together because I know legitimately I know this is a great app when it works consistently! You want everyone to set up their this app account and start charging for the use the convenience of remote starting, locking, and unlocking, their vehicles but you can’t even keep FordPass working or respond promptly when your app is down!

by NewGS350FSport

Have a 2018 F150 lariat; bought in August 2018. Apples worked flawlessly until this past weekends where the clocks changed. After that? Disaster. I’ve had to uninstall and reinstall FordPass probably 20 times and it’ll work for a day or a couple of hours and then not work for another couple of days. At first, the problem was it wouldn’t let me adjust the time that my scheduled start was supposed to happen. When the clocks changed, for whatever reason the time in FordPass went forward. It was originally set to start at 8 o’clock but with the clock changes FordPass actually changed the time setting to be 7 o’clock and my truck would start at seven in the morning. I had to uninstall and reinstall it for two days before FordPass would actually allow me to change that setting. For whatever reason it wouldn’t save, wouldn’t allow me into the setting etc. now, it’s telling me that my truck can’t use this app app at all! Another series of uninstall reinstall, and nothing. So frustrating! While I’m super excited that we have the ability to use an app to manage our vehicle, what good is it if half of the time the darn app doesn’t work?!

by Hank1993

FordPass is handy and a nice feature that comes with owning a Ford ! I constantly get notifications that I have a message on FordPass , I go to the messages and the preview of them is barely legible, the font is all screwed up and it doesn’t show me what is read or not read . I click on the top message thinking it’s the newest and my notification stays lit up, then I click the next message and so on and so forth and nothing clears the notification icon badge showing I have a new message. The remote start feature is hit or miss and sometimes spins until I have made it to my vehicle and manually started it ! Also Ford can keep their expensive high interest Visa card that I get offers on FordPass , text messages, emails and in my home mail box and al of these are repeated over and over ! Take the money you spend on trying to get your Visa card out there and spend some of it on a descent app that works ! The appearance of FordPass and details of FordPass looks like a third grader developed this thing and functions as such also! I basically gave the two stars because of the idea of it and the fact so far it does remain free ! Thank you for thst !

by MaverickC17

Update 4: Bring back the Apple Watch app and fix the issue where is forgets the connection most of the time and makes you open the phone app defeating the purpose of of the watch app. Please enable Siri Shortcuts!
Update 3: Now has Apple Watch App but I really would like Siri Shortcuts enabled. I would like to raise my wrist and say “start my truck” into my Apple Watch using a Siri Shortcut! How awesome would that be! Update 2: still no Apple Watch app. Now I would like Siri Shortcuts. I want to raise my wrist and say “start my truck” into my Apple Watch using a Siri Shortcut! How awesome would that be! Update: still no Apple Watch app. Now I would like Siri Shortcuts. I want to raise my wrist and say “start my truck” into my Apple Watch using a Siri Shortcut! How awesome would that be! Love the ability to start my truck from my iPhone! Didn’t even know it did this until the sales person was setting it up for me. It would be really awesome to be able to start my truck from my Apple Watch! May purchase a cellular Apple Watch just to be able to do this without my phone nearby. So cool 👍🏻

by Googleint

Over the past year+ FordPass hasn’t changed much. Throughout various updates and “bug fixes” I still have the same problems. Half of the buttons don’t work. I select schedule service, nothing happens. I select find another dealer, nothing happens. The only things that work are the readout stats and turning the vehicle on, however, even that fails 15% of the time or takes a couple of minutes to actually do it. My phone is up to date and is new so I know that’s not the issue.

When I first got FordPass I remember it was rated 2-3 stars average. I’m happy to see that has changed but it really doesn’t mean anything because I still have the same problems. Please make FordPass useable. There are a lot of convenient and great features I would love to take advantage of but instead they’re just sitting in the palm of my hand mocking me. It’s quite annoying to have a smart oil sensor equipped in your vehicle and to have your phone tell you to schedule service through FordPass and then not let you do anything but stare at a screen that has the info of your dealers service hours.

Edit: it’s just getting worse. Down to 2 stars now. Make your app work. It’s pretty simple. Honestly making me regret ever buying a ford.

by @ar0th

This application runs in the background if you forget to force close it. I don’t mean swiping up to get back to the Home Screen, I mean the “control, alt, delete - end task” version on your phone EVERY SINGLE TIME you use it. It causes our phones to overheat and die...FAST. It’s cool and works great WHILE using, but honestly it isn’t worth the headache. When you go to pull your phone out of your pocket so you can use FordPass , your phone will probably be dead because of said app.
They recently updated FordPass and the update pop up said something along the lines of “there’s been a fix!” Negative. Same problematic app just with a new visual layout. With the amount of heat FordPass makes our phones produce I would expect with regular use of FordPass , battery deterioration will occur.
I really do hope Ford focuses on correcting this data error in their application, because I’m starting to lose faith in their reliability here. I know Ford is a automobile manufacturer and not an application based company , but if you’re going to make a product (any product) and tell us it’s corrected when there’s plenty of complaints, and no change has been made...makes me wonder if this is going to be a preview of my future with my truck; frustrating, problematic, and possibly unreliable?

by Ollie C.

this app would be nice if it wasn’t constantly crashing. It runs very poorly on newer iPhones (X style). FordPass is slow and makes me log in every single time I open it. Considering that I utilize it at least twice a day, that makes this app nearly unusable for me. And that’s assuming I make it through log-in. FordPass refuses to recognize my credentials a good 50% of the time. Why does it need access to FaceID if the feature never even triggers? Initial set-up on my old iPhone 6 was beyond painful. Turns out that it wasn’t just my phone getting old.

I love the remote start feature as that seems to be the only only thing that I can rely on. Too bad I have to keep re-syncing it with the car in hopes that one will take. After initial authorization, I shouldn’t have to physically plug in my phone every time I want to add a new start time. The car has WiFi and Bluetooth for goodness sake! Honestly, in the time it takes to load this app, I can make make it to the car and physically unlock it. Additionally, I should only have to consent to use of FordPass monthly, not daily. To top it off, this app doesn’t even have a CarPlay app.

If all the issues were resolved, FordPass might be worth using. For now, I would skip it.

by Photog03

I have iPhone 6s, iOS 12.2, and possess technical knowledge. App works sometimes, displays incomplete data at other times. 1) when I open app and view “Vehicle Details” FordPass states the preferred dealer has not been selected. Then 5-8 seconds later the screen changes showing my preferred dealer information, as if there is something prohibiting it from displaying initially, 2) vehicle mileage under “Vehicle Details” is displayed sometimes and more times not. This is a nuisance as I use the data for expense reports and other purposes. I have to write the mileage down prior to exiting the vehicle or make a trip to the garage to retrieve mileage when needed. Can not understand why or how this information disappears or is often times not provided. My phone and app are connected to vehicle by Sync 3 daily, Sync software is current, thus a good connection is active. I have taken measures to delete app, reset phone, reinstall this app app, and it works well for a short period of time and then repeats items 1) and 2) as mentioned above. Good app, just wish it would provide complete data. Note, my vehicle does not support remote start, lock/unlock features.

by Ashrox620

For some fun reason, my car started and ran through a quarter of a tank of gas Wednesday. I had a phone call and the phone offered to connect to my Ford, so I looked at FordPass and it gave me the option to "Start Engine", so I decided it was a fluke and my car was not, in fact, powered on. I walked out for lunch and did not Start the vehicle remotely and there it sat, running. My gas tank confirmed it had been on quite a while, but FordPass still showed the engine was not started. What if it had been the middle of the night and in my garage? This is incredibly dangerous!!! I don't have a key fob that turns the car in- FordPass is the *only* way I can remote turn the car on. What is going on? Also, why is my phone STILL trying to connect to my car that is not engaged in any way?

Honestly, I thought FordPass was fantastic. I loved the cool features and options, but this is really dangerous. Also, at least two days a week, I've logged in to see that FordPass was down and being worked on. I'm okay worth fixing the horrible mistakes FordPass has seen this well, but I'm starting to wonder if this will ever get completely fixed.

I really love FordPass, when it works. If you need top take it down a WEEK to get it working, do it, but please fix it.

by David 31415

Does more than others except Tesla, but FordPass must do much more functionality to compete with Tesla. And they really need to get rid of the daily glitches. After a recall, the phone as a key is still unreliable and other app functions may or may not work. Random changes to most settings are totally annoying. Radio comes on to Ford’s choice of input. Random ads appear on the screen. You can’t plan a long trip that takes charging stations into account. Does not update charging status until charge level is reached. Cannot use advertised features such as setting the desired charge level from FordPass . (Indeed, it is trIcky to set the desired charge level from the screen, since it is tied to time of day charging.) Not to mention totally bogus collision alerts - I once had it slam on the brakes with nothing in front of me. Some of these problems are probably not related to FordPass, but part of the Mach R OS. Overall, we love the car but FordPass is very weak.

by AllAmerireject8

When it work, it works well.
When it doesn’t work - there’s no point in having it. Can’t lock or unlock or start the car.

The idea of this is app is super helpful and handy - but the glitches make things SO inconvenient and worrisome. I have a timer set to start my car Mon-Fri at 8:10am so it’s warm in the winter before I leave for work. Today while at work, I checked my phone and have 37 notifications that my car started successfully between 10:10am-11:20am!!!!! I didn’t notice these until almost noon so when I went out to check my car it was cold again and I couldn’t verify (and neither could this app customer support/guide) if it actually started that many times. I’d also say about 20% of the time when I’d like to start my car in the middle of the day, I am unable to due to FordPass being “down temporarily”. This would be a GREAT app if it the autostart functionality worked better and any “down time” was communicated in advance - either by a pop up message or notification in the message center.

by Rjs450

UPDATE! Fixed so far.

Go into settings on your vehicle’s Sync and choose Apps. Turn off Mobile Apps Wireless and USB. This stopped Ford Pass from draining my battery. I remember turning this on when Sync updated and that is when the problems started.

App is very convenient and I really like having it so Please Fix before Apple permanently blocks your app for ruining everyone’s IPhone. I will pickup my IPhone 11 and instantly know Ford Pass is draining my battery because it’s so hot. My phone will be almost dead and sometimes won’t even charge because Ford Pass has been running for hours in background. I have turned off Background Refresh for all apps since Ford Pass in not listed. I can force FordPass closed and it still keeps going. I can reboot the phone to stop it but as soon as I use FordPass or connect to my Truck there it goes again. I have deleted FordPass and reinstalled but still same problem. Rebooting my phone every time I use FordPass or drive my truck is STUPID. I am using IOS 14.1 on IPhone 11 with the lastest Ford Pass app.

by Redshirt1

I’m writing this as constructive criticism, not a complaint. I feel like this is still in beta testing, especially the watch app which tells me that I need to connect to my phone even though it’s in my pocket and connected. I have an iPhone 8 Plus and feel like it shouldn’t take as long to start FordPass as it does. It usually takes anywhere from 10-15 seconds to completely open and be ready for use. Might sound petty but when I’m trying to start the truck while doing something else before I leave it’s seems like a long time. I’m sure it will evolve over time but it does need a fair amount of work to bring it closer to a “version 1.0” in my opinion.

2.10 update — app acts like it’s opening but then returns to home screen. It stays open in the background but when selected it does the same thing again. Closing FordPass nor restarting the phone did anything.

2.20 update — app works much better now. Snappier and more streamline. Will there be any support for Siri for FordPass itself? Such as “How much gas does (car name) have?”, “how much oil life does (car name) have?”, “Start (car name)”, “set start schedule for (car name) for...”

by RSTBLU

Just bought a new F150 after 13+yrs driving a 350. The technology in vehicles today is astounding, and the this app app was a bonus I was unaware of at time of factory ordering my F150. I opted out of remote start option, and was pleasantly surprised when I discovered with the FordSync I can remotely start my F150 anyways. FordPass has many more functions that are going to be helpful as FordPass will monitor tire pressure, mileage, and recommended maintenance services. A few more perks will be the ease finding fuel stations, parking, and many other traveling destination needs.
I’m old enough to not like all the technology required these days, but I must admit, installing and navigating the this app app wasn’t difficult and I’m glad for this feature with Ford.
BTW, thanks Ford for still making a regular cab long bed! All the other manufacturers are switching their lines over to the full cab short beds, which look nice, but are totally useless in home construction!

by Abernathy Smilie

I happened to be waiting to get the oil changed on my 2012 F150, when I read on the window about earning points towards various things. I downloaded FordPass & received points for the service done. Then a chain of events happened that I ended up purchasing my grandson a 2021 F150 4x4. The young salesman Ryan was great, but at my age I know that most employees that are good, stems from the boss. But the one who actually made the sale was the manager Lee. My grandson had also downloaded the Ford Pass & got points for his truck. But as fate has it & returned to Pollard Ford 8 months later & purchased a 2021 Escape SE from Ryan/Lee & then I actually got the points for that purchase! LOL I believe there is NO other car dealerships other than Ford that has such a wonderful opportunity to earn services/things through a point system, thank you Ford! By the way, both my grandson & myself LOVE OUR FORDS!!

by Desert Local

Like the all the details provided about vehicle, but last update under "Vehicle" now no longer provides Tire Pressure. Tire Pressure was an important element to monitor your tires. Please put Tire Pressure back under "Vehicle". My old Ford vehicle traded in last year at the same Ford Dealership for vehicle I have now has a Recall showing for it. FordPass has no way for me to delete the recall notice for the car traded in. Please add a way to delete a recall notice on previous car. Other than that, a great App to monitor your car.

A day after leaving my review, the Tire Pressure is now back under "Vehicle" information. As I just received feedback from Ford, stating they will look into why Tire Pressure no longer shows it maybe was a glitch. But all good now. Ford also provided information on how to address Recall notice on car no longer have. Fords timely response indicates, Ford wants FordPass to be useful to Ford owners.

by Rupaloopaloop

Bought 2018 Platinum a month ago. Quite literally has not worked once. I was able to set up, add vehicle, confirm on Sync screen. Load app, red bar on top says “Something is not right, please try again or contact a guide for help.” Two of three of these are correct. There is a problem. You can try again but same outcome. You can also ask a guide for help, but will receive none. Spent cumulative 4-5 sessions over phone and chat, zero insight into issue. Sent screen shots of the error message to guide’s email at her request, two weeks ago, nothing but crickets. Can’t do any of the 3 functions: start, unlock, or lock. Also reads none of the vehicle data for fuel level, mileage, etc. Whatever small amount of memory space FordPass takes up on my phone, still a complete waste of space. I’d assume with the price paid for Ford vehicles, a simple app would be a feasible accomplishment. Recent reviews echo my sentiment. Hopefully someone within the development team cares enough to satisfy the several thousand disappointed hopeful users.

by Littleleah1

I like the concept of being able to schedule starts and it has a further reach than the keyfob remote starter. Those aren’t useful though when FordPass doesn’t work. I had weekday scheduled starts set up and every day FordPass would tell me my car was started. I’d look out my window and half the time my car would not be running. Then FordPass just decided I needed to leave the house earlier and rescheduled my start for an hour earlier. It wouldn’t let me edit the time so I deleted the scheduled start and tried to re-add it. It will no longer allow me to schedule a start. I keep hitting the “save” button but nothing happens. When you have an app that effects the function of peoples cars, you should make sure it works. I live in Michigan, do you know how awful our winters are? Remote start is essential. Really wish I had my old car with the keyfob that worked.

Update:I went to start my car this morning (morning rush hour time) and FordPass was offline for maintenance. They’re doing maintenance during peak use time?! I am currently sitting in my car waiting for it to defrost. I am no longer a loyal Ford customer

by Jdlay28

FordPass is nice and works pretty well but it does seem to crash a lot leaving me without access to its features like remote start. Unfortunately, when it does crash I cannot tell immediately that is has except that it tells me something isn’t right. Then I try to log out and back in to try it again several times unsuccessfully so I just move on with my day at that point. Another thing that doesn’t make much sense is that there are two message streams when my car is communicating with me. I’ll get a message about washer fluid being low in my messages and then I'll also get a little yellow dot on the “my vehicle” tab telling me the same thing and it won’t clear out until I refill the washer fluid even if I check the message. It would also be nice if the settings in my car are used when remote starting the car like turning on my seat warmer. I like FordPass and use it regularly but these are improvements that would make it better. Thanks!

by Ericz83

app developers:: why don’t you come up with a fix for this ..... there has to be one!

My wife’s explorer which came with this factory installed, has scheduled starts on the this app app.

My Flex which I added the device to doesn’t let me do schedule starts. This is the issue, I believe:

If the car is factory installed FordPass knows this by the VIN #. This is the case for my wife’s explorer. In the this app app the home page (move screen) for my wife’s car shows quick link buttons over the pic of the vehicle for lock, unlock and start. If you go into vehicle details you can schedule starts.

My vehicle doesn’t show the buttons (because it thinks I do not have the smart link installed) because the VIN tells it it wasn’t factory installed. So in order for me to access smart link features I have to swipe and then FordPass uses a backside entry to the website. It’s not displaying in FordPass , just displaying a website within FordPass . The website doesn’t have scheduled starts. Period.

I think ford either needs to create a database which can update VINs that have this installed by the dealers to allow FordPass to recognize that it has smart link OR they need to add the functionality to the website it uses to load up smart link on FordPass .

When will this issue be addressed so I can tell people how much I love the smart link and help you sell more devices????

by Rmotcy

It is a nice app to accompany your Ford if it is available, but since its last update, it is prompting for my password almost every time I use it.

One of the features I use the most is the remote turn on to start the engine while I walk towards where I have parked it so the engine is temperature ready to go. If the password keeps prompting almost every time, I have to decide either to stop and enter the password or just keep walking and turn it on when I get into the car, making this application useless.

Things that seems inexplicable to me is why the remote start is available trough FordPass , but not in the key fob. Second, the key fob can open/close all windows remotely but not FordPass . It might be safety concerns to close the windows remotely with FordPass , but at least it should indicate the status and be capable to roll them down. Opening the windows with FordPass should be feasible.

by Lag-a-nitus

As a fleet driver, I didn’t get the usual sales Pitch when I picked up my F150 a few months back. I found this wonderful tool just in time for summer in Florida. Getting into a pre cooled vehicle is an awesome luxury. The UI is pretty good, but some things take a minute to find. I have yet to have an issue with the core functionality (lock / unlock & remote start) however FordPass itself “lags” at times. It’s rather minor but worth mentioning. Buttons will sometimes take multiple taps to get a response. I’m running this app on an iPhone XR. Overall an excellent app. Hopefully they’ll continue developing it. More security functionality (view from APIM?) would be cool. Another idea would be a feature that in the event of theft, you would have the option to deploy the airbag in the face of the theif. Maybe one of those Japanese ones that fires shrapnel. That would be cool. Huhuhuh

by McLatchy

FordPass is amazing I absolutely love it. When I tell people that I can start my truck from my phone they don’t believe me lol. My only one complaint is that I hate is the fact that when u start your truck using FordPass it locks your doors and u only have very little time when u hit unlock from FordPass to get into the truck. This can be very difficult at times especially if you have a baby in your hands or your hands are full and you have to pull your phone out and FordPass back up to unlock. I wish there was a way to disable it from locking when you start your truck, or at least have a option to pick how long to it takes to lock back up after you hit the unlock option on FordPass . Like maybe 1 minute 5 minute 10 minutes. Other then that I love FordPass . Great job.

by Return To Ravenhearst

Because I do all of my training through Stars (FoMoCo) I got to learn the ins and outs of FordPass. In October I had to complete the training for it and was like “this is some propaganda bs” and hadn’t thought about it until the other day. A costumer brought there car in, and when I moved it into my bay it alerted me that Ford Pass was active. So I started thinking about it, then downloaded it. It’s better than what they showed us. I can already use the key fob to start my truck, but it’s nice using your phone. I’m glad they show the scheduled maintenance for your vehicle. As a tech I constantly see vehicles that are NOT maintained properly! I’m hoping this will help those who don’t realize what all needs to be done to keep your vehicle healthy.