Contact iConnectYou Support
Company Name: Workplace Options, LLC
About: Access your Wellbeing Program on the go! It's important for us that your
experience is simple, convenient, secure and confidential. Connect with our
specialists by phone, instant message, text message or video, anytime, anywhere.
iConnectYou Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit iConnectYou Website
Privacy Policy: http://www.workplaceoptions.com/privacy-policy/
Developer: Workplace Options
Privacy & Terms:
https://www.workplaceoptions.com/privacy-policy
3 Most reported problems 😔💔
Horrible user experience
by Accomplished-ad
During registration, there was an error with one of the required fields when I tried to submit (password and ‘confirm password’ mismatch because of a typo) but instead of letting me just correct that field, it punted me out of the page and I had to click Register and fill in ALL of the registration fields again!
During my video call, clicking on the hamburger menu disconnected the call. No option to mute myself if I needed to. The app also logged me out during the call even though the call was still active (could hear the other person but could no longer see them). Logging back in didn’t fix it and it eventually logged me out again. Carried on the conversation unable to see the other person but she could see me.
This app also feels like it was designed and built in the 90s. So many basic UX principles that have long been standard are not adopted.
Unable to get past the create account screen
by AFPhoenix
I followed all the directions for creating a password, checked carefully multiple times and had someone else check that my password contained everything it needed according to the directions on screen. It still does not allow me to create an account and has the password directions highlighted. Useless.
The worst app
by So Frustrated With This App
How is an app this bad in 2023? Each time I use it, it forgets my password and requires me to set a new password. The option to send an “instant message” directs you to an unending “loading screen.” There is no obvious way to cancel or reschedule an appointment. Beyond disappointing. This is a resource that is supposed to connect you to support, but instead it just leaves me increasingly frustrated. This is the worst app I have ever used.
Have a Problem with iConnectYou? Report Issue
Why should I report an Issue with iConnectYou?
- Pulling issues faced by users like you is a good way to draw attention of iConnectYou to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a iConnectYou customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using iConnectYou.
