Your Move! app not working? crashes or has problems?

Your Move! Status

Last Updated on 2014-03-21 by Vyacheslav Beltyukov

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Common Your Move! Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Your Move! app on iOS and Android devices. Solve all Your Move! app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Your Move! iPhone Issues and Solutions

Your Move! iOS app crashes, not working, errors
Your Move! iOS app network issues
Your Move! on iOS has black/white screen

Your Move! Android App Issues and Solutions

Your Move! has errors/crashing/not working
Your Move! server network connectivity issues
Your Move! has black screen

Your Move! iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Your Move! app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Your Move! app crashes or not working on Iphone (iOS):

Close and restart the Your Move! app on iPhone
Update Your Move! app to the Latest Version for iOS
Uninstall and reinstall Your Move! iPhone app
Update your iPhone to the latest iOS version

Fix Your Move! on iPhone unable to connect to server/internet connection issues::

To resolve Your Move! network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Your Move! black/white screen (blank screen) on iPhone:

Follow the Your Move! iOS app troubleshooting guide Here →

Your Move! Android App Issues and Solutions

Fix Your Move! not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Your Move! app issues:

Force Stop the Your Move! App
1. On android, goto "Settings" » click Your Move! app. » click "Force Stop".

Update Your Move! to the latest version on PlayStore

Clear Your Move! App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Your Move! app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Your Move!.

Fix Your Move! unable to contact server/ Your Move! internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Your Move! » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Your Move! » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Your Move! on android.

Solve Your Move! black/white screens issue on Android:

Follow the Your Move! android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vyacheslav Beltyukov, developers of Your Move!.