Contact GoodReader PDF Editor Viewer Support

by H Aulakh

It is the worst after the upgrade to goodreader 4. I had to pay for this new version. Worst experience with their customer service. Would not reply to my email (only help you can get is via email, they said) or even won’t care about you even after sending multiple emails if the issue was not resolved). Instructions to transfer files form good reader to computer we’re terrible and I had to figure myself out how to retrieve them because their instructions were too terrible to follow and would not work...
I put the files in iCloud icon to be safe but then realized that the Speed to open theses files and search something is slow like a tortoise (takes for ever!!). I could not move them back out from the iCloud for whatever reason (why is it so complicated?). I am so mad that I paid for the updated version of this app.
This company may update this app in 5 years down the road and would ask customers to re-pay for their hard work for the updated version! Please suggest a better app. I really loved it before all this. My experience with the customer service and trying to deal with the problem myself for hours and days made this app my least favorite! Don’t recommend to a friend, please save the headache

by IPhonerarooni

I think I’ve had every version of this app since it was first released. I’m an academic and reading/annotating PDFs fills much of my day. What’s unacceptable about GoodReader? (1) The user-interface is atrocious, requires constant, cumbersome interactions to do anything, and is non-customizable in any meaningful way. (For God’s sake, let me pick what the Apple Pencil does when I use it. Don’t make me constantly hit save after every interaction. Let me pick which widgets I want displayed on the screen.) GoodReader could be used in a CS or HCI class as an example of how not to design a GUI. It really is that clumsy and badly designed. (2) After all this time, there is still no setting to ignore annotation input from anything other than an Apple Pencil on an iPad. Your fingers and palm will constantly draw on your document. Utterly astonishing this basic feature, which other apps have had for years, is still missing here. Its best features are its sync capabilities, but the glaring failures in user-interactions can’t be overlooked. This is now an app of last resort and best avoided if you need to interact with PDFs more often than once a month.

by Twohoos

When my iPad told me that Goodreader was no longer supported, I went to the App Store and found I had to pay $5 to continue using an app I've used (and given positive reviews to) since 2010. I debated switching to Documents, but decided to stick with Goodreader because I was familiar with the interface and the Migration Assistant promised to help get my old Goodreader files back. Except it wouldn't, because the old app “wouldn't open for some reason”. No kidding, that’s what the error message said. Useless. And there’s nothing in the Troubleshooting or Help to address this catastrophic failure. So my old annotated PDFs appear to be lost forever.
The file manager interface is a lot more complicated than it used to be. You can't just open and view a file on Dropbox, you have to either download or sync it—added steps with little apparent value to me. I’m sure it adds a lot of capabilities that I will never use, but it’s less convenient and less intuitive to keep doing what I've always done (and wanted to continue doing).
All in a ll, a huge disappointment.