CDK eSignature app not working? crashes or has problems?

CDK eSignature Status

Last Updated on 2019-06-03 by CDK Global, Inc.

I have a problem with CDK eSignature

Are you having issues? Select the issue you are having below and provide feedback to CDK eSignature.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with CDK eSignature? Report Issue

Common CDK eSignature Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CDK eSignature app on iOS and Android devices. Solve all CDK eSignature app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CDK eSignature iPhone Issues and Solutions

CDK eSignature iOS app crashes, not working, errors
CDK eSignature iOS app network issues
CDK eSignature on iOS has black/white screen

CDK eSignature Android App Issues and Solutions

CDK eSignature has errors/crashing/not working
CDK eSignature server network connectivity issues
CDK eSignature has black screen

CDK eSignature iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CDK eSignature app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CDK eSignature app crashes or not working on Iphone (iOS):

Close and restart the CDK eSignature app on iPhone
Update CDK eSignature app to the Latest Version for iOS
Uninstall and reinstall CDK eSignature iPhone app
Update your iPhone to the latest iOS version

Fix CDK eSignature on iPhone unable to connect to server/internet connection issues::

To resolve CDK eSignature network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CDK eSignature black/white screen (blank screen) on iPhone:

Follow the CDK eSignature iOS app troubleshooting guide Here →

CDK eSignature Android App Issues and Solutions

Fix CDK eSignature not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CDK eSignature app issues:

Force Stop the CDK eSignature App
1. On android, goto "Settings" » click CDK eSignature app. » click "Force Stop".

Update CDK eSignature to the latest version on PlayStore

Clear CDK eSignature App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CDK eSignature app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CDK eSignature.

Fix CDK eSignature unable to contact server/ CDK eSignature internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CDK eSignature » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CDK eSignature » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CDK eSignature on android.

Solve CDK eSignature black/white screens issue on Android:

Follow the CDK eSignature android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CDK Global, Inc., developers of CDK eSignature.

Verified email ✔✔

E-Mail: mobilefeedback@docusign.com

Website: 🌍 Visit DocuSign Website

Privacy Policy: https://www.docusign.com/company/privacy-policy

Developer: DocuSign

About this app

CDK eSignature application enables Dealer Management System (DMS) customers to electronically sign on an iPad to approve service work or purchase parts. This saves valuable time when dropping off or picking up your vehicle or delivering parts to customers.