UNIVERGE 3C Collaboration Client app not working? crashes or has problems?

UNIVERGE 3C Collaboration Client Status

Last Updated on 2014-12-22 by NEC Corporation

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Common UNIVERGE 3C Collaboration Client Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UNIVERGE 3C Collaboration Client app on iOS and Android devices. Solve all UNIVERGE 3C Collaboration Client app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UNIVERGE 3C Collaboration Client iPhone Issues and Solutions

UNIVERGE 3C Collaboration Client iOS app crashes, not working, errors
UNIVERGE 3C Collaboration Client iOS app network issues
UNIVERGE 3C Collaboration Client on iOS has black/white screen

UNIVERGE 3C Collaboration Client Android App Issues and Solutions

UNIVERGE 3C Collaboration Client has errors/crashing/not working
UNIVERGE 3C Collaboration Client server network connectivity issues
UNIVERGE 3C Collaboration Client has black screen

UNIVERGE 3C Collaboration Client iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UNIVERGE 3C Collaboration Client app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UNIVERGE 3C Collaboration Client app crashes or not working on Iphone (iOS):

Close and restart the UNIVERGE 3C Collaboration Client app on iPhone
Update UNIVERGE 3C Collaboration Client app to the Latest Version for iOS
Uninstall and reinstall UNIVERGE 3C Collaboration Client iPhone app
Update your iPhone to the latest iOS version

Fix UNIVERGE 3C Collaboration Client on iPhone unable to connect to server/internet connection issues::

To resolve UNIVERGE 3C Collaboration Client network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UNIVERGE 3C Collaboration Client black/white screen (blank screen) on iPhone:

Follow the UNIVERGE 3C Collaboration Client iOS app troubleshooting guide Here →

UNIVERGE 3C Collaboration Client Android App Issues and Solutions

Fix UNIVERGE 3C Collaboration Client not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UNIVERGE 3C Collaboration Client app issues:

Force Stop the UNIVERGE 3C Collaboration Client App
1. On android, goto "Settings" » click UNIVERGE 3C Collaboration Client app. » click "Force Stop".

Update UNIVERGE 3C Collaboration Client to the latest version on PlayStore

Clear UNIVERGE 3C Collaboration Client App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UNIVERGE 3C Collaboration Client app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UNIVERGE 3C Collaboration Client.

Fix UNIVERGE 3C Collaboration Client unable to contact server/ UNIVERGE 3C Collaboration Client internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UNIVERGE 3C Collaboration Client » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UNIVERGE 3C Collaboration Client » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UNIVERGE 3C Collaboration Client on android.

Solve UNIVERGE 3C Collaboration Client black/white screens issue on Android:

Follow the UNIVERGE 3C Collaboration Client android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NEC Corporation, developers of UNIVERGE 3C Collaboration Client.

About this app

The UNIVERGE 3C Collaboration Client is a participant application that allows user to attend and participate in the online meetings from anywhere. - Start, interrupt, and exit meeting scheduled by the user. - View presentations and whiteboard in the meeting. - Participate in 'voting' presented by the presenter. - One-touch dial-in to telephone conferences (iPhone only) using your Cellular Service. The UNIVERGE 3C Collaboration Client is a Unified Communications and Collaboration application that works in conjunction with the UNIVERGE 3C Collaboration Meeting Manager and UNIVERGE 3C Unified Communications Manger server which delivers, Collaboration and Attending online Meeting and Unified Communications and Collaboration services for the enterprise. With the UNIVERGE 3C Collaboration Client and UNIVERGE 3C system, users can control and enhance enterprise collaboration and multi-media communications from anywhere, at any time and on any device. - Start, interrupt, and exist meeting scheduled by the user. The UNIVERGE 3C Collaboration Client application requires the UNIVERGE 3C Collaboration Meeting Manager v8. 5. 4. 107+ for full functionality, but is compatible with v8. 5. 1. 101+, with varied feature functionality. The UNIVERGE 3C Collaboration Client application enhances business communications, and takes efficiency and productivity to the next level. The UNIVERGE 3C Collaboration Client is a universal app for both iPhone and iPad. Please contact your local NEC representative for more details. The UNIERGE 3C Collaboration Client is compatible with all mobile devices (iPhone4+, iPad, iPad Air and iPad Mini) with iOS 7. 1 or higher.