Prysm app not working? crashes or has problems?

Prysm Status

Last Updated on 2021-08-24 by Prysm, Inc.

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Common Prysm Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Prysm app on iOS and Android devices. Solve all Prysm app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Prysm iPhone Issues and Solutions

Prysm iOS app crashes, not working, errors
Prysm iOS app network issues
Prysm on iOS has black/white screen

Prysm Android App Issues and Solutions

Prysm has errors/crashing/not working
Prysm server network connectivity issues
Prysm has black screen

Prysm iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Prysm app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Prysm app crashes or not working on Iphone (iOS):

Close and restart the Prysm app on iPhone
Update Prysm app to the Latest Version for iOS
Uninstall and reinstall Prysm iPhone app
Update your iPhone to the latest iOS version

Fix Prysm on iPhone unable to connect to server/internet connection issues::

To resolve Prysm network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Prysm black/white screen (blank screen) on iPhone:

Follow the Prysm iOS app troubleshooting guide Here →

Prysm Android App Issues and Solutions

Fix Prysm not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Prysm app issues:

Force Stop the Prysm App
1. On android, goto "Settings" » click Prysm app. » click "Force Stop".

Update Prysm to the latest version on PlayStore

Clear Prysm App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Prysm app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Prysm.

Fix Prysm unable to contact server/ Prysm internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Prysm » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Prysm » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Prysm on android.

Solve Prysm black/white screens issue on Android:

Follow the Prysm android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Prysm, Inc., developers of Prysm.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Mural Website

Privacy Policy: https://mural.co/terms/privacy-policy/

Developer: MURAL

About this app

Save time so you and your team can quickly get down to business while enhancing participant engagement for more productive meetings. this app enables you to unify fragmented tools, content, and ideas, collaborate with people no matter where they are located, and streamline the way work flows from idea to outcome.