Brief app not working? crashes or has problems?

Brief Status

Hi, we’re Brief and we’re here to simplify your workflow. We’re an
award-winning team collaboration tool enabling your team members to prioritize
and focus on key tasks while minimizing distractions.

I have a problem with Brief

Are you having issues? Select the issue you are having below and provide feedback to Brief.

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Most reported problems

Reported Issues: 1 Comments

By Michelle Stsig 1 year ago

Bad Connection all the time unable to use the App

Common dislikes about Brief app

- No email to hub or inbox feature

- No offline mode for trains and planes

Have a Problem with Brief: Team Collaboration Tool? Report Issue

Common Brief Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Brief app on iOS and Android devices. Solve all Brief app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Brief iPhone Issues and Solutions

Brief iOS app crashes, not working, errors
Brief iOS app network issues
Brief on iOS has black/white screen

Brief Android App Issues and Solutions

Brief has errors/crashing/not working
Brief server network connectivity issues
Brief has black screen

Brief iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Brief app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Brief app crashes or not working on Iphone (iOS):

Close and restart the Brief app on iPhone
Update Brief app to the Latest Version for iOS
Uninstall and reinstall Brief iPhone app
Update your iPhone to the latest iOS version

Fix Brief on iPhone unable to connect to server/internet connection issues::

To resolve Brief network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Brief black/white screen (blank screen) on iPhone:

Follow the Brief iOS app troubleshooting guide Here →

Brief Android App Issues and Solutions

Fix Brief not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Brief app issues:

Force Stop the Brief App
1. On android, goto "Settings" » click Brief app. » click "Force Stop".

Update Brief to the latest version on PlayStore

Clear Brief App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Brief app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Brief.

Fix Brief unable to contact server/ Brief internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Brief » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Brief » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Brief on android.

Solve Brief black/white screens issue on Android:

Follow the Brief android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Brief Communications Inc., developers of Brief.

100% Contact Match

Developer: Brief Communications Inc.

E-Mail: [email protected]

Website: Visit Brief Website

About this app

Featured by Apple as [Apps We Love] in 2018 and 2019. this app brilliantly combines team chats, team hubs, video calls, to-do-lists, file sharing and storage —helping you prioritize high leverage actions. We’re an award-winning team collaboration tool enabling your team members to prioritize and focus on key tasks while minimizing distractions. Hi, we’re this app and we’re here to simplify your workflow. Featuring a clutter-free, minimalist design.