Contact Xfinity Stream Support

I used to be able to watch my recorded shows/movies with ease on my devices, but now I cannot. They don’t play, it skips during playback and it’s annoying and frustrating! I’m sick of it freezing! The whole point of me recording them is to watch them later, due to not being able to at that moment. But at this rate, I might as well just not record anything. I keep getting an error message for ESPN channels saying it’s not available because nothing is live. Which makes no sense, seeing that ESPN ALWAYS has something on! I go to the tv and it’s funny how something is on, but cannot watch on the app. That’s frustrating! Why advertise you can watch from anywhere, when you cannot. I’ve updated the app, I deleted and reinstalled it, and still nothing. On top of that, the pictures/graphics won’t even load! You pay an arm and a leg for this service and nothing works like it says. I am able to watch channels, however it’s always freezing or shutting down in the middle of watching something. And I have a strong WiFi network(all bars showing). This is very irritating, frustrating, and ridiculous! This needs to be fixed ASAP!

I wouldn’t mind the crashes as much if when watching movies with ads, if it crashes, which is still common when using PIP and coming back to the app, it didn’t go back 2 ads earlier, so if the app crashes you have to sit threw two set of 3 minute ads. I’ve already wasted 20+ minutes im one spot, and like 6 in a earlier part when it crashed as well. Ads are already bad with 5 minute ads every 20 minutes, so in a 3 hour movie 9x5 is 50 minutes of ads. But if the app crashes like for me that’s 1.5 hours of ads in a 3 hour movie. If they make ads every 30 mins, 5x 6 = 30 minutes of ads which is pretty acceptable. Also if I’ve already seen a part and the app crashes making it rewind it should not play new ads. I’m just so frustrated right now. I don’t mind ads but the lengths of the ads and the frequency is painful and gives me a headache. One movie a while ago I didn’t even brother because it was an ad one, after the first one I gave up on that movie, I’ve become weak to accept this many ads. I might look for alternate apps and will stick to ad-free movies for this app unless they fix these problems, but idk because obviously it makes them money

I can no longer sign-in to the app on my iPad ever since updating to iPadOS 13. When I attempt to login it gives an error advising “Back Office Provision Error”. It then has a pop up that says restarting device, and it goes through the whole process all over again with the same results. I’ve deleted and reinstalled the app several times and still cannot get logged in. Calling Comcast customer services offers no help or solution for this issue. Really disappointing since we are paying for a service that we can no longer even use! We are left with a choice to either update to the latest iOS and lose out on this app working or stay with an outdated iOS version and continue to be able to use the app, but risk your device by not having the latest security fixes etc. I’ve heard this issue is also happening with phones updating to iOS 13. Due to paying for a service that I can no longer use and can’t offer help or a solution: 1 Star Rating