Xfinity Stream app not working? crashes or has problems?

Xfinity Stream Status

Published by Comcast on 2023-12-04

Turn any screen into a TV with the Xfinity Stream app––included with your
Xfinity service. You never have to miss must-watch TV.

I have a problem with Xfinity Stream

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Most reported problems

Reported Issues: 2 Comments

By Marc Staimer 2 years ago

Note: When attempting to connect through my Mac browser (regardless of browser) it tells me to clear my cache and try again. I have cleared my cache...multiple times. That is not the problem.

By Marc Staimer 2 years ago

The Xfinity Streaming app has not worked on my iPhone, iPad, or even in my browser on my MacBook Pro (Safari, Firefox, or Chrome) for a couple of weeks now. What do I need to do?

Common dislikes about Xfinity Stream app

- Cannot watch recorded shows/movies with ease

- Skips during playback

- Freezes

- Crashes when using PIP

- Ads every 20 minutes

Have a Problem with Xfinity Stream? Report Issue

Common Xfinity Stream Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Xfinity Stream app on iOS and Android devices. Solve all Xfinity Stream app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Xfinity Stream iPhone Issues and Solutions

Xfinity Stream iOS app crashes, not working, errors
Xfinity Stream iOS app network issues
Xfinity Stream on iOS has black/white screen

Xfinity Stream Android App Issues and Solutions

Xfinity Stream has errors/crashing/not working
Xfinity Stream server network connectivity issues
Xfinity Stream has black screen

Xfinity Stream iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Xfinity Stream app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Xfinity Stream app crashes or not working on Iphone (iOS):

Close and restart the Xfinity Stream app on iPhone
Update Xfinity Stream app to the Latest Version for iOS
Uninstall and reinstall Xfinity Stream iPhone app
Update your iPhone to the latest iOS version

Fix Xfinity Stream on iPhone unable to connect to server/internet connection issues::

To resolve Xfinity Stream network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Xfinity Stream black/white screen (blank screen) on iPhone:

Follow the Xfinity Stream iOS app troubleshooting guide Here →

Xfinity Stream Android App Issues and Solutions

Fix Xfinity Stream not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Xfinity Stream app issues:

Force Stop the Xfinity Stream App
1. On android, goto "Settings" » click Xfinity Stream app. » click "Force Stop".

Update Xfinity Stream to the latest version on PlayStore

Clear Xfinity Stream App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Xfinity Stream app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Xfinity Stream.

Fix Xfinity Stream unable to contact server/ Xfinity Stream internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Xfinity Stream » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Xfinity Stream » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Xfinity Stream on android.

Solve Xfinity Stream black/white screens issue on Android:

Follow the Xfinity Stream android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Comcast, developers of Xfinity Stream.

100% Contact Match

Developer: Comcast

E-Mail: [email protected]

Website: Visit Xfinity Stream Website

77.42% Contact Match

Developer: Comcast

E-Mail: [email protected]

Website: Visit Comcast Website

About this app

Stream top networks, live sports and news, plus thousands of On Demand shows and movies on any device. • Look up your existing Xfinity ID (email, mobile phone, or username) or reset your password: xfinity. • Please note: XfinityStream features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings. Turn any screen into a TV with the Xfinity Stream app––included with your Xfinity service. You never have to miss must-watch TV. Please see for more information.