Contact Cookie Jam Support

by 10/30/1960

I’ve been playing this game on and off for a couple of years. Lately I can’t even get into the game. Since the beginning of July 2020 I haven’t been able to get on to even get my daily free spin and that means I’ve lost any streak I may have had. Back to square one because I refuse to pay for something I have no control over (and even if I would I can’t get on!) I’m in the process of deleting the game and adding it back and I’m afraid I’ve lost any progress, boosters I’ve accumulated. I’d love to be able to send you a screen grab of when I tried to log on where half the pictures is white. When I try to get on it just closes and I try over to get the same results. If I lost everything I will delete the game and never return. There are plenty of these types of games.

Update: down loaded new game and I thought it might work. It looked good but when it asked to send notifications I clicked “don’t allow” the game closed on me. Retried and got the half white (where it has the game title Cookie Jam) and again closed on me while loading. Looks like I’ll be taking this game off my playlist. I’ll wait a day or two to see if I get any response from support - but I truly doubt it!

by PICOBOY BIRDY

I have been playing this game for several years now and it is one of my very favorites. However there are so many problems with it that I am ready to give up. As other players have explained, you do not get earned rewards at all times, the screen will lock up when certain ads are run. As of this morning, after the European version of the fat burning add, I have been locked out with a black screen 5 times within 2 hours. I have continued to give feedback to the support team and until last week, they have been extremely helpful and responsive. They state that they believe it is my iPad that is the problem and strongly urged me to use iPhone, which I will not do because of the screen size. I suggested that if they thought that this was a device problem, they should take a few minutes to read the reviews left by other players experiencing the same problems. After my comments, they ended the discussion with no response! After I use all of my freebies, I sadly will be deleting one of my favorite games. It’s too bad the developers no longer seem to care about resolving the many glitches in their game!!

by Girlierider

I’ve played this game for years and I’ve been really impressed with the new changes that allow players more opportunities to win coins and boosters without spending actual money. However, the latest update has created a glitch that moves me back a level or two and makes me replay and beat it, even though it shows the number of stars I earned the first time I beat it, and I can’t progress on without replaying and beating the level again. This has happened four times since the update yesterday and it’s incredibly frustrating and it discourages me from playing the game. Why would I keep replaying the same levels after I’ve already beat them? Especially when they weren’t particularly fun levels to begin with...?

Also, the game use to add a new set of levels every Tuesday and Thursday. Now, it seems to only be once a week. It doesn’t take a full week to beat twenty levels, so the game just sits unplayed for the majority of the week while I wait for more levels to be added. I wish the developers would go back to adding new levels twice a week.