Contact Adobe Capture Support

There used to be an app called Adobe shape. You would use it to transfer photos into black-and-white drawn images. That app later became a part of Adobe Capture. I used that feature all the time to make posters, portraits, and so much more because it had a distinct style that no other Adobe app had. Now the shapes function just does the same thing as image trace in illustrator which is stupid because if I wanted to use that I would just open illustrator. I used Adobe capture for a specific reason and now that specific reason is gone and I can’t create a lot of work because of that please add that feature back.

The UI isn’t exactly clumsy in terms of design (edit: well, yeah, it is), but it’s clumsy in terms of speed: there’s tons of lag and little indication that it’s processing anything. Maybe there’s just too much processing being demanded for a mobile device CPU. Maybe it’s just that there’s zero user control over how much processing it does for things like “shape” creation from images (smoothing feature, especially). With the obsolescence of Adobe CS6, I’m exiting the Adobe product platform. I will NEVER subscribe to software. Software subscriptions are an utterly abusive market paradigm. It’s all about grabbing ALL the money, rather than a reasonable amount of money for a perpetual license to a specific version of a tool. Therefore, I have no idea how well this app integrates into Adobe’s suite of applications and tools. I really don’t care either, because I have no interest in that suite any more. I just want a few tools to do specific things very well, at a reasonable price, (and not be a PITA). This product does not fit that requirement. I’m not exactly sure what usage this product is really meant to fit. Adobe themselves do not fit my requirements as a developer of tools. I’m moving on. Their market dominance is fading, thankfully. EDIT: The UI for refining shape captures is abysmal. There is tons of lag, and the switching between erase and draw is WAY too clumsy. There’s no clear distinction between draw and fill gestures.

I’ve been an Adobe customer for a really long time and have sent them likely thousands of dollars over the years. I appreciate the work they do. However, with your mobile apps — PLEASE do something about how often we get signed out. It is such a hassle to have 10-15 different apps - all useful in their own right — that seem to just periodically decide to sign themselves out … then there’s like four different login screens…two factor authentication, then password again, then confirming that we are okay with you spying on everything we do so you can turn a bigger profit (no, I’m not okay with it and I’d be willing to bet the person who reads this isn’t okay with it either. 💀) just to open the app and use it for its stated purpose. It makes me want to not use your apps at all. I don’t have this issue with any other creative apps and the perpetual need to keep logging back in over and over with no clear reason why is really, really agitating. Please, please, please fix this. In all your apps. Invest more in making it less of a hassle to use your products and create things that your market actually wants than you do data mining. It’s not a good look and costs you long time customers.