mySchneider Reviews
Published by Schneider Electric SA on 2023-12-15 About: The must have app for every customer. View the catalog online, personalize your
service and talk to our experts directly.
Table of Contents:
About mySchneider
What is mySchneider? The mySchneider app is a must-have for every customer who wants to view the catalog online, personalize their service, and talk to experts directly. The app provides continuous technical content updates from the catalog, suggests substitutions for withdrawn products, and helps customers find their nearest distributor. The app also allows customers to scan products with a barcode/QR scanner for quick information.
Features
1. Search or browse products and offers, including public prices
2. Continuously updated technical content from the catalog
3. Find suggested substitutions for withdrawn products
4. Find your nearest distributor
5. Scan products with our barcode/QR scanner for quick info
6. Talk to our experts with live chat**
7. Get in touch with ease (via mail or guided call**)
8. Select products and share quotes with distributors or sales reps.
9. Track orders**, prices, product availability, and lead times
10. Register products and track installations**
11. Get real-time notifications of technical updates, news, and more
12. Build your own catalog by flagging favorite products, documentation, FAQs, and more
13. Explore FAQs or submit your questions to Customer Care Centre.
14. Download content to view offline catalog**
15. Go green with RoHS and REACH compliance declarations, environmental profiles, and end-of-life directions. Green Premium.
16. Discover more apps & tailored services for your job.
17. Optimized in more than 30 languages in over 100 countries.
18. Login with existing credentials or create an account.
19. Available for selected Customers & Countries.
Overall User Satisfaction Rating
Positive experience
73.0%
Negative experience
27.0%
Neutral
22.1%
Key Benefits of mySchneider
- User-friendly and simple interface
- Access to helpful FAQs and technical documents about Schneider Electric products
- Easy to contact Schneider Electric support teams
- Great way to search for FAQs and documentation
- Scan function is interesting and potentially useful
20 mySchneider Reviews
3.3 out of 5
By MarkBulla
Worthless waste of phone memory
I recently had a new Galaxy VX1000 UPS installed at my facility, and it was suggested that I download the My Schneider app, which I did. Unfortunately the model of my UPS is not able to be loaded as an asset, so I can’t use mySchneider .
In addition, there is no technical support link for mySchneider . When I was on the phone calling in a problem with the UPS, I asked the support guy about it and he was not able to help, either. In all fairness, he said that he would pass it on, and get back to me with a resolution.
By Rob in phx
Seems pointless and poorly designed
I have a cloud connected ups that suggested I use mySchneider...
mySchneider doesn’t actually show any info or status for my UPS, but I can see it on APCs site.
When first accessing mySchneider , you are asked to login, and then are redirected to a web page... um, that’s not how apps should work.
When you want to add/register a UPS to your account via mySchneider , you again are sent to a web page, that’s poorly formatted for mobile.
Dear APC:
I want an app that that shows me all of my UPS fleet, without redirecting me to various web pages— it needs to be all done within mySchneider .
Maybe eventually APC will improve mySchneider, but given APCs record of poorly designed software, I’m not optimistic.
By Chasrome
Useless app
Prompts for registered products but then reports none registered. I hav registered TEN of these increasingly disappointing products over the years - some registered multiple times.
The software from this company is amazingly poorly designed and maintained including mySchneider.
By Dmerthe
Very misleading
I downloaded mySchneider, because the APC website implies that this is what I use to monitor my UPS. Nope, mySchneider is basically just a tool to get you to buy more stuff. As far as I can tell, there is no way to actually interface or monitor your devices from mySchneider.
By Goodday2021.
App dont work. Says retry when starting up. Cant get past.
Looks nice dont cant get it to open past startup
By Cafe3179
Senior
Good job
By e29508
App is useless
mySchneider advertised as a management app for UPS. When I installed it however for my SMT1000c it did nothing for me. It does not show it in a list of managed devices event though it works fine via website. Total disappointment.
By BigDodge440
Useless
Touch ID just to see your stupid catalog. Where are the battery backups I registered? I’m suppose to be able to view my UPS status.
-5 stars. You have to improve by 10 stars to get my confidence back.
By Jean-o63
Hard to navigate just like partner pages
I wish APC would make an effort to improve the partner experience. Web portal
And app are not easy to navigate too much unnecessary info. Just give me the ORP section and that’s it!
By Tony Uncet
Not very intuitive or useful
App doesn't show my registered products nor does it help me in any way. Waste of storage space
By StrongThumb
Extremely difficult to use.
mySchneider seems to serve to many customer types. It’s confusing and difficult.
By Maximum Eve
Ridiculous
If you need mySchneider to add a device, it should be very obvious how to do it. Products has no option for scanning a new item.
By F'in madd
Total crap
The most user un-friendly app ever.
Do they realize mySchneider is being used on an apple devise?
Download a pdf to view product details.
I’m done with square D
By awg599
Just a sales tool
Used to give status of equipment, now just a catalog of products
By hgpenley
No way to add ups
App does not allow you to add product😥
By veoteveo1
Confusing
Cant get to my ups very confusing
By iPhizzone
Useless
Mainly downloaded to check on my orders remotely and I can’t even get that .....
By Yulia St
The best app
The best app.
By HoratioSansSerif
Convenient app if you deal with Schneider products
Great way to search their FAQs and documentation. And if you can't find the info you need through mySchneider , it makes it incredibly easy to contact Schneider directly. I haven't had the opportunity to use the "scan" function yet but I'm interested to see what it can do.
By egarland243
Super helpful tool!
mySchneider is very user friendly and simple! I love being able to pull up helpful FAQs and documents about Schneider Electric products that provide technical knowledge, plus I can access it 24/7 and on the go! I can only hope they will add more to mySchneider for a wider range of support. Until then, calling or emailing the correct support teams to answer my questions will be a breeze!
Is mySchneider Safe?
Yes. mySchneider is very safe to use. This is based on our NLP (Natural language processing) analysis of over 95 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.3/5 . Justuseapp Safety Score for mySchneider Is 73.0/100.
Is mySchneider Legit?
Yes. mySchneider is a totally legit app. This conclusion was arrived at by running over 95 mySchneider User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for mySchneider Is 95.1/100..
Is mySchneider not working?
mySchneider works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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