CBORD app not working? crashes or has problems?

CBORD Status

Last Updated on 2024-01-19 by The CBORD Group, Inc

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Common CBORD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CBORD app on iOS and Android devices. Solve all CBORD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CBORD iPhone Issues and Solutions

CBORD iOS app crashes, not working, errors
CBORD iOS app network issues
CBORD on iOS has black/white screen

CBORD Android App Issues and Solutions

CBORD has errors/crashing/not working
CBORD server network connectivity issues
CBORD has black screen

CBORD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CBORD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CBORD app crashes or not working on Iphone (iOS):

Close and restart the CBORD app on iPhone
Update CBORD app to the Latest Version for iOS
Uninstall and reinstall CBORD iPhone app
Update your iPhone to the latest iOS version

Fix CBORD on iPhone unable to connect to server/internet connection issues::

To resolve CBORD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CBORD black/white screen (blank screen) on iPhone:

Follow the CBORD iOS app troubleshooting guide Here →

CBORD Android App Issues and Solutions

Fix CBORD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CBORD app issues:

Force Stop the CBORD App
1. On android, goto "Settings" » click CBORD app. » click "Force Stop".

Update CBORD to the latest version on PlayStore

Clear CBORD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CBORD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CBORD.

Fix CBORD unable to contact server/ CBORD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CBORD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CBORD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CBORD on android.

Solve CBORD black/white screens issue on Android:

Follow the CBORD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The CBORD Group, Inc, developers of CBORD.

About this app

CS Gold® Mobile Reader™ is an app designed to read campus ID cards and perform SV&C, Meal, Activity, and other CS Gold® transactions right from your own iOS device! CBORD supports the ID Tech Shuttle, iMag Pro, and Magtek kDynamo readers for magstripe card reading and contactless card reading with the Infinite Peripherals Infinea X. CBORD is designed for CS Gold® users who would like a mobile device solution for a card reader. Additionally, the device camera can be used for reading barcode credentials.