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by Fattsmelson360

I’d give it a 0 star if possible. The search option only works if you’re super specific and have the correct spelling, you can’t just say “bass amp head” cause it will say “no results found” but if you put in ‘bass amplification head’ it’ll show everything on the under that category. So you gotta be very specific about what you want and spell it right which is weird cause some companies like to combine words that don’t spell out like you would think so it’s hard to find something if you don’t know the exact spelling. But on the GC website you can type any general word and it’ll bring back more results that match that keyword even if you don’t spell it right. Most times it won’t display every item under the category anyway so you could possibly miss something you been looking for thinking they just didnt carry that item at their store. That’s a big issue. It’s just a weak app in my opinion. I really only use the app to track my online orders since the website has better functionality. So it needs a better search capability, more detailed descriptions on the items for sale and more pictures on new and used items. If they fixed those issues it would be a decent app but at this point it’s absolutely worthless for anything other than tracking online orders.

by Bristophocles

GC app has always, always stunk. At least at this point I can actually stay logged into my account and basically browse items without everything screwing up or crashing... sort of. Search refinement doesn’t work on iPad, so good luck sifting through thousands of guitars. Still not ready to actually try to place an order through the app again - too scared/scarred from previous experiences that were frustrating and impossible to place an accurate order through the app. I am a loyal GC customer, even if every time - EVERY TIME - I order a “new” guitar they try to pass off a floor model or a damaged/returned item and I have to go through the return process to “have one shipped directly from the warehouse.” They have a great selection and always good promos. But the app is a poor approximation of their web experience, which is average at best and horribly buggy if one is being completely honest.

by 3daystiltomorrow

The worse shopping experience outside of almost being arrested outside a bank that I belong to. A man hands me a dirty mask or used one with a glove on that he had been sweating in for hours. It really made me want to throw up. Also would not or could not answer questions I had about products with the slight amount of friendly service. It happened on more then one occasion. They also had no selection 2 dj mixers in the entire store. And they were on demo but I couldn’t use them. This is my rating a 0 compared to a 9 which I receive at the guitar center in park meadows which I have been going there for almost since its opening, even through the name changes. I would rate that store a 9 but only 90% of the time. The bad there is sometimes under staffed.