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once i knew that i would need to change my flight coming home ( due to corona), i immediately called student universe, while my parents called the airline. i opted to have my phone number be in line and they would call me back. in the mean time, my parents were able to change my flight through the airline, perfect! i had planned on telling su once they called me back, but they didn’t. I assumed the airline had communicated with SU and let them know, but that is simply not the case, as i am currently stuck in an airport as ‘no ticket exists due to the travel company’. there is nothing they can do, as it is a problem with the travel company. please, save yourself the trouble and just book with the regular airline. the money saved is not worth the anxiety attack and the hassle of being on hold for hours

I book my flight 25 days ago before departure date and before 7 day of departure my flight got cancelled and they rescheduled my flight 4 time and even after this they told me that you have to pay extra because your flight got canceled or get the flight after 16 day of actually departure date or get refund if I tell them to get refund they told that it will take up to 6 weeks .right now I am fighting for my ticket .please book you ticket throw airline because in this corona pandemic this type of agent doing business and getting you money and use it and few day before departure they will tell that your flight got canceled and pay the extra charges or get refund ..be safe and be aware of these types of agents

I paid for an upgrade that was offered through the app, this was suppose to include a checked bag and a choice of seat, I was unable to do either of these things and when I learned about this I called to ask for a refund and was told sorry about your luck but there is absolutely no way they would issue a refund so having also paid for price drop protection I asked them to match the ticket my travel companion had purchased the same day again they refused so I ended up paying twice the amount as my travel companion for the exact same ticket. The service I received from the manager was deplorable, I have never had someone make so many excuses, I will never be using this app again.