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I booked one reservation as a guest, the second reservation I created a login. The CheapTickets app asked me if I had other reservations made as a guest to add to my account, and a link to add that reservation. Yes! This is exactly what I wanted to do. All it requires is your email and itinerary number of the guest reservation. (The email is of course the same.) it would not work, so I called customer service and spoke to someone named Ken, who said it was not an option! I said why, because on the first reservation they asked for additional guests names, and I gave my husbands name, which is different. Even though the receipt for the earlier reservation is in my name, they changed it to be the male/ husband name in their system. Spoke to manager, Joy, and she confirmed, that even though both reservations were made with the same email, same address, same credit card, by me, on the earlier reservation they had my husband as the lead person, and could not join the reservations. I think from now on my husband will always be nameless, unfortunately. Sad state of affairs for this app.

Normally Cheaptickets is my go to but recently they have dropped the ball. They allowed us to book a room in New York at a hotel that was closed. The Double Tree by Hilton. We were told 2 days before our arrival to NYC that the hotel was closed and that we would get a refund. It has been almost 1 month and still no refund. The hotel is closed so you can’t reach them but they did send an email stating I would get a refund in 7-10 business days…1 month later nothing. Cheaptickets reached out twice stating they were working on the refund then they disappeared…1 month later nothing. How is it that they allowed me to book a hotel that was closed but they can’t refund my money right away or book another hotel for me at no charge. I have notified my credit card company. The room was not cheap and we ended up paying $200 more on top of what we already paid for last minute reservations. And now all of a sudden Double Tree and Cheaptickets has disappeared!!! Be Careful….I don’t recommend.

So as we are all aware of the pandemic our country is facing and to not being able to get the service we need as customers is very bad for business. I purchased a ticket before the crisis began and paid for insurance as well and now I’m getting the run around to get a refund. I can’t get a live representative to talk to on the phone and the automotive system let you know if your travel is not within 72 hours they will provide a link to cancel travel. When you click on the link it tells you you’re not able to cancel and need to speak with a representative. So I am assuming I have to wait until 72 hours before my trip for them to tell me it’s too late to get a refund and that better not be the case are Else I will be taking this to court. Because I find it very strange they were able to take my money and during this crisis when flights and travels are being cancelled they or not considerable enough to refund their customer money. THIS IS RIDICULOUS!!!