Contact Housecall Pro Support

by Wain Security

I am not sure how to even start this. I tried to setup a trial while we search for an alternative to razorsync. We tried this software a long while ago and wanted to give it another shot. Getting the trial reset has been an exercise in frustration. They call me and ask who they are speaking to and what I am trying to do. I didn’t ask them to call so they pulled my info from my profile. No problem but then you know who you are speaking to. You called me. Then after I explain what I am trying to do they proceed to inform me that someone else needs to call me to explain the sales process. Why would you call me to tell me that someone else has to call me? I feel like I am dealing with a car dealer. Please give me an offer so i can walk back to my manager and pretend to negotiate on your behalf. The best part of all of this is while I am on hold waiting to find out when someone can call me back they are playing a commercial from their COO explains how important it is that your customers like the sales and service of your company because they may not remember much but they will remember how they feel. Here you go COO. I feel like I could not trust your company to provide me and my clients with a great platform because The trial process has been so difficult.

by Myles9131

The app is great for what it offers. They have a lot of tools for keeping your business up to date and organized. However, only use this service if your are actually going to put it to use. If you don’t they will still charge you. I find it ridiculous how out of all the the companies that are successful in using and paying for this app/service, they will still prey on the little guys! I signed up to this service just to see what it was like. I am employed and do work on the side. I just wanted to see the program. I ended up not being busy enough to need their services. After the 3rd month of not using the service AT ALL, i got charged. I called to get a refund for the 3rd month. They give me some lame excuse that after 24 hours of being charged, they cannot issue refund! Seriously guys!!? A person going through a hardship calls to get a refund on a service not being used and you treat me like i don’t matter! That is outrageous. I just got my weekend with my kids ruined. That amount of money, however samll that may seem to you, really means something to somebody else. Sorry for the rant, you guys offer a great service but i am very displeased with this situation. Thank you for your time.

by Kratos5801987

I would not recommend this at all. The customer is ridiculous. Stripe is who they use for credit card processing and it’s just a pain. Wait 10 days for the first payment? No problem. Tell me you’re not gonna give me my money cause they need every single detail about my service? Big problem I guess. I painted for a guy. He paid me and they said they would not process the funds unless I provided them with insurance, contractors license and more. I asked them. Do I need to be a contractor to use this service as I am a self proprietor. I was using it for small jobs in OK where you don’t need a contractors license for paint or drywall. If all this was required I should have been fully informed before they started taking my monthly payments. I used them for a few months and the first credit card transaction I make it was nothing but a hassle. NOW HERES THE BEST PART!!!!!
Now they have refunded the money to the customer so I have to go bother the customer again and tell him what happened so I can get another payment out of him while I wait 3 days for the money to go back on his card so I can just use square and get it with no hassle. I’m so mad right now I could probably light my breath on fire. Inform your customer if it really is a REQUIREMENT.