Contact Su Support

by Nametaken,pleasestartoved

I’ve noticed some problems. For example, the majority of the time I need to turn it off when searching something and then turn it back on after it loads. Something about not having permission to the server, even if it’s just a simple google search.
Also, it gets annoying how every two hours it gives me the “turn betties into free time” page even if I’m supposed to get fifteen hours of free time, and that time hasn’t even run out yet. It’s just annoying at this point, and unnecessary. I do however like the fact how it gives you free time every day, but seeing the page for it every two hours isn’t ideal.
Another problem I’ve noticed, is that it tends to make things take forever to load. If I want to use Pandora, but have it on, it takes forever to load. This is for both WiFi and data usage. There’s also certain WiFis I’ve noticed it has some major issues with.

Long story short, this VPN isn’t very useful and has a lot of problems. If you want semi-good, free VPN, then this is great if you’re willing to deal with everything mentioned above. I understand free VPNs aren’t as good as paid ones, but this one is just ridiculous.

by -Nevaeh-

I subscribed this app and paid the monthly fee after the 7-day free trial. It works ok (sometimes not working) for less than three weeks. And then not able to connecting at all. Every time it said “something went wrong” or just connecting for a while then gave up (appeared like I never clicked the connect), or some other words but no be able to connect. So I tried to contact the support team but it insisted asked me to set up a “mail account”??? I have my email address registered already. What does that supposed to mean? So I uninstalled the app and reinstalled it. Funny thing is that it won’t allow me to “install profile” in setting. When I clicked “install profile”, it jumped to the VPN setting page and no matter what I chose, the app stayed the same, at the “install profile” page. After more than fifty times of this repeating process, I gave up. I was not be able to contact the support team nor be able to connect or set up the VPN configuration. Worst part is I’m paying for this “not working” service. I tried a free VPN. It works just fine. Not sure why I purchased this app in first place. 1 star is a compliment to its function. It should earn no star at all.

by Jonnnnnnyyyyyu Booiiiiiiiiiii

This app used to be the best go to VPN especially for getting past Wi-Fi that block certain sites for instance many school Wi-Fi’s. However;Now the app forces you to watch ads just to connect and disconnect from your VPN and also brings up the screen to pay for the premium version of the app when you go to disconnect that way some of the times when you just want to disconnect the VPN so you can use the Internet as normal you have to go through several pages just to click a little HTML link in a text that says “proceed with ads”. Of course the developer makes this link deliberately much smaller than the button that says pay for premium without ads.

TLDR; Betternet was once the best vpn out there. But now that you need to watch full screen no skip ads JUST TO DISCONNECT, it’s not even second best as there’s a plethora of free VPNs out there you can use that just have banner ads if anything.

VPN proxy master is an alternative if you find yourself having issues with this app, but I must warn you that it’s essentially a clone of this app- full screen ads and the constant harassment to buy the full version.