Contact UKG Pro Classic Support
Company Name: The Ultimate Software Group, Inc.
About: Ultimate Kronos Group's UKG Pro mobile app delivers instant and secure access to
relevant employee information and tools. Managers can make informed decisions
and take immediate action with real-time data synchronization.
UKG Pro Classic Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with UKG Pro Classic. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact UKG Pro Classic. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Ultimate Software Group, Inc.
Read 30 Customer Service Reviews 😭😔💔
im having trouble accessing my account
I am having issues with changing my temporary password to a permanent password on the UKG Pro app. I can be reached at (316)305-1446
I used to have mobile access to UKG pro (lite) for work, now I can't get external access to UKG at all. Also, I can't access kronos/ pay info. Who do I contact to gain back my external user access?
I was able to log in just once now it says my username or password is incorrect so I attempted to reset my password and now it says my answers to the security questions are wrong. I have tried to login multiple times
I am trying to gain access to my pay stubs but am locked out
Hello I had to reset my phone .now I can’t get log in .into my UKG pro app
Won’t let me login and I know my credentials are correct, now I am locked out for to many failed attempts. Ridiculous
Please. my. UKG. IS. LOOKED
I need help signing up. I know the company access code. It is asking for my username and password. But I am not signed up yet
I can't log into my account again. It keeps saying my security questions are wrong also. I just changed the questions a few days ago and know the answers are right.
i am having trouble logging in it says my account is locked due to using to many attempts i need for somone to unlock my account
Tami Paysinger can't access Business Intelligence
HI I AM TRYING TO LOG INTO MY ULTIPRO TO PRINT OUT MY PAYSTUBS AND I CAN'T SEEM TO GET IN. I ALSO DON'T REMEMBER MY PASSCODE I MAY HAVE TO CHANGE IT AND THEY WON'T LET ME DO IT ON MY OWN FOR SOME REASON. CAN YOU PLEASE GET BACK TO ME AS SOON AS POSSIBLE. THANK YOU JILL PIDGEON
I assume that nobody ever thought that a person would work multiple jobs that use UKG pro app. I have 2 companies that use UKG. Forced to remove the code for one to log into the other via app. Now I can't log in to my other job info to view anything, I tried online via website and it doesn't work either. I was able to log in via the website on both now I can only log in to the last one I set up.
TRYING TO LOG IN TO MY ACCOUNT, IM TRYING TO RESET MY PASSWORD, BUT I CANT LOGIN?
Forgot my password and im answering the test questions right but its telling me im not and locking me out so i need a reset on my password
Having trouble resetting my password
would like to know how to sign up for benefits.
i try and reset my password , it says that im not answering the security question right . but iam can i get a reset
I got the ultipro app and to use it I put in the code and it says network issues and will not let me in. Could someone please help me out? Thank you for your time.
I am having trouble logging into my account and need assistance.
my ukg pro account is lock and i forget my password i need to reset it
My pto is missing for the whole month of June been e-mailing hire ups they keep saying it's ukg' s fault and they'll keep me updated when they get it figured out that's been going on for some time now can you help feel like I'm being cheated out of my earned pto time help?
Necesito un código de acceso para entrar en la aplicación
I am unable to sign into app now did fine for about 2 weeks
I am employed by athomehealthcare we changed from bamboo to ukg pro I put my username in and default password I couldn't log in I managed to change password and its still not working I need to see my checkstubs what am I doing wrong
Trying to log into my account set up through my work . Trying to use password it will not let me log in . was wandering if I could get password reset
Connection / never works
by JonBurkett07!
I never write reviews but this app is just horrible I just had to share to hopefully get this issues resolved. And after reading all the reviews it’s still the same issue! The app never connects, consistently can never connect to the server, or save punches! I just started a new company and they require us to use this app to clock in and out for work and lunch. But just like every review here I have to hope the app will connect on time or login correctly or even connect to the server! I have to login before my start time and keep it open in hopes it will be functional for me to clock in on time. And as far as lunch I spend majority of my lunches battling logging in or making sure my lunches save! Every week I have to email my manager to correct some punch whether something didn’t save or I couldn’t login to punch in on time! As a new hire that makes me look incompetent! Come on developers I know I’m not the only person experiencing this issue as it’s been addressed here in the reviews for over a year now! I write this because I’m forced to use this horrible app otherwise I would not be here! Please fix your app!
App Rarely opens out works
by Jacoba16
I’ve been using this app just about everyday for work since May and it will allow me to sign in maybe half the time. I’m constantly having to ask my superior fix my time sheets because the app doesn’t want to work correctly. He’s annoyed and tired of changing it all the time, and I don’t blame him.
I’m TIRED of seeing the same two messages when I try to log into the app - “No company servers available” and “we’re having trouble connecting to the sign in server”. This happens literally at least half the time I try to sign into the app in order for me to “Clock in” or “Clock Out” of work. It’s come to a point that I have to pray that my app will work properly. This shouldn’t be the case, especially if y’all had any competent coders and programmers.
However, WHEN IT DOES WORK, I do like the UI of the app and how it’s organized. But again, the app rarely even works in the first place. It’s literally become a joke within our company because it’s known to be UNRELIABLE.
Always has an issue
by Del Cambo
The UI is clunky and slow. It always asks for a password, and never has anything faster like a PIN for logging back in. It always takes at least 2 minutes just to clock in, even longer if the app is running in the background and gives the logged out message. Logging in from that screen only gives an endless loading screen, so I have to force-close and log in again. I get a lot of issues logging in, and everything acts as a setback to logging my hours. Passwords expire with no warning, so instead of letting me log in to clock in to work, then updating my password if it would expire in the next [unit of time], the app would rather me sit around and fiddle with making a new password for ten minutes and waste time that I don’t get paid for and makes me late for work. I most often use this app to punch in and out of work, and that’s all I need it to do. I shouldn’t have to log in multiple times to make one punch.
Have a Problem with UKG Pro Classic? Report Issue
Why should I report an Issue with UKG Pro Classic?
- Pulling issues faced by users like you is a good way to draw attention of UKG Pro Classic to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a UKG Pro Classic customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using UKG Pro Classic.
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