Housecall Pro Reviews

This company is a literal scam. First off, they sell you the world during the demo it seemed amazing until we started using it. We were promised an on boarding specialist to help us get started, which does not exist. The demo guy “Juan” lied about multiple things the software does so that we’d sign up. Juan told us we could call him personally if we need any help, we were having many problems and tried calling him and the phone number goes nowhere!!! Gone! Once we signed up, you cannot cancel. There is NO customer service besides the messaging. They continue to tell us someone will call to help and no one ever does over 2 weeks!! we told them we want to cancel and of course they told us someone will call us in three days to cancel.. no we want to cancel now! Of course they never call. And now the message button has been disabled on our account so we can’t even message them! STAY AWAY from house call pro!!! There are so many other options out there please don’t get this!! Cannot believe these people scan businesses like this!! Sure the software is good, but good luck when it’s time to cancel..

I am not sure how to even start this. I tried to setup a trial while we search for an alternative to razorsync. We tried this software a long while ago and wanted to give it another shot. Getting the trial reset has been an exercise in frustration. They call me and ask who they are speaking to and what I am trying to do. I didn’t ask them to call so they pulled my info from my profile. No problem but then you know who you are speaking to. You called me. Then after I explain what I am trying to do they proceed to inform me that someone else needs to call me to explain the sales process. Why would you call me to tell me that someone else has to call me? I feel like I am dealing with a car dealer. Please give me an offer so i can walk back to my manager and pretend to negotiate on your behalf. The best part of all of this is while I am on hold waiting to find out when someone can call me back they are playing a commercial from their COO explains how important it is that your customers like the sales and service of your company because they may not remember much but they will remember how they feel. Here you go COO. I feel like I could not trust your company to provide me and my clients with a great platform because The trial process has been so difficult.

HousecallPro is great for what it offers. They have a lot of tools for keeping your business up to date and organized. However, only use this service if your are actually going to put it to use. If you don’t they will still charge you. I find it ridiculous how out of all the the companies that are successful in using and paying for HousecallPro/service, they will still prey on the little guys! I signed up to this service just to see what it was like. I am employed and do work on the side. I just wanted to see the program. I ended up not being busy enough to need their services. After the 3rd month of not using the service AT ALL, i got charged. I called to get a refund for the 3rd month. They give me some lame excuse that after 24 hours of being charged, they cannot issue refund! Seriously guys!!? A person going through a hardship calls to get a refund on a service not being used and you treat me like i don’t matter! That is outrageous. I just got my weekend with my kids ruined. That amount of money, however samll that may seem to you, really means something to somebody else. Sorry for the rant, you guys offer a great service but i am very displeased with this situation. Thank you for your time.

I would not recommend this at all. The customer is ridiculous. Stripe is who they use for credit card processing and it’s just a pain. Wait 10 days for the first payment? No problem. Tell me you’re not gonna give me my money cause they need every single detail about my service? Big problem I guess. I painted for a guy. He paid me and they said they would not process the funds unless I provided them with insurance, contractors license and more. I asked them. Do I need to be a contractor to use this service as I am a self proprietor. I was using it for small jobs in OK where you don’t need a contractors license for paint or drywall. If all this was required I should have been fully informed before they started taking my monthly payments. I used them for a few months and the first credit card transaction I make it was nothing but a hassle. NOW HERES THE BEST PART!!!!!
Now they have refunded the money to the customer so I have to go bother the customer again and tell him what happened so I can get another payment out of him while I wait 3 days for the money to go back on his card so I can just use square and get it with no hassle. I’m so mad right now I could probably light my breath on fire. Inform your customer if it really is a REQUIREMENT.

I have been using HouseCall Pro for about a year and have had mixed feelings about it since I started using it. It has a very cumbersome way of keeping track of estimates verses invoices that looks simple at first but is very convoluted. I am pretty tech savvy so I can only imagine what contractors who are not have to deal with in HousecallPro. Also, if you don’t have an internet connection, forget about accessing any of your information that may be on HousecallPro . But the straw that broke the camels back was in their card processing. They push this very hard, even giving me a call a few times to see why I hadn’t been using that part of my service. I didn’t want to pay their card processing fee so I had customers pay via check. No problem. Well, I had a customer try to make a payment and they blamed it on my customer who had already contacted his bank and the card company who told him it must be the merchants processing (HouseCall Pro). I sent the customer an invoice through my Quickbooks account with no issue. I have since cancelled my membership with HCP.

I spent so much time with customer service trying to resolve a issue. I had asked to be called to talk it through and was told yes they would call me with in the hour. They did not call I need to continue to prod them to have any kind of communication. This all started on Friday before noon, and had to reinitiate the conversation on Monday the following week. The issue I had a large invoice sent out I turned the credit card payment off because I did not have this large fee added to there quote I sent to invoice expecting a check to be mailed out, because I had turned off the credit card payment option off. I then get a email saying the invoice has been paid online with a credit card. I tried several test invoices turning off the credit card payment option with no success. After much prodding from me they told me the HousecallPro I was using was not updated to try updating it. So I did and it did fix the problem. I sent them a message that it did fix the problem but not the gap in the amount of money I lost because of there glitch. Chris the representative didn’t look at my message until I prodded him again on Monday and was told there’s nothing they can do.

I’ve been using Joist for over a year now. I want something that does customer management and scheduling, not just estimates and invoices. I heard about Housecall and Markate. I used the free trial on both. I liked the look and feel of Housecall more. It seems more modern, whereas Markate has this Windows 3.1 vibe. However, Markate has been much more functional. It took me hours just to get through the initial setup of Housecall, with it having trouble loading my profile photo and business logo. I’m on LTE and using the latest $1200 iPhone. I tried reinstalling Housecall and had the same issue. Finally I got through the initial setup only to find that HousecallPro has other issues. I try to add a customer from my address book and can only do so if I scroll down the list, the search by name option will find a customer but then won’t let me select and add them. Then I somehow added one customer twice (why would it allow exact duplicate entries?), and now I can find no way to delete the duplicate. I assume other defects will show themselves soon. Maybe I’ll go back to Markate or a combination of Joist and iPhone calendar. Housecall costs twice as much per month as Markate. And Joist is free.

I’ve been using HCP for almost 3 years now and with every update some bugs get fixed and some things get added but one thing that has yet to get fixed or worked out is the 3 different views from either; cell phone, desktop and iPad/tablet. I own a stone restoration company so I don’t have a fancy office with secretary’s doing everything so it’s hard enough running a company...now add in doing all the jobs, doing the estimates and all the other back of the house stuff! Convenience is what HCP pitched...”run your company and employees from your mobile device” - that right there had me sold! It wasn’t until my phone died and I grabbed my iPad that I realized there are 3 different views depending what device your on. It’s really frustrating that in order to get all that HCP has to offer you should view it from a desktop because not all of us service business have the luxury to sit and work from a desktop. Overall it’s a good program with kinks that need to be worked out and it would be great if they maybe added a better customer support because calling customer support and leaving a message in hopes someone calls you back, not everything is easy to text/email sometimes it’s just better to speak with someone.

Update:: left a review a year ago and just now got a reply. The issue I commented on resolved but there are so many other things annoying about HousecallPro. Most recently when opened it doesn’t show current work and HousecallPro has to be opened and closed. Their solution was to change to list view which will sometimes work but not always. Also the changes to the calendar aren’t helpful and I’ve let them know.

HousecallPro has so much potential. Recently it has started to show our customers name with some random address that is in another state. Thankfully I know the address but if a new hire was trying to get here it would be pointless to go through HousecallPro . Also it’s annoying that when you go into pictures you can’t just go back to the thumbnails but it takes you out to the main screen. It would be nice when you try and look at notes it didn’t do it like you were always trying to edit it. It’s nice we can put so much information in and it’s nice for scheduling.

I really like HousecallPro and it does make things a lot easier for the most part. Some issues I have are
a complete lack of phone support, they use a chat feature to communicate about issues and problems and it is extremely slow. I spent the better part of an hour trying to resolve an issue about Quickbooks integration and Sales tax error codes and still did not get my issue resolved and still haven’t and I have over a hundred errors that I try to resolve and once I do that, 60 more pop up because the sales tax issue isn’t resolved. I don’t have time to read all the articles they send me or watch all of the videos. Poor poor customer support.
I wish they had a feature for route optimization. As it is I enter the customer into HCP and then I have to copy and paste the address into a different app so I can route my employees efficiently. There are so many things I like, entering preset job costs is easy and makes everything quicker. I love the ability to have the customer pay right on HousecallPro and the money is deposited the second day. My employees love the tip feature that pops up with every sale.
I give it only 4 stars only because of the customer support. I believe and hope that soon they will have route optimization. Other than customer support it’s a great app.

I love it.. i do everything on it.. scheduling, payments (pushes to quickbooks).. the only problem I’ve had is it sometimes didn’t push the payment or invoice to quickbooks but it was my fault for putting certain characters in the line items like / () ; as soon as I learned that, I haven’t had any problems... and their support staff is really great I do absolutely everything on my phone.. I had to log onto the computer a few times to set up certain things... It’s also really great for getting reviews.. you link it to your google business page and Facebook and after the job is invoiced/ paid, they automatically send another email or text if it doesn’t have Their email asking how the service was with a star rating they can just click right there on the 5 stars and be done, or they have the option to write something in it’s super dumb easy quick for the customer to give a review... one other thing you can set up; after the job is done, you can choose how long weeks months days whatever for a postcard to be sent out with whatever you want to say on it. You set it up once and never think about it again.. the whole thing is pretty sweet.

I am a three tech HVAC company in Houston. I started my company a few years ago. I thought I was managing my daily operation the correct way.

I started a trial with HouseCall Pro and after some training from my sales rep and using their training videos I learned how beneficial and simple it is to use HouseCall Pro for my daily operations. The trail opened my imagination to what HouseCall Pro will do for my company. I use HouseCall Pro to communicate paperless with my techs and my customers on a more professional and personal level.

The training videos and support groups HouseCall Pro are among the best in any industry I’ve ever had to get support from.

I like the all in one about HouseCall Pro and how easy it is to add services to my customers invoice, estimates, send the customers on my way notification, customers can pay online, service plans, proposals, good better, best plans and so much more.

I am very excited about adding HouseCall Pro to my small business because I don’t have to deal with all the paperwork out in the field anymore. HouseCall Pro has become the number one tool of my daily operation for myself, my techs, and my customers in just a few short weeks. I am looking forward in taking my business to a new and higher level with HouseCall Pro.

Thank you Shani..

Joe Fuentez
Account Manager

I started up a house cleaning business this year and was looking for a good app to help me manage jobs, invoices, time spent on job and more.

I downloaded quite a few apps and tested out their functionality and if they would work for what I need.

Most of them had parts I liked and some I didn’t, none of the apps were exactly what I was looking for so I kept searching.

I downloaded Housecall and started playing around with it, thought “this looks like it might be a good one!”. After having used this for scheduling, invoicing, tracking time, and many other tasks HousecallPro IS EXACTLY WHAT I WAS LOOKING FOR! It does it all and the interface is super easy to use! I can jump back and forth from jobs to invoices and much much more.

Scheduling sends a text to the customer about current or future jobs and it’s super professional!

Invoices let’s you add lines, upload photos and keeps track of whether it’s been paid or not.

I don’t think I’ll have to use any other app because this one seriously fits my business like a glove!

Thank you for creating such a useful and powerful business tool!

10/10 recommend for house cleaners or new businesses looking for a multipurpose app that does it all and so much more!

Dale S. - Owner of S&H Clean-Scape LLC. in Bozeman, MT.

HousecallPro works great. I’ve used multiple dispatch apps there’s been several that have been worse than this one and one that I would say is better, but definitely not worth the insanely increased cost for it. For small to medium size businesses this is by far the best choice.

The updates are frequent, which I appreciate. There are numerous options for how your app is set up and what controls in permissions are given to technicians.

The only thing I would like to request to be changed would be that when you create multiple options on an estimate that when you save on say option two or three, but it doesn’t revert you back to option one test results in many of our technicians accidentally overriding their option one thinking they’re editing a different option.

I had been very happy with the service for a yr until my billing and invoices stop showing up all together for February. I’ve been bounced around tech support over and over for two weeks with no resolution. It’s sad because again I’d been happy up until this point. Another thing that was very alarming is that all my 500 + invoices I’d done in HousecallPro over a yr need to be manually corrected because I didn’t schedule the client first in HousecallPro . You’d think someone maybe my sales rep would have called or emailed me to indicate that needs to be done so that their system runs correctly maybe at 20 or 40 invoices deep. You would also think that you could just write an invoice with out scheduling someone as I’m an emergency service tech and take calls on the fly.
Again this goes back to customer service. I think I’m going to ditch this and go somewhere else. Hate to do it!

Before starting my own garage door service company, I wanted to find an app that would handle everything so I didn’t have to use 20 different apps to run my business. I looked at about 75% of the products out there and was losing hope. Then, I got a tip from a friend about HouseCall Pro. Their starter version was free to use, so there was no downside to giving it a try. It’s been everything I’d hoped for and more. After about 3 months of using the free version, I’ve upgraded graded twice. Customer info, price list, employee tracking, invoicing with QuickBooks and CC processing. Sure, there have been a few bumps along the way, but small issues that have been fix quickly (usually thuan easy chat feature) by their support team.
Absolutely a great app for the home service professional. I get kudos from a majority of my customers for the info text the system sends to keep them involved and up to date.

I love it! I’m a small one men operation at the moment with some occasional subs but nevertheless it’s very useful. Once you set up your line items and parts list prices, filling out invoices and generating quotes are a breeze. It looks very professional in the customers eyes and it definitely puts you above other companies who aren’t using any type of dispatching software. With Housecall pro I noticed customers are less hesitant to dispute pricing, collecting payment is a breeze and it’s less headache for the technician. Data tracking so far has been great, keeping track of pending invoices, who has paid and who hasn’t is easy to track. The truth is any good dispatching software can help the owner, field and office personal. I’m yet to try them all and I’m yet to master Housecall pro, however onto my third month with Housecall pro I can confidently say “ I don’t need to try any other dispatching software, Housecall pro works for me”.

We are integrated so we can’t change now - HOWEVER half of what I was sold is true. You DO NOT have an account manager. That’s a flat out LIE. The merchant fees are INSANE - upwards of about 7% is taken from every sale - which is ABSURD; and they will you it’s 3.99% and plus this and plus that- it’s 7% bottom line!!! Oh and don’t think your bank will match what you think you’re earning it doesn’t add up - plus it takes days and days to get your money funded- or pay more for instant deposit which has never worked and still fees galore. You have to input EVERY SINGLE service. There’s no offer to set up reoccurring - needs fixing ASAP! Also they will tell you it imports to Quickbooks/ it doesn’t “yet”. I assure you, you’ll get the run around. Here’s my positives- the scheduling is relatively easy, clients like the ability to be invoiced ( some you have to hunt down for days, months) and you can gps to a location easily. I hope sales and actual product development meet in the middle and SOON. For $150 month plus 7% it’s a really expensive calendar!

Being a new business owner on the complete opposite spectrum of the type of plumbing x xx ok’ing from 15 years or commercial new construction plumbing being on a job site and now to the service side of residential my years of experience in learning how to do good quality plumbing work for a reputable company helped a ton with being able to picture what is going on and now being the one who is behind the scenes getting us work and learning how to run a legitimate business, pay taxes, insurance, customers, using a computer that I actually have to put the input into but I will say that hcp has been extremely helpful and I’m still just learning but it’s extremely helpful and easy to understand for me which saves me time and I am just really pleased. I can’t wait until I have the time to learn more about all of the options HousecallPro offers and love the ones I have been using so far and have had excellent customer service as well! Thanks hcp! 10 stars!

Updated/new review. I previously reviewed HousecallPro in a past version and was very critical because I had to pay extra for every little thing other than the very basics. I’m a one-man show so I don’t need all the team oriented stuff, but I order to get the time tracking I would have had to pay $150 more per month… (other things were also add-on costs too).

Since then, over time things have changed and this app has started providing stuff to folks on the basic plan (that only includes one user) and it’s become the only tool I need to run my handyman business.

Customer service has gotten much more customer service’y and eliminated the “revenue driven” customer response strategy and I’ve felt much more valued as a small customer.