Vía-Móvil app not working? crashes or has problems?

Vía-Móvil Status

Last Updated on 2023-02-08 by Metropolitano de Tenerife

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Common Vía-Móvil Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Vía-Móvil app on iOS and Android devices. Solve all Vía-Móvil app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Vía-Móvil iPhone Issues and Solutions

Vía-Móvil iOS app crashes, not working, errors
Vía-Móvil iOS app network issues
Vía-Móvil on iOS has black/white screen

Vía-Móvil Android App Issues and Solutions

Vía-Móvil has errors/crashing/not working
Vía-Móvil server network connectivity issues
Vía-Móvil has black screen

Vía-Móvil iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Vía-Móvil app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Vía-Móvil app crashes or not working on Iphone (iOS):

Close and restart the Vía-Móvil app on iPhone
Update Vía-Móvil app to the Latest Version for iOS
Uninstall and reinstall Vía-Móvil iPhone app
Update your iPhone to the latest iOS version

Fix Vía-Móvil on iPhone unable to connect to server/internet connection issues::

To resolve Vía-Móvil network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Vía-Móvil black/white screen (blank screen) on iPhone:

Follow the Vía-Móvil iOS app troubleshooting guide Here →

Vía-Móvil Android App Issues and Solutions

Fix Vía-Móvil not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Vía-Móvil app issues:

Force Stop the Vía-Móvil App
1. On android, goto "Settings" » click Vía-Móvil app. » click "Force Stop".

Update Vía-Móvil to the latest version on PlayStore

Clear Vía-Móvil App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Vía-Móvil app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Vía-Móvil.

Fix Vía-Móvil unable to contact server/ Vía-Móvil internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Vía-Móvil » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Vía-Móvil » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Vía-Móvil on android.

Solve Vía-Móvil black/white screens issue on Android:

Follow the Vía-Móvil android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Metropolitano de Tenerife, developers of Vía-Móvil.

About this app

The new app to travel in Tenerife's public transport system. You'll need only your iPhone to take bus or tram, faster and easier than traditional ticketing systems.