Gesa Digital Banking Reviews

This transition from Inspirus to GESA has been very disappointing. I loved Inspirus CU, so am going to give this more time, but if the transition is indicative of the general business process, I will be closing accounts. It was impossible to see which transactions posted to my Inspirus account once the conversion took place, which left me not knowing what had posted to my account and what didn’t. Compounded by delays in posting to my new GESA account - since I couldn’t see my Inspirus transactions based on transaction dates, I assumed debits had posted when they hadn’t. Crossing my fingers this gets better ...

The version of the Inspirus app two generations ago was better before it was “upgraded”, and this Gesa app is another huge step towards the worse. As an Inspirus member who was forced into this merger, I can only view activity/statements since the merger, and the same goes for the website and visa credit card. The Inspirus app allowed me to log in with my fingerprint unlike this stupid Gesa app. On this Gesa app I had to try five times to deposit my paycheck due to it claiming the perfectly clear images that were always readily accepted by the Inspirus app weren’t clear enough for this Gesa app...this was a particularly exiting deposit to make since it was my first paycheck after being unemployed for ten months due to covid and other factors, but the junkiness of GesaDigitalBanking lessened the joyous occasion (using the term junky to avoid cuss words which I wish I could use). These faults are only the ones that come to mind but there are others.

I have been a member of Inspirus Credit Union/Washington School Employee’s Credit Union since 1975. Consequently I have been through multiple acquisitions and management changes and I can say without a doubt that the Gesa takeover has been the absolute worst. I have had problems with the bill pay function that were never an issue with Inspirus,the mobile app can never remember my bio identification, when I sign in using my password, Gesa still goes through a five item verification sequence.
I will be closing this account within the next six weeks. I’m very sad to have to do this because I’ve always enjoyed working with Inspirus and it’s predecessors but I can not deal with Gesa’s ineptitude. As I told one of the customer service representatives during one of my many calls ‘When you no longer have trust in the people who control your money, you must make changes.’
Miss you Inspirus.

Our CU merged with Gesa. As all mergers go, there were initial issues to work through, and things go better. For example auto deposits went to the wrong account (had to reconfirm my auto deposit which was a hassle). Notifications for use of debit card was slow, like hours to be sent, but things are more like 15 minutes now. However unacceptable is use of biometric sign-on. Finger and Face ID works the first time, but if I try to use it later, the biometrics don’t work. I have to remove the Gesa app in the background, then biometric sign-on works again. Prior Inspirus didn’t have this issue. Gesa should have the Inspirus IT folks work on the issue. Calls to Gesa results in “sorry we’ve heard about this issue”. The former Inspirus board members should have Gesa fix these issues. The Inspirus app was so much better. The Gesa app is in the dark ages.

I have had the Gesa app for sometime now and for the last few months it’s been crap. Go to log in and have to verification sometimes 3 or 4 times a week. Getting alitte tired of that. Then when I go to log off I have it on facial for log in. I have to hit the log off button and close GesaDigitalBanking at the same time or it starts log on again and messes up the facial log in. When go to log in the next time facial does not work and have to put all the log in stuff again top to bottom. Never have had an app that does this for log off. They need to do some work on that. There should be a time delay or something.

I have had Gesa for 5 years now, I am so happy I left Chase Bank. I have had absolutely no issues with my Gesa accounts which is the main reason for my switch 5 years ago. Their customer service is outstanding and access to the Mobile banking is so easy to use. I can transfer money between accounts in seconds. I cannot say it enough how thankful I am Gesa came to our small town 5 years ago. I will continue banking with them as long as they are here. Thank you!

I want to preface this by saying this is not in anyway indication of my satisfaction with the bank overall, but GesaDigitalBanking specifically is lacking many of the basic features you get with every other bank app. I have accounts with chase, US Bank, Bank of America and Washington federal and they all have the basic rudimentary ability to save my login information and use either fingerprint or face ID to login. Having to go back and search through my logins and passwords every time I want to check my account balance is a huge pain and it is very obvious that we have the technology to solve this and I hope that they do soon!

This is a really good go to App! I basically do most of my banking through GesaDigitalBanking. The thing I hate is it wants to send me a text message or call my phone just about every time I try to login. Or it wants me to fill out all these stupid security questions… I don’t have the time for that! Please? Can you get it so GesaDigitalBanking knows where it is and trusts the phone it’s coming from so I don’t have to get a text message all the time… Other than that… Excellent App.

My bank merged with Gesa. I have had only problems since. I refinanced my mortgage and Gesa held my payoff and tried to charge me a late payment, almost had a late payment reported to the credit bureau and was not helpful in trying to resolve the issue.
Prior to the merger, we were told that our old account numbers would be allowed until we got our new account numbers. I got the new account number and it was the same, yet all of my bills that are on auto payment were declined. My daughter never got her new account number.
The customer (I can’t say service) call center experience is also terrible.
I would rather bank with a company that charges me random fees, hidden in the fine print than to bank with this company.

I must say I very much appreciate the easy transition to Gesa. I was worried about direct deposits and having to go through the process of changing account and routing numbers. I had written twice about it and you responded fairly quickly explaining the process. Also all of your literature about the changeover was appreciated. I only had one glitch where my debit card did not work at Costco. The Gesa Lynnwood manager worked through the issue with me and all is well. Good job!

It’s very difficult to make a direct payment from an outside Gesa bank account. The only option is to submit a credit card payment that takes days, like 7-10 days, to actually post to the credit card.
The best option is to cash deposit at the atm into Gesa savings account then make the payment to Gesa credit card from Gesa savings….
Lol even trying to submit this review is difficult because it keeps saying I need a nickname but all the names I enter are taken. What in the world….

This has been the worst banking experience of my life. For all of my banking life, I have been with Washington school employees credit union, later Inspirus. Since the merger with Gesa it has been a disaster. It is no longer a local credit union. The customer service has been pathetic. They make you feel like you are lucky to be with them. The amount of time I’ve spent on hold has given me a ton of time to look for a credit union that aligns with my values. I value a loyal credit union that supports its members. We are not customers like Gesa treats us. My family has been with WSECU for over 50 years. We will not be here much longer.

Forbes couldn’t be more wrong. This is the worst credit union in Washington

I would like to express how grateful I am for the fact that I can use my debit card and go home and successfully decipher what I have done and if anything needs to be adjusted.I have a horrible memory… But I’m also terrible at keeping track of things. Gesa does this form me!Having an acct. that is available for scrutiny 24/7 Gives this old man peace of mind. I haven’t found it as well in any other institution

I’ve had more problems with this merger then I would have expected. As a banker myself, who has worked on several mergers, this has to have been the most dysfunctional one I’ve seen. I realize that changes have to occur, but maybe the leaders should have picked Inspirus’s system over the one that Gesa uses. GesaDigitalBanking is clunky and not generally user friendly. Remote deposit capture times out or provides a black screen to take a picture of the check. If I wasn’t in support of people who work for the credit union my account would already be closed with the issues I’ve had using this online app.

This merger with Gesa was a disaster. So many problems we needed to call to resolve, and between my mom and I we probably spent around 4 hours on hold over a period of 2 days. Thank god Courtney from the call center was courteous and helpful - she is singlehandedly saving this company. Other than that, the merger was a huge mistake and I’m unimpressed with Gesa so far. Not to mention GesaDigitalBanking is clunky, juvenile, slow and all over the place. The old Inspirus app was streamlined and clean, and this one is a mess. I have to type my login info every single time? Maybe it’s first world problems but no one has the patience for that. Get it together.

It takes 24-36 hours longer than other credit unions and banks I have dealt with for pending transactions to go through the account. It would be nice if pending transactions were through in a maximum of 12 hours.

Other than that GesaDigitalBanking is excellent to use (had to call once for help but I hadn't updated app).

GesaDigitalBanking is pretty good and has continued to improve over the years, but the integration with the credit card is still lacking and Integration with with in-branch services isn’t there.
The remote check deposit imaging still seems more finicky than with other banks. I’d like to be able to order certified checks for quick branch pick up or delivery by mail, as well as a well-known app for person-to-person money transfers.

I was a member of Inspirus CU before the merger and they had a wonderfully functional app!! It was perfect, never gave me an ounce of frustration.
Now, after the merger though, I am constantly annoyed with the lack of functionality of the Gesa app. It refuses to let you pay a line of overdraft credit to 0$, it is constantly buffering and dropping actions, and the only way I’ve found to contact Help is through calling, which is profoundly unhelpful and inaccessible to people hard of hearing or otherwise uncomfortable on the phone.
Also Gesa’s customizable credit and debit card options are so ugly I cannot stand to look at them.

Im constantly asked to verify my account with extraordinary measures like naming all the streets I’ve lived on or bank loan balances from decades ago. GesaDigitalBanking doesn’t use my cell number snd the landline won’t work but i can’t remove it because it doesn’t save. Which means literally every time I want to double check my balance Im trying to recall what my landline was 17 years ago or who held the mortgage of my first house loan. Im overcharged for everything and it took the company 31 days to send me a new debit card when they merged with the bank I had. The phone line is never answered and customer service doesn’t exist. Never go here!!

Currently the Gesa app has a 4.6 star rating which it does not deserve. GesaDigitalBanking is the dated and the bill pay feature is clunky and so hard to use. Every single time I log in, which is usually when I need to quickly transfer some money while standing in the checkout line, GesaDigitalBanking requires me to go through 2 step verification. As a security precaution, we need to verify your identity before you can proceed. This quick process helps us keep your account safe. Sad and frustrating! We are currently looking for a new bank that has a modern app

As a business owner in the service industry, good service is appreciated, but great service stands out. I wanted to give everyone at the Sullivan Branch Kudos for putting personal life aside and always welcoming me with a smile and calling me by name.. I have dealt with most everyone there and they deserve some recognition. Thank you! Kirby Brown

Maybe I just don’t like Gesa very much. They charge me 15% interest on my card and it amounts to $15. But when I give them money and I charge them interest it take me 7 years to turn $100 into 115 just doesn’t make sense.

It's a decent app, but with a frequent need to verify me from the same phone, and not loading/having to click my account multiple times before it opens, it's getting annoying. Not to mention the "update" that triggered my iPhone to tell me my information's been involved in a data leak. Bad app design, but we have nothing better so just take its convenience at face value.

Love using your mobile apps. Have never had a problem.
Also, your Queensgate branch is the friendliest place, while maintaining a professional manner, of any banking facility I have ever been a part of.
My husband and I are privileged to be one of your customers.
Sincerely,
Paulette

If you’re a part if Gesa you should totally get GesaDigitalBanking, it’s really easy to access and if you need to transfer some money between accounts it’s basically instant

I do like that I am able to check my account and transfer funds from one account to another when I need to. The only thing I would like is more transfers being available to perform. I believe 10 transfers a month would work better for every customer.

Gesa app is easy to use and saves me a lot of time driving to the bank. Time and gas=savings!!

I have nothing but problems with GesaDigitalBanking. I have to consistently get phone call from automated service because I get locked out . Can’t get a text because it never works , my account always switches to Spanish, for reasons I don’t know. Have to call every few months to reset pin , don’t know why either. Thought about switching banks because I do most my banking on phone.

GesaDigitalBanking needs a finger print sign in. It takes forever to get into GesaDigitalBanking and you have to log in everytime you open it.

I love my bank SO MUCH!! And I love the easy to navigate easy to access app that they have!! Thank you all the way around GESA!

Great app just wish was like other credit unions which opened by scanning ur app as the others do.

Awesome app! You can easily navigate through it.

Wish the site had a quick sign in or face recognition

So simple and efficient, I love it!!