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I have been a member of Inspirus Credit Union/Washington School Employee’s Credit Union since 1975. Consequently I have been through multiple acquisitions and management changes and I can say without a doubt that the Gesa takeover has been the absolute worst. I have had problems with the bill pay function that were never an issue with Inspirus,the mobile app can never remember my bio identification, when I sign in using my password, Gesa still goes through a five item verification sequence. I will be closing this account within the next six weeks. I’m very sad to have to do this because I’ve always enjoyed working with Inspirus and it’s predecessors but I can not deal with Gesa’s ineptitude. As I told one of the customer service representatives during one of my many calls ‘When you no longer have trust in the people who control your money, you must make changes.’ Miss you Inspirus.

My bank merged with Gesa. I have had only problems since. I refinanced my mortgage and Gesa held my payoff and tried to charge me a late payment, almost had a late payment reported to the credit bureau and was not helpful in trying to resolve the issue. Prior to the merger, we were told that our old account numbers would be allowed until we got our new account numbers. I got the new account number and it was the same, yet all of my bills that are on auto payment were declined. My daughter never got her new account number. The customer (I can’t say service) call center experience is also terrible. I would rather bank with a company that charges me random fees, hidden in the fine print than to bank with this company.

This has been the worst banking experience of my life. For all of my banking life, I have been with Washington school employees credit union, later Inspirus. Since the merger with Gesa it has been a disaster. It is no longer a local credit union. The customer service has been pathetic. They make you feel like you are lucky to be with them. The amount of time I’ve spent on hold has given me a ton of time to look for a credit union that aligns with my values. I value a loyal credit union that supports its members. We are not customers like Gesa treats us. My family has been with WSECU for over 50 years. We will not be here much longer. Forbes couldn’t be more wrong. This is the worst credit union in Washington