Salud Responde app not working? crashes or has problems?

Salud Responde Status

Last Updated on 2023-01-27 by Sistema Sanitario Público de Andalucía

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23 User reports:
App has problems

User reports 23

⚠️ Most reported problems ⚠️

Not working

38.5%

Connection

15.4%

Account

11.5%

Something else

11.5%

problems reported in the last 24 hours

24 hour clock ⏰

3 Reported Issues: 😵🆘🛟🚨📢

Shirley

2024-09-05

I am having a problem with app Salud Responde,when I try to make an appointment it says cannot connect to server.

Nickie

2024-04-04

Can not make doctor’s appointment

Gillian Hilton

2023-09-19

I have been trying to access the app for 3 days with a digital certificate ,but it just says an error has occured and to try later

Showing 1-3 of 3

Have a Problem with Salud Responde? Report Issue

Common Salud Responde Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Salud Responde app on iOS and Android devices. Solve all Salud Responde app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Salud Responde iPhone Issues and Solutions

Salud Responde iOS app crashes, not working, errors
Salud Responde iOS app network issues
Salud Responde on iOS has black/white screen

Salud Responde Android App Issues and Solutions

Salud Responde has errors/crashing/not working
Salud Responde server network connectivity issues
Salud Responde has black screen

Salud Responde iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Salud Responde app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Salud Responde app crashes or not working on Iphone (iOS):

Close and restart the Salud Responde app on iPhone
Update Salud Responde app to the Latest Version for iOS
Uninstall and reinstall Salud Responde iPhone app
Update your iPhone to the latest iOS version

Fix Salud Responde on iPhone unable to connect to server/internet connection issues::

To resolve Salud Responde network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Salud Responde black/white screen (blank screen) on iPhone:

Follow the Salud Responde iOS app troubleshooting guide Here →

Salud Responde Android App Issues and Solutions

Fix Salud Responde not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Salud Responde app issues:

Force Stop the Salud Responde App
1. On android, goto "Settings" » click Salud Responde app. » click "Force Stop".

Update Salud Responde to the latest version on PlayStore

Clear Salud Responde App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Salud Responde app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Salud Responde.

Fix Salud Responde unable to contact server/ Salud Responde internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Salud Responde » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Salud Responde » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Salud Responde on android.

Solve Salud Responde black/white screens issue on Android:

Follow the Salud Responde android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sistema Sanitario Público de Andalucía, developers of Salud Responde.

Verified email

Contact e-Mail: [email protected]

About this app

Esta "app" está dirigida a todos los usuarios que desean tener de una manera fácil el acceso a la solicitud y modificación de citas médicas primarias en el Servicio Andaluz de Salud, y obtener acceso a los contenidos de interés sanitario de los que dispone Salud Responde. Salud Responde es una aplicación indicada para acceder al catálogo de servicios del que dispone Salud Responde. El uso de esta aplicación no sustituye la relación médico-paciente. Para cualquier consulta sobre el funcionamiento de la aplicación puede ponerse en contacto con Salud Responde, en el correo: this app@juntadeandalucia.