StubHub: Event Tickets Reviews

by Aliens👻

I bought watsky/hobo Johnson tickets in 2019 (way before the pandemic) and the date got moved as usual and eventually watsky decided to cancel his concert because he didn’t see a point in the concert if it had to keep getting moved and postponed even longer and he felt bad. So this app sent out an email saying “you could click on this link to get 120% credit sent to your account or you can do nothing for this email and don’t click the link to get your money refunded” naturally I wanted the money back, I have a 4 month old who requires a lot so that would’ve been very helpful. I NEVER got it. I went to the websites help center and it said oh well just click on “request refund” if you didn’t want your credit, on the appropriate credit you have, well that wasn’t an option. I tried multiple times, and I wasn’t going to sit on the phone for 4 hours to wait to be told the same thing over and over. So I @ them on Twitter and FINALLY I got help. Or so I thought. They made me jump through so many hoops, only for them to say “this is stressing us out and we have other people to help” BUT I WASNT HELPED?? WHAT MAKES YOU THINK YOU CAN HELP OTHERS IF YOU CANT HELP ME?? So I kept talking to them, and we ALMOST got somewhere to fix the problem. Then they just stopped talking to me all together.
I will not be using this credit, I DEMAND my money back because I was told I can get it, and I will NEVER use this app again.

by Jenmc025

I had purchased tickets for a hockey game outside of the state we reside in( our state doesn’t have an NHL team) a month prior to the game. In between that time, I was put on a 5 week travel ban by my doctor due to being considered high risk for contracting COVID19, as well the area in which the area is at is now considered a hot bed of infection and are now starting the process of shelter in place lockdown. The NHL has currently suspended all games, and we can no longer travel at this point in time. this app REFUSES to offer a refund, even with me offering to send them my doctors signed statement and statement from the arena that the game that we would have attended will not be happening, as it’s in two days. We have tried three times to speak with customer service as well as a supervisor and were denied any kind of refund or service outside of this app offering to re-list the tickets for us ( umm re-list tickets for a game that isn’t happening and with all public events being closed??) This experience has BY FAR been the worst customer service experience I’ve ever had. My family and I will NEVER be using this app’s services again.

by Melville Thesaurus

I wanted printed tickets for this game. There is a chance I won’t make it to this game and printed tickets would be easier for my father to sell to someone than mobile tickets are. My father is 82 and does not have a this app app.
Only certain seats had tickets available in printed format so I limited my search to only printed tickets (a more limited seat selection). I bought and paid for my PRINTED tickets and then this app didn’t send my father printed tickets, they changed the delivery method to mobile.
If I had known this app was going to require us to receive tickets via mobile app then I would’ve searched for mobile tickets seats as well and might have gotten better seats.
Plus I now get to try to talk to my dad on the phone from a different state and try to help him load the this app app and MAYBE access the tickets. And good luck getting an air-breather on at this app on the phone to discuss this .This is unsatisfactory, this app. You should’ve given me the option of selecting mobile tickets instead of forcing it on me.
OK, my rant is over.

by Cwiz89

I bought tickets for the monster jam of your app and I agreed to buy 3 tickets for my wife, son and I . I had put 3 tickets but it only purchased one. I screenshot the picture showing that i purchased 3 . Check my email and said I only got one ticket? So I called stub hub customer service to see why i only got one ticket. When I got a hold of them they hanged me up. So I called again and they hanged me up again . On the 4th time they finally didn’t hang me up. I started to tell them why are you hanging me up and why do I only have one ticket when I agreed to buy 3 on your app? So I had to purchase the other 2 tickets through the phone .not only that it doesn’t say if kid go in free at a certain age. My son is 1 and 9months and just found out he could go in for free. So I just got frustrated and mad and paid for a ticket i didn’t have to get because you guys lacked the information in how old kids have to be to go in for free. The first and last time Ima purchased anything through you guys. FYI I got the screenshot saying I purchased 3 tickets

by Johnnyspawn

I got a very bad experience. I bought a ticket for me and my friends for this concert. We were so excited. Don't get me wrong we got a good deal and a good buy. It never come to my mind cause it look like legitimate and with their assurance thing. I told my other friends to buy it here cause it was a nice deal. But...... good thing we went there early cause we found out that our ticket was a fraud. It was one of the embarrassing moment in my life. We were escorted to the front desk. They took our ticket. People look at us like a theft. I called their hotline but no answer. I used their 24/7 online chat but after waiting and waiting.. they disconnected me. I was so embarrassed to my friends and to the people that i told them about it. I end up buying the expensive ticket and my friends ticket....
So lesson learned.... be very careful. After complaining since jan 1. I got my refund just right now after two calls and ofcourse another waiting game. One star for the refund. Hopefully this will help you. Dont get fool about their assurance that it is legit... call the office or call the company...

by Jujubeansinmytummy

DONT USE; BUY DIRECT. Wow. $100 for two $10 tickets. I thought this was an app for fans to buy tickets. Boy was I wrong. It’s the night before my wife’s little brothers first home football game for Campbell university and I trusted this app to offer tickets at a decent price. They’re price was $10 more than SeatGeek but I thought “Hey this app has been around I can trust them” Turns out these apps only function is so scalpers don’t have to actually go to the stadium anymore. 12 hours later I print the tickets and see that their price is only $10... AND THEIR ARE SEATS RIGHT NEXT TO OURS STILL AVAILABLE FOR $10 EACH. I’m still on hold waiting for stubhubs customer service that has wait times at a minimum of 1.5 hours. In the end I suppose I should’ve done a bit more research, but I thought stub hub was an app for fans.. in the end it’s a place for people to gouge tickets, even to your small local university games. After Stub hubs fees we paid $100 (5X the ticket value) when we could’ve bought direct for $20.. learned my lesson. Hope this review gives you some direction and saves you some money.

by Cdspin

My wife and I went to a game at Fenway Park. I hadn’t been in over 25 years. We bought tickets advertised as being in the first row of the section. This was perfect as we wanted to see batting practice from the front row. When we got to our seats they were in the third row. I called immediately and spent 40 minutes on the phone. Therefore missing batting practice. I requested that they reseat as I would not have purchased these ticket if I had known they were in the third row. I offered to pay the difference. The customer service person told me they could not reseat me because we had already used the tickets to get in. How would know the tickets weren’t In the front row without going into the stadium? I decided to call the next morning again since I wanted to enjoy the game after missing batting practice. When I called the next morning they told me I should have requested that they reseat. Which I explained that I had requested. After another hour on the phone I finally gave up. They claim to have a guarantee about the seats you purchase but they do not honor it. Shameful!!!!

by Ab2647

I was trying to buy concert tickets from this app. The first time for some reason under my own account my debit wasent able to go through when it has no problems or information wrong. The next day tryed to buy the tickets with my credit card, 4 times putting the cards information and personal information in (each separate time) they denied my credit card. Calling customer service, then to have the employee UNLOCK my card that had no problems to then see if, for the 5th time, purchasing the concert tickets. He apologized for my experience and then said he would transfer me over to the buying department to make sure I was able to get the tickets. My call was then dropped from this app somehow getting transferred. Calling back Customer service again as I tryed to purchase the tickets. I was then finally able to buy the tickets the 6 time entering my information, with no help from the customer service employee. Very disappointed in my experience as I have used Stub Hub before with no problems. Very unprofessional and hassling this whole process was.

by Dugefreesh

This is my first experience with using your app to try and resale tickets that I am stuck with. I am not happy with how your company is taxing me and the buyer for every purchase. Y’all get us at buy and at the sale. That’s called double dipping and frankly it’s just not good business. I have very little faith that by using your app I will resale these tickets I got stuck with. I feel that your sliding scale is in place so your company can sale your tickets first and not give your clients a fair opportunity to sell there’s. I don’t like how your company puts a best deal sliding scale on each ticket being sold directing the potential buyer to avoid a purchase. I can go on and on. I think you need to hire me to come in a re organize this much needed money pit you call a company. I’m on the outside looking in and from what my experience has been and from what I see i can tell you that I will never purchase another ticket from this company again. Oh and one more thing. I don’t come cheap. So be prepared to pay for my Creative ideas when you decide to hire me on to fix this broken machine you call a company.

Thank you
Douglas J Abshire Jr

by Hyamynl619

Unfortunately the tickets I was going to sell got stolen and I contacted ticketnetwork to see what I can do. They told me I can request a Will Call and have the buyer come pick it up. this app doesn’t support Will Call saying they don’t want to give the Buyer a “bad experience with Will Call.” The makes no sense! It certain situations they should make exceptions because this is something beyond my control. Now they’re causing a bad experience for the seller which they took a $45 fee from my sale. If you’re going to take a fee you should accommodate me in some way. I finally got ticketnetwork to resend me different tickets and I sent them via shipping label this app provided. They sent me an email saying my order got canceled due to no delivery and charged me $120! Then 2 days later, I got an email from this app saying the tickets got delivered and that I will get paid. How does that make sense?!? I didn’t get the $120 fee back and no one in customer service can help me. Just terrible. I would never do this again. Btw this is happened before the event so the buyer was fine. Smh

by BPBPBPBPBPBPBP

I am not inclined to write reviews but have been very disappointed with Stub Hub.
The major issue is with updating prices in StubHub . When I type in an updated price it does not update my new price after I save it. It does work when I use the bar to adjust the price but when I want to go above their suggested range the bar selection is not useful. Use a Desktop to manage your prices.
I’d also find it useful to have a countdown to event time- when i have unused tickets it would be helpful to get a notification so I can drop the price more dramatically to get a sale. It is also good to know that when an event’s official start time begins the listing is removed. Is this necessary? Sometimes people will pay to see part of an event.
The final issue is that reposting the same tickets you need to be careful- they will not allow you to do this without a “review process” which takes an unspecified amount of time. This happened when I had 4 tickets listed and wished to give one away, reposted the remaining 3 tickets within 24 hours of game time. Don’t do it.
That being said I like stub hub overall- just beware of its limitations.

by Kyliehniicole

I bought a ticket to a football game that I later on realized I couldn’t go to, so I wanted to sell the ticket. No where on the website did it tell me I couldn’t use a prepaid card to list, so I made that mistake twice and got locked out of my account both times and had to sit on hold with customer service TWICE for an hour. Then, I was trying to put in my credit card info to list the ticket and got locked out AGAIN! So I called again and the lady said it was because I had put my info in wrong (which I didn’t). Now, it won’t even let me put in my credit card and just keeps saying error. I realized that the first time I called customer service they had deactivated my listing so now I have to reactivate it. However, when I try to reactivite it, an error screen keeps popping up. I tried on both my phone and computer, and even cleared the cache. Although customer service has been very nice and understanding, it is ridiculous that I even had to call this many times. And I might even have to call again if I can’t get this ticket activated. Absolute mess.

by Juliahiggins

This is the WORST ticket selling app EVER. I don’t know why it says it has 5 stars because I only saw 1 star reviews. I purchased tickets through the venue of the concert, not stub hub. I was not going to make it to the concert so I listed tickets on this app. It was confusing and not legit AT ALL. I’ve never used StubHub before and it somehow let me list my tickets, not only in the wrong section, but it also did. Or ask for verification. Someone ends up buying the tickets and they’re saying they don’t have them. Customer service calls and was a complete b!tch. I not only am not able to use the tickets, but now I’m being billed for the buyers. That’s $200 GONE. I ended up bawling and having a panic attack over the phone with the girl. Why the fnck would it let me list tickets and tell them i transferred them?! this app should not let people buy or sell tickets so illegitimately. It didn’t ask for any proof that I had the tickets either (even though I did). Literally anyone can list and sell false tickets or false section tickets. The girl had no clue what she was saying or doing either. She kept asking me the same questions.

by Elsenki

I have never had a treatment like this one! I purchased five tickets for soccer game, first of all i had conversations with seller about my tickets to make sure that all information are right ( every things was okay), so two days before the game I tried many times to call them and mail them without any answer, they really wasted my time while trying to reach them, which make me going crazy with mailing, massaging and calling them, finally they answer, after this they told this is normal situation, “you will received your tickets within 24 hours “, the next day i am in the stadium waiting for them to send me anything but nothing been received, so i massaged them with ( the game will start about in 2 hours) they told me ( 100% that your tickets will received before the kick off ),and 10 minutes before the game I texted them the game will start in about 10 minutes and i still not having the tickets they replied me sir we apologize about that we can refund your money before the kick of and you can buy ticket in front of the stadium, i told them okay refund my money they replied me we have requested a refund for you, and i’m still waiting for my money.
That’s really bad from you “this app” to not letting me watch the game and without my money back.

by Anniesue03

I purchased tickets for the San Jose Sharks season opener. I then received an email saying that my tickets were no longer available but that they had even better seats awaiting and that they would be emailed to me. I was checking my email constantly to see if I could have the tickets because I am the type of person that likes to be prepared. The email stated that I should be checking my email and that they could even come the day of the event or “soon”
I saw on their website that if the tickets had not arrived by 10 AM the day of the event to call the helpline. I did and was waiting on hold for over an hour. When I spoke to customer service they said that the tickets have been emailed to me. Which they had not been I’ve been checking my email constantly as well as my junk and my spam boxes… no tickets!
I then was informed that I would receive a refund to my this app wallet and I would be able to access these funds for new tickets within 30 minutes. The event is for this evening and I still do not have my refund in my this app wallet. In fact the email with the refund information says that I will not receive this refund until five business days… so really they just wanted me to fork over more money so that I could buy new tickets.

by HAW2016

I’m very disappointed in this app and how insensitive they are being during this pandemic. They do not care at all about their customers, only their bottom line. I bought tickets for a concert on March 28th in Austin, TX for our wedding anniversary. The concert got rescheduled to May 29th because of the Coronavirus. They are now several reasons I am not able to go. The main reason being because in light of the uncertainty surrounding Coronavirus I am uncomfortable making the trip but also because originally the concert was on a Saturday and we had no problem going down for it but now it’s on a Friday night at 7:30 and we are not able to take off work to go down considering it will take us 6 hours to get there. Regardless of our reasons, this app is not trying to help us at all because “they are not responsible for rescheduled events.” Their only suggestion is to sell our tickets. No one is going to buy tickets for anything right now in light of the circumstances and this app is fully aware of that. They are just trying to take advantage of their customers.

I will never buy from this app again and I highly discourage others from doing so. I don’t suggest supporting corporations that do not care about their clientele. Find somewhere else to buy your tickets that won’t take advantage of you.

And to this app: do better.

by Justin Douce

Alright. So I bought two tickets to a preseason game, cheap, 6 bucks a seat, makes sense because it’s preseason, and because I bought the tickets over a week in advance. There were plenty of tickets and at the same price, at the time. The process takes 7 days or so for the seller to transfer the tickets to me, so it would be September 30th by the time I’ll get the tickets. I call this app October 1st saying I hadn’t received the tickets. They said that StubHub was wrong and that I was actually supposed to get the tickets that night by midnight. Now at that po int, when I called them, it took over 2 hours to get support for the tickets. After they told me it would be completed by midnight, they said not to worry because I will receive replacement tickets for no extra cost. Now, October second, the day of the event, still no tickets. I call as soon as they open (8AM EST) because the game is in 6 hours. I luckily got in fast because I called right as they opened. The woman told me that I will not be receiving the replacement tickets that I was promised the day before, but that I’ll receive a refund… A REFUND? I waited over a week and now it’s the DAY of the event, and the tickets are no cheaper than SIX TIMES the price I paid. Stub hub needs to find a better method, and I got totally screwed by them.

by Yahoomoma

I purchased Blake Shelton tickets for tonight's concert and still haven't gotten my tickets. The sellers received my money and were suppose to download the tickets yesterday. I have called this app for the last two days and now the best they are offering is to stand up or a refund bc the only available seats left cost more than the tickets I paid for. It's not my fault..I wanted the tickets I paid for. They need to charge the seller for the cost of upgrading my tickets. I for one can't stand and my daughter's present is ruined if they don't make this right. We are suppose to leave in an hour and I still don't have tickets and I'm out a few hundreds of dollars. And one soon to be disappointed daughter when she finds out we dont have the tickets. This was a gift for her and also something she's looking forward to after taking her SAT test all morning.
Way to go this app for not caring about your customers who have no control over what available tickets are left a few hours before the event. Guess you rather have empty seats than to make this right.
TicketMaster will be my go to from now on.
This was suppose to be a fun mother/daughter night.

by Cherishrome

When I went to purchase tickets, I was terrified of all the bad reviews so instead of blindly buying them online, I called them and told the automated messenger that I wanted to buy tickets. I was on hold for about 20 minutes and Fred picked up. I explained to him my worries and all the bad reviews and he explained to me how the company works and that he could help me purchase the tickets over the phone instead of online. I purchased them, the order went through. I got the tickets in my email the minute after the order went through. I had no problems getting the tickets and the price they told me was the price that came off of my account. No scams. If you’re worried about getting scammed by this company, but their tickets online!!! They are officially Ticketmaster tickets that I received. Fred was wonderful over the phone.

by Fleur Pouvoir

I got tickets for a concert, sadly my better half told me he couldn’t get out of work that day. So I put the tickets for sell in this app and they sell in 2 days. So It wasn’t a total lost. Thank you so much this app.

Update:

Is a Fraude!! I got the mail that confirm the sell and since the tickets where on pdf the seller get them at the moment of the sell. That said on the mail and on StubHub , I didn’t get the tickes so I kept reviewing StubHub , nothing then I couldn’t get in to my account so I try to contact support and nothing chat would not connect. It say 2-5 days so I wasn’t that worry. After the 5th day try again to get in to my account (after the concert) and I could’t access again so then I got worry. So I try to connect again to the chat and thats when they told me that they do a review before you can use the account and that review wasn’t made so they cancel the sell and my account. I never got any notice for this!! I could try yo sell the tickets else where. And I still got the mail that said “the buyer got the tickets” so apparently the buyer get the tickets, StubHub keep all money and I got left with nothing!! FRAUDE!!!!!!!!!!!!!!

Use StubHub under your own risk!! You can said you where not warn!!

by Dana AS

I was so excited that I could buy a ticket to see Hamilton the next night while visiting Cleveland. When I got to the theater, I was shocked that the show had already started. After the show, I checked and Stub hub had given me the wrong time for the show in at least three different places (email, text, etc. ) Three people next to me arrived late too! Although Stub Hub claims to “guarantee” their tickets “100%”, it was really hard to find a telephone number to call them about this problem. I spent hours on the phone and was offered a lot of apologies and a credit for the fees that I had paid to be used on my next order. After a lot of back and forth and asking to speak to this manager and that manager, they agreed to give me a cash refund for half of the ticket price. I’m not sure if they really did or not. It was so annoying that It took hours of work to get a partial refund. They should have offered it right away or agreed to give me a credit so I could see the part that I missed! I would not use this service again!

by A Dez

Bought some tickets by mistake (my bad there). Of course, no refunds. this app will happily collect $70 in fees on the $200 tickets. So, only recourse is to sell them at a similar price. Relist the tickets at $200, another $15 in fees on each ticket. Enjoy the money, you ridiculous bozos! Thanks for literally nothing! Whoops, just kidding, the tickets can’t be relisted from StubHub or their website either! Guess I’m stuck with em.

The customer service is friendly. They attempted to relist the tickets for me, but also encounter an error with no explanation. Now the issue has to be escalated because *news flash* StubHub isn’t capable of doing half of the things it’s supposed to do. What a grand old time I’m having. Hopefully, pending the actual sale of said tickets, I will only have paid $100 for nothing instead of $270 for nothing. Overall, would not recommend unless you own significant stock in this company.