SeatGeek Reviews

DO NOT BUY TICKETS FROM this app. I bought tickets for an event that was rescheduled for a day earlier due to COVID, it was switched to an outdoor venue. I couldn’t attend the new date, and assumed I would get refunded because I had gotten a credit right away in 2020. Nope, found out I don’t even technically own my tickets yet, and I shouldn’t expect to receive them via email until 24-48 hours before the event. The only way to get my money back is to resell them on their marketplace, which I can’t do until I get them emailed to me… 24-48 hours before the event. Absolutely ridiculous. As soon as my event was rescheduled, I tried contacting customer service, but there is absolutely no phone number to call anywhere. I had to send them an email, then got an auto response that they are receiving a high volume of emails and will respond ASAP. Over a week later, I received ANOTHER auto-response that they are busy. I have yet to be in contact with somebody about what happens if I can’t sell the tickets I haven’t even gotten yet, and the show is in three days. I would never have ordered through them if I knew this was their policy. It’s insane that you can only access your tickets as late as 24 hours before the event, and that the buyer protection and customer service is so poor.

I was supposed to attend the Harry Styles concert tonight in Dallas, TX. My step dad surprised me with tickets the day of. We thought seat geek was a reliable company to buy tickets from and decided to purchase tickets from you guys. It was 2 hours before the concert was supposed to begin and I still hadn’t received my tickets… SeatGeek said they were still confirming my order and “were waiting for the seller to confirm the order This shouldn’t take too long”. After waiting 1.5 hours on hold for customer service the man told me that my tickets had been sold to someone else and that you guys could not help me get new tickets. Because my family chose to trust seat geek we were not able to attend the concert and we are so disappointed and heartbroken that this surprise gift did not work out. If I would have chose ANY other ticket site I could have attended my favorite artist’s concert. But because I mistakenly trusted you guys my family is devastated. I hope this never happens to anyone else and I am just so upset I couldn’t attend the concert. This is very unprofessional and is an issue that should be addressed.

When a concert came around that my daughter wanted to go to, I jumped on buying tickets bc I didn’t want them to sell out. I found just a few seats available, and they were expensive ($150ea) but I figured it was because they were about to sell out. Little did I know, I was buying a promise to get tickets once they were ACTUALLY on sale. Once they were on sale officially, I was able to buy better seats on ticketmaster for $50 each. I couldn’t get my money back from this app (I tried about an hour after buying them and realizing they weren’t “real” tickets yet) so I had to repost them for sale, but now they were worth way less and I got back a fraction of what I spent, and had to wait for almost three months to sell them.

I am giving SeatGeek and website a low rating because they do not make it clear that you are buying tickets that don’t exist yet, and I have to suspect this is on purpose. SeatGeek itself seems decent, but I feel I was conned into buying tickets that weren’t on-sale yet. At minimum, the tickets should say pre-sale. I am not sure how SeatGeek appears to have a four star review when you look at the actual reviews you’ll see almost every single one is one star. Do yourself a favor and use a different ticket service. The ads they run on TV now are cringeworthy.

A month ago I bought tickets for a concert on this app. I wasn’t 100% sold on trusting this app but they claim to have a “Buyer Guarantee” and the seats were better than the ones left on Ticketmaster, so I purchased anyway, which was a huge mistake. After I bought the tickets, this app sent me a confirmation email that I would receive them 2 days before the show. On the day of the show I still didn’t have them. I called customer support and was on hold for over an hour but no one ever picked up. I sent them an email too but all I got was an automated response to call if the issue was urgent - fine with me, but again, no one picked up the phone. I had to buy last-minute tickets through Ticketmaster just so we could still go to the show and not have this whole thing be a total loss. But now I’m trying to get this app to refund me and still can’t get in contact with them. Please don’t use this app, they caused me so much unnecessary stress and now it looks like I’m just out the money I paid for the tickets I never received.

Warning: Do not use this service! In Sept 2021 I purchased tickets to a concert I planned to take my daughter to her first concert. We arrived several hours later and the tickets were never sent. Seat Geek took my money of course. But there is no way to contact them. We stood outside the concert gates for over an hour shivering in the dark as I tried to contact customer service. There is no way except email. Which they do not respond to. I finally used another ticket site, and was able to instantly download tickets.

It is now November, I’ve emailed probably close to 20 times. I still have not received a refund or any help. All I receive is an auto reply stating they are experiencing greater than normal email volume.

This site nearly ruined a special experience I had with my daughter. Thank goodness Stubhub is reliable. But I’m still out my money and absolutely furious for the lack of response from customer service. If you want tickets, do not use this vendor. Stay away and warn your friends. Horrible service!!!!!

Bot tickets to Jonas brothers a couple weeks ago and paid $623 for them. On the night of the concert I pulled up the receipt for the tickets at the gate and was turned away. ( I’ve used seat geek before and I always was able to use SeatGeek ). I tried desperately calling seat geek and nothing but crickets. Because me and my daughter were right there, I ended up buying cheap seats for another $200 to get in. The next day( October 27)I called and waited on the phone for FOUR + hours when a guy named Jesus answered and told me that they had actually emailed me my tickets through Ticketmaster, I showed him a screenshot showing I never received the email nor any notice that they were delivering me my tickets through an outside service such as Ticketmaster. Jesus than told me that they’ll get onto looking into this right away and that they’ll look hard into getting me a refund. Crickets since then. I used these guys 4 times and the other 3 times were good. So, 1 in 4 times you’ll get ripped off. Their call in customer service is practically nonexistent.

Do yourself a favor and don’t download, use, think about using SeatGeek. This company is terrible. They refunded my tickets WITHOUT telling me and day of the game I was ticketless. The refund was just a store credit, I didn’t get the money back to my card (if I did this whole thing wouldn’t have been a problem). When you get refunded with this app they just issue you a store credit, and they think they are being nice by giving you an extra 10% on top of what you paid. However you can only use that store credit in one transaction. Which for our situation we needed to do two (COVID times you can’t by more than 4 tickets at once). I tried reaching out to resolve my issue but it is IMPOSSIBLE to talk to anyone there, you’ll be on hold for hours before you talk to anyone. Finally when I got through I was told that I was getting my money refunded to my card and yet I still haven’t received it. I’ve emailed them multiple times after and they have just been ignoring me. So therefore I will never use this app again and neither will anyone I know.

Hi,
0 stars if possible. Never do I ever write reviews, and here I am wasting more of my time just to call out possibly the worst customer service of all time. If for any instance, you need to get in contact with them. It is basically impossible. They will not offer a refund, even if your ticket doesn’t arrive because that’s “what their policy reads due to them being a third party vendor.” I wasted 15 hours on the phone dealing with 5 different representatives that did absolutely nothing for me. Finally got ahold of someone empathetic enough to stick his neck out to the big guns an stand up for me. NEVER USE this app. There are always different, WAY cheaper outlets! Go to your event and scalp a ticket, it will be way cheaper with no ridiculous middle man fee!! Or simply use stubhub, because this app is absolute garbage. this app is also has a heavy class action lawsuit against them currently for changing their policies during the pandemic. All they care about is money, with zero remorse for their customers/ fans. Thank you for reading. I truly hope this app gets buried in the dirt and is rotting in debt for eternity.

So I bought tickets to an event the day before because my schedule had opened up. I received an order confirmed message, however, this wasn’t the problem. This event was an all day event, and I needed an order number from the original purchase in order to get my ticket from the admissions office. I was never given this, so I was unable to get my ticket, despite over 3 HOURS WAITING OUTSIDE THE VENUE FOR THEM TO FIND IT. You would think I would get my money back considering their buyers guarantee guarantees you get your ticket before the event starts or you get a refund or exchange right? As of right now no, because they “fulfilled” the order (7 hours after I had originally filed the complaint and 1 hour before the event ended so not exactly worth even if I could get in), which I stress again, they did not because they didn’t give me the correct order number to get said ticket, so I never got into the event. If you are going to have a refund guarantee, actually guarantee your refunds when you don’t deliver the product.

I had back to back terrible experiences with this company. First of all, I had purchased tickets to a concert, drove 3 hours to the concert and found out it was canceled. this app never informed me of the cancellation. I did get a refund for this one but I was very angry that they have no system in place to notify you if the event is canceled. Not even 2 weeks later I had tickets to another concert. This time I called the venue to make sure it was still on, just because I had just gone through that experience. Sure enough it had been rescheduled. I asked this app for a refund and was denied because the tickets were still valid for the rescheduled date. I am unable to attend the event on the rescheduled date. But I’m still not getting a refund. Furthermore I’m not able to sell my tickets on this app because they’re mobile tickets and they will only let you sell tickets in pdf form. I don’t really understand that policy, but what it boils down to is I’m responsible for selling them on my own as this app offered literally no help. This is a very shady company. I’m really upset that so many youtubers accept them as sponsors because I will never use them again.

i bought tickets to a concert , quickly realizing that i wasn’t able to go. i asked if refunds were available , and they said it’s a final sale. So, i sold my tickets on SeatGeek . for 1/2 the price i payed. they sold , and i have both my direct deposit AND debit card set up , and its been over 24 hours and i STILL haven’t gotten my $64. i was texted that it was sold and emailed too. i’ve tried to email but when i click “contact services” SeatGeek doesn’t do anything. the “give us feedback” button isn’t doing anything either. my experience was over all really frustrating. i had called them once to find out if i could still use the tickets if they didn’t sell , and the lady on the other end was very helpful and nice. the way i called her was through an option on the tickets i had. now that i have no tickets in my possession it seems i cannot gets a hold of any customer service representative about when i will be receiving my money . it is set up like a direct deposit and i just updated my routing number and account number to make sure that wasn’t the problem and still nothing. i would think that it would be deposited into my account in a matter of hours.

I’ve contacted this company at least 5 times about at least sending me the tickets I’ve already purchased so that I can attempt to sell them and get back even just some of the money I spent on these expensive tickets. I’m not even asking for a refund. I’m asking for the tickets that I PAID for. They refuse to send me the tickets claiming that their hands are tied until the concert nears and the seller chooses to send the tickets. So my money is essentially being held hostage and I get nothing in return. They’ve been no help even after I have asked, practically begged respectfully for the tickets so that I could sell them. I worked and saved long and hard for the tickets as a special birthday surprise for my husband but then COVID hit and they rescheduled and kept rescheduling the concert, understandably so. This company did not care that I now needed the almost $700 I paid due to the economy and the way it has affected my family. They only care about making money and don’t care for people struggling. Use literally any other app if you value what you’ve worked hard for to purchase because they will not help you if you are in need.

I purchased some tickets for a Dodgers game. After the transaction was completed, I was notified that they where for the Vaccinated section. This was NEVER stated at any point on the initial listing. I could not use them since some members of my party where not fully vaccinated yet. Then when I tried to resell, SeatGeek would not allow me to claim them…so now I was stuck with useless tickets I purchased under false pretenses. I had to buy a whole new additional set of tickets to go see the game.
I called them hoping they could reimburse me for the false bill of sale but instead I was meet with the absolute worst treatment from their customer service department. I spent hours waiting on the call line, lots of promises and then no return calls or follow up emails. I even provided screen caps as examples of their apps failure, but it fell on deaf ears. Eventually I got to a “supervisor” who was also un helpful and incredibly dismissive. They essentially told me I was lying. I found the whole experience to be incredibly unprofessional and infuriating. To sum it up they don’t notify you about COVID protocols, SeatGeek is trash and the customer service is absolute garbage. Do yourself a favor use Stubhub!

I’ve bought tickets from seat geek before and I loved it but after recommending it to a familh friend to buy concert tickets for Christmas for me my boyfriend.
Since the original tickets sold old. She ordered them before Christmas and the order was confirmed. They said the tickets will be available through the axs app 3 weeks before the concert. She spent $600 dollars and the tickets weren’t sent at all we contacted this app customer service and they told us they “seller”will send the tickets 4 days before the concert . After the four days nothing showed up! We contacted them 24 hours before the concert and told them where are our tickets and they said they will notify the seller to send them before the event. My friend then receives an email from seat geek stating that our event was cancelled and the tickets had been voided! Even though the event was still being put on& and this app was still selling available tickets for the snow even though They told us there was nothing they could do since the event was cancelled even though it wasn’t. I had to pay out of my pocket on a different site just to get tickets before the concert. Seat geek terrible. Never buy them from unless you want to be scammed !!

I’ve had the run-round from this app going on for about a year now. Originally bought tickets to see Motley Crue and bought tickets for all my friends through SeatGeek . Show got cancelled and this app gave me a credit back. Couldn’t do a refund. This was frustrating at first, but there was still another show we were interested in seeing. I went to buy the tickets through the email saying my credit had been applied and as long as I was using the same email address the credit would be applied. The credit was never applied. I called customer service and spoke to a manager who informed me there was nothing they could do, except buy tickets to another event and try to sell them. Terrible customer service. Anyways, finally get around to another show I want to see, Falling in Reverse, bought as many tickets as I could fit in my credit because of you don’t spend as much as they credit you back, the rest goes to this app. I had $550 so I bought 7 tickets. I just looked at how much 7 tickets would cost me on Ticketmaster after taxes and fees it comes out to $370 for the EXACT SAME TICKETS. GO TO TICKETMASTER!!! I’m done with this app after this transaction. Terrible customer service and unexplainable fees. Don’t waste your money.

My mom bought hockey tickets as a surprise birthday gift for my dad so he and I could go to a hockey game. The game ended up getting cancelled due to the coronavirus ): but this app sent an email saying the refunds would be distributed in about 2 weeks of when the season was cancelled...

A few weeks later, I get an email saying we get a “credit” refund that only lasts for 12 months. If I would like to change this refund method I have SEVEN DAYS to contact customer service. I have contacted costumer service in every possible way. They don’t have a phone number, they have taken down their live chat, I have emailed, sent direct messages on social media, yet I still have not received a reply.. the worst costumer service I have ever seen. I don’t know how you can run a business this poorly.

I had never heard of this company before my mom bought our hockey tickets and I would have NEVER used it, if I was purchasing the tickets myself/knew she was buying tickets. I definitely never will now. I just hope I will be able to get their money back in time.. only 2 more days left until my 7 day period is over ):

I’ve used app a number of times and it’s worked well and deals can be had. But last night trying to get last minute tix for yankee game, I made purchase on app, my credit card was immediately charged but there were no tickets. I eventually received an email saying tickets were no longer available. It took 10 minutes. I tried again for a different pair and the same thing happened. This time it was 15 minutes. I stood outside the stadium for about a half hour waiting. Couldn’t cancel order and my card was charged twice (I’m sure the charges will be reversed). The concern is the waiting. Paying over $30 PER ticket for fees should provide better, timely service. The way this went down makes me wonder if the seller tries to repost tickets at higher prices for high-demand games? Either way, I’ll use app again but this was disappointing.

Prices are better than other apps but I’ve had two major issues.
Last summer I bought 3 concert tickets in one day. For some reason, one of them gave me a problem. When I got to my first concert, I couldn’t find the email with the barcode attached. I spent 45 minutes at the box office while the show was going on before someone behind the counter finally found a way to text me the barcode so I could be allowed in. By then I had missed almost the entire opening band.
For another show, I decided to prepay for parking on SeatGeek . When I did, I was not notified that payment was received or confirmed and so ended up paying twice. I called customer service twice because the first time the phone rang for half an hour and I had to give up. The next time I called it it took 50 minutes before a live person got to me. It then took another 45 minutes before the issue was resolved and she send me a link to refund the money.
I’d say SeatGeek is not as user friendly as I would like. I’m sure they’re understaffed because of the pandemic.

I’ve used this app 4 times now and the first three purchases I had zero issues. This past time I bought tickets for an NBA game and when I got to the entry gate they scanned my tickets and it kept saying “Not Found” (totally embarrassing and nerve wracking b/c I thought I got scammed). I had to call Seat Geek and talk to the help desk. After about 20 minutes or so we were finally able to get into the game (only 5 minutes left in the 1st qtr 🙄). Although my issue was ultimately resolved this was certainly disheartening to say the least, as it was mine and my son’s first ever NBA game and we ended up being late b/c of it.
I will say that one thing I really like about this app is that they can show you the prices with the fees so you know exactly what you’re paying before you go through the checkout process.
I’m hoping this was a one-off with SeatGeek and not a repeat thing.

Thank you this app for being so easy to use. I was trying to purchase tickets for a concert on Ticketmaster and I kept getting an error when I tried to pay. After 2 hours of calls to my bank, lost seats and overall frustration I decided to try this app to get the tickets. Not only were their prices better, you don’t need to buy worthless insurance if you can’t go to the show. this app let’s you return your ticket up to 72 hours before showtime for free! Anyway, after approximately 4 minutes i had the exact seats I wanted and all is right in the world. Ticketmaster is an archaic service that should be shutdown for their ridiculously unfair business practices and virtual monopoly on the event ticket market.

When I tried to pay for my Yankee tickets, SeatGeek froze up at 3 attempts. After the third time SeatGeek froze, I got out of SeatGeek and purchased tickets to the same game on Gametime. No problems with Gametime, the order went through seamlessly. While I was checking my emails later that day, I found an email from Seat Geek that my order was confirmed. The order that froze SeatGeek . I immediately contacted Seat Geek customer service and they said they can not refund orders and their was nothing they can do. They said I can resell the tickets. Hope they sell and I have to go through that inconvenience. Once I resell the tickets I’m going to delete the Seat Geek app, never use them again and advise all my friends to do the same. Gametime is much user friendly and have same or better prices. No issues with them.

We purchased GA tickets to a concert in Chicago at the Aragon. We were meeting friends there. About 6 weeks before the concert, my friend called and said that her ticket agent called to let her know that the venue changed to the United Center and they issued her new tickets with seat assignments. I promptly called this app. THE AGENT DID NOT KNOW THAT THE VENUE HAD CHANGED. HE ASSURED ME THAT IT HAD NOT CHANGED! then, he called me back a day later to say the venue changed and they would contact the seller to see if they would issue new tickets or refund my money. I said we had been looking forward to the concert as we purchased the tickets several months prior so we hoped we wouldn’t lose the tickets. A few days later, he called and said the seller would just reimburse me.

I WAS VERY DISAPPOINTED! And it looks like this app would have never called to inform us!

Buyer beware- this is a bunch of scammers! My daughter purchased tickets in January to a show tomorrow night. She was just notified tonight 24 hrs prior to the concert that their tickets “are unavailable and she will be refunded 120%” however, the ticket cost has more than doubled now! We suggested they make the situation right by purchasing the tickets through Ticketmaster and sending them at once, that they should eat the difference in cost! They refused! Here we are less than 24 hrs before a concert and no tickets, tickets bought in January no longer available? No notifications at all between Jan and now were sent. I also know from other reviews here we aren’t alone, so show of hands who’s not going to FLORIDA GEORGIA LINE MANSFIELD MA tonight? WHO ALSO HAS NOT GOTTEN A REFUND????? 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬. It’s all a SCAM!

this past friday, me and my friend went to a khalid concert in orlando and we bought the tickets all the way back in april. we had the QR codes on our phones for general admission tickets and seat geek said we could use these codes for admission. we get there an hour before the show and we get to the entrance and neither of our tickets worked so they said we had to call seat geek to see what was going on. I call and the guy on the line says that our tickets were sold to multiple people so ours were INVALID. he told me to go to the box office saying they could fix it so we walk over and they say that they can’t do anything about it except call seat geek again for new tickets. I literally started crying because we paid so much money and I thought we couldn’t get in. i call seat geek again and was on hold for 10 min (with the concert already about to start) until they finally answered back. Luckily we did get new tickets but we had to wait around for an hour after the whole process and barely made it to the show and we ended up way further back from the stage than we would have if we had no issues in the first place. the concert was amazing but that was the worst ticket experience i’ve ever had and i’m NEVER using seat geek again. SAVE YOURSELF THE TROUBLE AND USE TICKETMASTER OR ANYTHING ELSE (also i found out 2 other groups used seat geek and their tickets didn’t work either)

I highly encourage you to look elsewhere if you are looking to purchase tickets in advance. I purchased tickets nearly six weeks prior to a show and received an email stating the tickets would be delivered at least 24 hours prior to the show. I reached out to Support the day before the show to inquire the whereabouts of the tickets. Support finally sent me the tickets the hours before the show. Great. I’ve got my tickets; however, the reason why I will not use SeatGeek in the future is because the tickets sent to me were purchased by the re-seller the day of the show. Therefore, when I placed the order six weeks ago the tickets did not even exist. It seems that there is no proper vetting process for re-sellers - I wouldn’t risk it.

It’s an alright app nothing spectacular about it. Bought tickets to the Conor McGregor Vs. Khabib fight back in August. Didn’t receive my ticket until the day before the fight(October). It’s nerve wrecking when you pay so much and no one can give you an update on your ticket. Also they make it harder than it needs to be one of their sellers called me and asked if I wanted to upgrade for $50 more. I kindly declined and said I’m happy with my ticket and he got frustrated with me hung up and called me back to say he sent the ticket. Other than that big roller coaster you go through they did offer the best value.

I’ve been using this app for a few years now, and it has been a transformative experience. Maybe it seems to be an over exaggeration but I can get tickets for the Giants whenever I want. No hassle, no confusing tickets site, and for a reasonable deal a lot of the time. Depending on demand I can get a pair of tickets, club level, for 20-40 bucks a piece, or more or less depending how close the field I like or demand for the game. It’s all up to me and all available through SeatGeek . Tickets come to my phone directly or sometimes I have to print them out. this app is reliable every time. I’ve used other apps and I keep coming back to this app.

I bought tickets from this app for the first time and I regretted it. I should’ve just bought them on ticketmaster. I ended up buying my ticket and all they could tell me was the section and row. The seat number wasn’t given til 2 days before the concert. I then realized that I should’ve bought my tickets from ticketmaster. You have a better chance of getting better seats without using SeatGeek. this app is only good if you’re buying last minute tickets. If not even Ticketmaster is better because days before the concert a lot of resales tickets pop out that are affordable.

Seat Geek is my go to app. Their website is easy to navigate and understand. They also make it easy to tell if tickets are a good deal. I do not know how they do it but they are consistently the best priced tickets. The ease of use is particularly helpful when going to new out of state concerts, as I have a better understanding of seat position and value in unfamiliar places. I use an iphone and for whatever reason other ticket sales apps/websites are very confusing on an iphone...esp ticket-masters . The only thing i do not like are the high fee’s, but you get that from the others as well.

I love SeatGeek!! Not only do they show you the best deals but they also make your search super easy with helpful filters to find the seats you want. There’s also a filter to show the ticket prices including seller fees so you know exactly how much you’re paying. Once you purchase tickets they show up within minutes on your phone where you can add them to your Apple wallet and calendar. They even include directions to the ballpark and tell you what the weather will be like. I definitely prefer this app over Stubhub.