Contact PayPal Prepaid Support

by Parker Clarkson

The app would be awesome but is by far the lease developed app I’ve used in the last decade. When logging into your account it seems like it redirects you to PayPal’s website, not only does this seem like a very insecure way or setting up the app but it also forces you to enter all of your information every time you need to check your balance, because of this redirection the app also takes forever to load. This app would be 90% better if it was updated to include Face ID or at the very minimum remember my email. If your thinking or PayPal prepaid. This alone would lead me to a different choice of card. The fact that this card is not integrated into the PayPal platform in the same way as the PayPal cash card is a huge let down. I’ve also seen a similar comment from over 3 years ago. Don’t be fooled. NETSPEND has no intention of updating this or fixing it in any way. I’ll be clear though. PayPal is great. NETSPEND is a joke, wish PayPal didn’t skimp and hired some app developers that care about user experience.

by Yu China

This is literally the worst app and service I’ve ever used. 1 star is not enough to express how frustrated I am with it. Simply put, I have got a Paypal Prepaid Master card but I just cannot make it useable no matter how I try. Trying to activate the card online or in the app will just hang there forever, showing the rolling loading sign. I finally managed to activate the card by calling customer service (which is super tedious process as well), and now I’m stuck again at Register for Online Account Access, which is necessary for transferring from my Paypal account to this card. It just hangs there forever. Calling the customer service just keeps me on hold forever as well. How brilliant app design and service this whole thing is! Never going to use it ever again, and this makes me just want to just quit using Paypal all together because if a company can make such garbage app and service, the company is probably not trustworthy.

by Javier000222333

I use this card to pay child support. I made a payment for $600 using this card. They put ahold on the card for $600 dollars and it’s pending. Child support fever made that charged and cancelled the hold. I had to pay child support again $600 dollars Thant came out of my account. I tell PayPal that I have a double charge on my account they say yea we see it. I tell them to where’s my money and the say well even though we took the money out of your account it’s pending so your good. But I can’t use that money it was subtracted from my account and the only way I can get that money back is to get the comapany that never got that money because they only requested a hold and they never got the money to rite them a letter and the company said no PayPal never gave us the money. Is pending in my transaction but PayPal refuses to cancel the pending transaction when is my money and my account so if the transaction is pending where is my money