Contact Platinum smiONE Visa Prepaid Support

If I could give zero stars I would! This app continuously logs you out after setting up biometric login, and then tells you your password is incorrect when try to manually enter it. For example, I ended up having to change my password AGAIN today. I saved the password, AGAIN, and setup face recognition sign in, AGAIN. I logged in and checked my balance with zero issue after changing the password. I got a notification of a withdrawal just an hour or so later so I go in to check it and as usual, AGAIN, it has changed the auto sign in and now asking for my password again. Fine, no problem, I just changed the password to the exact same password I use for everything, so I enter it and no shock at all “invalid password”!! I’ll be removing all direct deposits from this card and will never use this app again. Absolutely horrific. Not one single other app on my phone has this issue except for THIS ONE, and I’ve deleted and reinstalled it 3 times and still the same problem. It does this on my husbands phone as well leaving us constantly having to go in and “forgot my password” just to login. I also save the passwords in my notes so I can confirm it’s correct as well, so I know it’s the app. Such a waste of time!!

I mean I literally have had this card for months now for “child support” and I always wonder why it seems as though one minute my balance is one thing but the moment I make a purchase I’m lower than I should be, so I finally check the app because the money is for my son but I noticed .50 here 1.75 there and it may not be much but ITS MY MONEY so why am I being charged to USE MY MONEY??? I mean the atm is already charging a fee and “SmiONE” is charging an additional fee heck no as of today I will be using my CHIME account they don’t “fee me” for MY MONEY especially considering I’m a struggling single parent who needs every dime at this point especially after COVID

The fact that the state would issue child support beneficiaries a card full of nothing but scam fees is nothing less than disgusting. The app shows everything clearly with the exception of how I am missing $100 of the $400 in money that has been loaded. I'm calling to have this card canceled immediately thru the child support agency and having paper checks sent. They cannot force this fraudulent card on people already struggling. The old card was perfectly fine. This is just a way to line the pockets of people I don't know with money intended for my children. This is criminal in my opinion. Do yourself a favor and cancel this card as soon as you possibly can.