Contact KW Support

I’ve been using this app for about 3 months and it has shown me many homes in my area. My problem is that sometimes, no matter my connection, the app won’t show photos of the listings. No matter how long I wait or how many times I check my connection, I cannot see any photos. I end up going to other realtor sites to look up the address of homes that have interesting descriptions so that I can see photos of it. Other times I’ll get locked into the listing page, unable to return to the map with other listings. Here I have to close out the app and restart it. I’m getting really annoyed because what could take a few minutes each day to check current listings takes significantly longer as I navigate through the bugs on the app.

The KW agent I had was amazing and took great care of us but, for the app...it definitely needs some refining. For instance, it’s super laggy and defaults to Canada now where it did not before. If I type in a city in the quick search bar, I should be able to transition into the advanced search menu rather than completely starting over my search. In advanced search when I’m refining my search, if you start changing search parameters it will clear the city you were setting up the search for. I think the app gives a ton of great listing but, it can be really frustrating to use when I know it could be so much better.

Since last update the metrics for buying a property, percent down, interest rate etc have stopped working. I updated my phone, restarted my my phone and have closed out and reopened the app and none of these options allow you to change them as you could have previously. This was an important feature for me. The description of the most recent update indicates it fixed bugs. I had not noticed any bugs until the most recent update and now I can no longer use this app like I used to and have reported to going other places foe my home buying info. I have the most recent version of the iPhone SE.