Contact Depop Buy Sell Clothing Support

by Deflopp

I find it hilarious that some of these 5 star reviews are actually negative reviews. As a first time seller on this stupid app, i received my first message from a SCAMMER. that should automatically tell you something right there. Save yourself the trouble and don’t use this junk. It’s basically eBay/Craigslist with lipstick. They charge you up the behind for selling your stuff, it feels like you’re getting robbed. They say it’s for “running the app” like okay, I don’t see Poshmark doing this. In fact, just GO TO POSHMARK. or any other honest app other than Depop. It’s basically like the worst of social media, everyone needs to tag other brands for “exposure” and get in their “explore” page. Please. I just wanna sell my clothes, alright? They also deleted my listings WITHOUT ANY WARNING. Their warning was AFTER they deleted my listings. The fix could’ve just been sending me a message first, and then I can take down the one photo you have a problem with. I’m not taking the time to redo my listings bc of your deplorable service. I’m taking the time to write this review to warn others about the disgusting service you have, Depop and whoever Luis is from “customer service.” Zero stars if I could.

To the “developer”: Please save the automated response that tries to vilify me. The photo you had a problem with was a product shot from the original store. So if that’s “unsafe,” then maybe you shouldn’t be on the internet.

by Purple Panda Turtle

I had been selling and buying with depop for over 3 and a half years with no problems whatsoever. Recently, they decided to "upgrade" their guidelines to keep the community "safe." They removed several of my dresses and tops and said that they fell under the prohibited and restricted items, without telling me why. I had not even noticed that they were bombarding my email with "Your item has been removed" notifications, because I don't check my email every day, and within two days they suspended my account even though they themselves had already taken down my items. It was rediculous. So then I kindly emailed them asking why this happened and whether or not I'd be getting my account back with the rest of my items which I have poured hours into posting. They responded with "As you have failed to comply with our Terms of Service as well as have failed to respect our Community Guidelinesand List of Prohibited and Restricted Items we feel that allowing you to remain active poses too much threat to the Depop Community.

As we had mentioned in our account closure email, phishing/ spamming is not acceptable in our community, and is strictly against our rules." They also said this decision is unappealable.

This is completely absurd and I'm so disappointed I ever did business with a company that handles matters this way. I will not be having anything to do with them in the future.

by Natzzzm

I’ve been on depop for 6 years so I’ve seen a ton of things go down. A lot of rude people on this app. It’s caused me so much anxiety since depop doesn’t seem to care about situational issues. Customer service has been nothing but blunt to me and always walk around my questions. my account recently got hacked and it’s been 2 and half weeks and I STILL CANT GET IN. I’ve emailed them countless times and they keep saying they email me a password reset that I never receive... I’m beyond frustrated as someone did not use PayPal to pay and I can’t ship their order, or contact them. Customer service is awful... I’m surprised they don’t have a phone number to call so things can move along quicker... yet I see them posting on all these social media accounts. Yeah after 6 years I’ve had enough this app is just a joke now. When you search anything you get all these scams that pop up or people trying to drop ship from China. They use to have a worldwide button where you could only search worldwide and took it away, which is super inconvenient as some brands aren’t worldwide so I have to scroll for 5 minutes straight just to get to the worldwide section...which imo is going backwards?! I have no idea who runs this app but they are beyond stuck up if they don’t care to better their customer service....Please DO BETTER.