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by Idk I'm Just Mad

I shipped my product out to the buyer initially after they paid. Found out the money was put on hold through Paypal, so I waited patiently until the item was confirmed delivered to receive the money. A week had passed by, no money. I called Paypal around 4 times by this time and they told me I needed to message the buyer to confirm our transaction in order to receive my money. Sent the buyer a friendly message asking if she could kindly just confirm the transaction and even sent a step by step on how to do so. She ignored my message and went straight to giving me 2 stars because she failed to read the description of the item. At this point I’d messaged her 3 times or so and I’d gotten no cooperation or reply. I finally decided to email Grailed hoping they’d be able to at least contact the buyer and tell her I hadn’t fully received my money yet, but all they told me was that I needed to settle it with the buyer. How tf can I when she won’t respond?? I send an email back expressing how I literally can’t, and all they say is to call Paypal. Now keep in mind, I’ve gone back and forth between Paypal and Grailed CS and it’s been around 2-3 weeks. Finally Paypal manually releases the money into my account, and they tell me that this never happens and is probably because of the buyer/Grailed. Worst first selling experience ever!

by Htownalexander713

I sold a StockX verified FOG essentials t shirt with tags bags and stockX receipt. I sold the item snd shipped it and then the buyer chose to not let Grailed know thrush did receive the item so I couldn’t get my money until he actually confirmed he received the item even though I had proof that the item was delivered and signed for. I contacted Grailed and they pointed the finger at PayPal. I contacted PayPal and they pointed the finger back at Grailed. Lol so long story short PayPal first off is the worst and can’t believe ALL these apps and streetwear/high end sneaker stores and apps use them. Because the customer service is awful. Sadly Grailed is even worse. They didn’t do anything until 6 months later when I got my invoice for the year. And they then realized that I sent a $100 shirt and he got his shirt, Grailed got there $25 cut. But I was the only one who didn’t get paid. The buyer played the loop whole in the system, and basically got to wear a shirt for 6 months before even paying a dollar for it. Grailed is terrible I can’t believed people actually leave good reviews and believe that there clothes are authenticated when they only go off the pictures that the seller post. They have no professionals that authenticate any yeezys jordans designer clothes or designer shoes. Grailed is a complete joke.

by Nate Gilgeous

I’ve been on Grailed for 5 years now. I’ve heard stories of people getting sold fakes but i never believed it because Grailed “authenticates” all items before listing. I Bought a pair of “Undercover Jun Takahashi” combat boots from a popular user +75 sales 4.5/5 Star rating seller. upon receiving them i realized they didn’t fit so i tried to relist them, in the app there is an option to repost any listing you bought, i relisted them under the same name and brand assuming they were legit. After having my listing taken down over 7 times i became suspicious of the boots authenticity so i took them for verification, within hours they were confirmed fake by experts AND grailed authenticators. I opened a paypal dispute and then asked the seller if they could refund me, they repeatedly offered me a partial refund (they didn’t want to pay to ship them back). Grailed did nothing to help the situation, all they did was refer me to paypal, who sided with the seller. Now im stuck with a pair of fake boots.
I don't know what to even do at this point, grailed is unresponsive, usually sending replies around 4am EST and they only do email communication. They have known the seller sold me fakes for over a month and they are still allowing them to continue selling on the platform.