Contact buybuy BABY Support

by Sunshine8585

Buy Buy Baby as a store is terrible— terrible customer service. It is difficult to get a hold of a representative and when you do, they usually don’t have answers and seem bothered. The store has a big selection, but little stock. It’s SO frustrating when you register on a Sunday, and then 2 days later half your chosen items aren’t available anymore.

As far as the app goes… very confusing wording on items. Some say “unavailable” while others say “out of stock”. This is confusing because there is nowhere that explains their meaning of “unavailable”. Is it a synonym for “out of stock”? Is it no longer available ever? Who knows? The “notify me when it’s available” option doesn’t work. They don’t notify you. You need to keep checking for when things come back.

Some items come up as out of stock/unavailable BUT it you select the item, you’ll see it IS available online, but not in store. (Or the other way around). SO annoying!

My baby registry is from Buy Buy Baby…. I noticed that some gifts purchased “anonymously still come up with the gift giver ‘s email address. 🤣🙈 Also, gifts I KNOW were purchased and are on my “thank you” list are coming up as still needed. In 2021 there’s really no excuse for having such an outdated, faulty registry app. I would not recommend anyone do their registry through Buy Buy Baby.

by Abcdefghij1234567790

When placing a registry order through the app, an error message came up. So, I went back to the registry to place my item in the cart and purchase. When I checked my email about 30 mins later I noticed two order confirmations. I immediately called customer service and they said they could not do anything about it as the order went to the warehouse. As per their request, I contacted them once I received the shipping notice to have it re-routes to the warehouse. This did not happen and the gift arrived 2x and I was charged 2x. I cannot ask the recipient to return the gift as she is about to give birth and I don’t want to inconvenience her. Customer service was extremely unhelpful. Do not purchase through the app.

by Michayla18

I just downloaded to create a registry, but after creating an account, you literally cannot sign into the registry. I tried logging out of my account on the app, and now I can’t sign in at all. After entering the correct password, the “Sign In” button stays completely greyed out and does nothing when you click it.

Edit: oof, after reading the most recent reviews, it is clear that the high reviews are from years ago and that the app is now basically useless, along with the mobile website. My complaint above is not a random, unusual glitch. I think I will move into a more reliable store. Being mobile-friendly is non-optional for large retailers these days.