Contact Paylocity Support

by Ictgrit

* added this 6/12 - apparently this company does not read the reviews because they have no way to submit technical bug problems in their app. It’s still has problems on iOS when trying to submit to clock in as they submit is grayed out but it’s actually a valid button if you want to call it that. Several of us are all experiencing the same problems the last few days when you try to look at the schedule it will show nothing, or it will take you to a month prior and you have to scroll until today, or it will show your today’s only and nothing else for the week or it will show you no one else that’s working at the same time. Having to close and open and refresh over and over to try to get any data is truly frustrating. What’s even worse is the fact that there is absolutely no way to submit anything to this company when their app isn’t working correctly.

I even went to APP support but it just takes you to the companies homepage and if you go to contact they won’t discuss issues with their software with users of it. So here I am leaving a review about a bug because they don’t give you any other way to do it. After the last update when you go to punch in or clock in or out or any status the submit option stays grayed out but ho ho ho! it’s actually valid you just have to click on it anyways. Normally the submit option in the upper right corner stays grayed out until the GPS has located you. Have a nice day.

by Shane's House

I downgraded my rating since the developers are complacent and haven’t changed anything in five years. Paylocity is likely bilking America’s working class millions of lost minutes due to superfluous security questions and offline issues preventing instant login. The solution would be a timeclock-only desktop app for Mac and Windows, which could stay open all day without access to personal info. I used to keep the website open on my computer so I could easily clock in or out, because logging in each time is such a multi-step hassle. It times-out for security reasons, so this doesn't always work. Leaving the page open is a risk because if you're away anyone can then browse and see things like your pay rate and other personal information. For whatever reason, my employer has chosen to disable the timeclock feature on the mobile app, thus defeating the only useful feature of the app. This option shouldn't be available to employers. Paylocity needs to make improvements before another provider beats them at their own game. Again, a desktop app that's timeclock-only would solve a lot of problems. The manual punch is also ill-conceived. If you forget to clock in, or a bug prevents it, you have to punch whatever time it is and type a note with the correct time so your manager can be inconvenienced with fixing it. Would make more sense to honor the employee's entered time and flag the actual time as a missed punch.

by MartyByrde207

Not sure if it’s the new iOS or just my almost 2 year old phone but I’ve never had a problem punching into and out of my shifts with with this app until around September of this year when it would require me to fully sign in EVERY TIME I OPEN THE APP. Not only does it take me around 2-3 minutes to sign in each time but it literally asks if I want to stay signed in for up to 3 months… and then does the same exact thing the very next time I open the app. I’ve updated, deleted/redownloaded, changed all my app settings and nothing seems to work. I’ve even contacted Paylocity multiple times about this matter and get the same beat-around the bush response so for now I just use the Paylocity browser on my work computer. Wish they would fix whatever bug/issues I’m having with this app!!!