Contact OneTouch Reveal Support

by HiMMS Attendee

With so many glucose apps out there I hoped this would be better, since it has the advantage of syncing with the glucose meter. To seriously care for your diabetes, you have to track more than just glucose, such as exercise, food intake, sleep, meds, etc. Tracking more than just glucose is a stretch with this app as it appears you must rely heavily on the “comment” field to track most things. Definitely not well thought out. They probably didn’t even have a diabetic on the team who developed the app. The app is also locked down with a mandatory password. Password protection should be configurable as with any other app. The Pswd an inconvenience, even with the biometrics it’s a hassle if your hands are diabetic dry so the reader can’t recognize your finger print. Yes, the data is health related, so let me decide if I want it secured. The glucose meter and app don’t sync in the background either. You have to open the app every time you take a reading. This is ridiculous at best especially having to put in the password every time. Even sending them a message through the app is a joke. You get an automated response back from them telling you “they don’t respond to emails so you have to call”. This company doesn’t seem to have their act together. Try another mfg if your insurance will cover it.

by Ssteva

I’ve used this app for years with little problems. Since the 5.3 update the app no longer uploads data to Apple health. I’ve emailed customer service, updated the iOS operating system on my phone, uninstalled and reinstalled the app twice, And talked by phone with customer service twice. By removing and reinstalling the app and reconfiguring it I can get it to load all the old readings to Apple Health, but no new readings will sync. The meter is working fine and Apple Health is working fine. The entire problem is with the One Touch app.
The part which is most annoying is the copy and pasted response to all these negative reviews saying to call their customer service line. I’ve done that with no improvement. Why can’t the developer just admit they have a problem and that they are working on a solution. (Are they working on a solution?)
After a week of having this problem I started research into what brand of new meter I will buy. I test several times a day and count on having this data in Apple Health.
I ask the developer to respond with real information about what’s going on and when it will be fixed. Please no copy and pasted response that says nothing useful.

by Fhfvgdtjcsg

I used to like this but an application update was pushed on October 29, 2018 and now it won’t sync with the meter making it worthless. This isn’t the first time they’ve done this either. I used to have a Verio Sync and they pushed an update which killed the blue tooth connection feature. I waited months for a fix that never came. So I bought an upgraded meter, Verio Flex, and everything worked again...for three months until this latest update and now I get “sync with meter failed” every time. I had bought a second meter that I keep at work and I receive the same sync failed message on my second meter too. There is no way to remove the meter and re-add them so I can’t try that. There’s no way to roll back the update so I can use it without the update. I sent messages the the developer about the issues but never any response and more importantly, no fix to the problem. Since I just bought my two meters only a few months ago I’ll have to wait until next year to buy a new meter. That will be from another company if the fix isn’t made. I don’t recommend using this product!