Contact BCBSMA MyBlue Member App Support

by JHoffmann117

Update 3/8: I didn’t think it was possible, but the latest update appears to have made this app even worse. I can no longer even sign into my account. This app is now entirely broken; if I could give 0 stars, I would!

Update 2/6: They replied to my review here asking me to email them, presumably to gather more specific error logs. Well, I emailed them and just received a generic response thanking me for my feedback and they’d look to address my concerns in a future release.

Original Review:
There are very few things in this app that actually work. The worst is the fact that practically every link (ex: express-scripts) seems to open in the Safari browser preview popup. This would just be a minor annoyance if it actually WORKED. Yet the webpages never actually load. Plus the UI has still not been updated to scale appropriately for newer iPhones with the camera/speaker area that extends into the screen. It’s been 3 years since the iPhone X... when are you going to update that? It’s become a bit of a tradition where I open this app every few months just to check in. Inevitably I immediately close it in frustration and login on my laptop.

by Wallacegr

Ridiculous can’t log in at all ! Useless Called number provided, I was told this is a known bug and to try back in 2 days it would be fixed Obviously not — any clue when you’ll have it fixed since it has not worked for at least 2 months You should just remove the app — it would be better customer service then asking what is happening when we are all expressing quite clearly you cannot log in through the app you should be able to replicate this if not happy to get on a call with you just let me know, give me a real phone number to call Seems like nobody really cares about fixing the problem but only seeing complaints wish I could just give it a zero rating rather than even one star

by Bulk Slamchest

This is a pretty bad application from just about any standpoint it is possible to have. Somehow, finding a doctor in this app is even more frustrating than on desktop, which is truly saying something. The act of fighting with this apps completely non-intuitive layout and horrendous load times, much like the act of talking to a pile of bricks, is comically futile.

I suppose I shouldn’t be too mad about the fact that the app seems to have forgotten how to do anything but give me a loading icon, since actually using the application is like trying to hold a cup of water in the palms of your hands. It’d be cool if I could log in or whatever but honestly I’m not missing out. It’s time to delete this eyesore