Contact athenaOne Support
Company Name: athenahealth
About: Athenahealth provides cloud based services for physician practices, such as electronic health
records and practice management.
Headquarters: Watertown, Massachusetts, United States.
athenaOne Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with athenaOne. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact athenaOne. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of athenahealth
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Get Pricing Info for AthenahealthContact Athenahealth! Or Contact Support
Need help using Athenahealth? Try their Help Center now!
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Read 3 Customer Service Reviews 😭😔💔
Forever notifications
by Happyb3
I set my bar low and didn’t expect this to be the ultimate tool during patient care anyways, and was just content checking patient list and maybe quick check on inbox… but these notifications, totally useless and annoying, finally decided to write a review after months of use (and hoping it’d be fixed), if you click on a notification, you get stuck in login screen after login screen after login screen, etc; and even if you open the app, never clears away from the Notification Center, forever stuck and building stacks there.
Just going to turn off all notification fro this app (and athenaText does the exact same thing, but at least I really do need the alert for that one…)
Head spinning
by Frustratedent
Why did you phase out the old app? The new app, in my humble opinion, is horribly designed and frustrating. I can’t get to old encounter documents without going through an endless number of clicks. I prep by looking up my old encounter and reviewing old encounter documents (audiograms, scope pictures). Now it takes me 10-15 min to just find what I need to review(after practicing for an hour!) and that doesn’t even count reviewing! Please don’t delete the old app it was easy to use and I don’t need all this extraneous information just for a quick review.
I’m sure the prep part will be good but for those of us who use it to review the patients for the upcoming day this app is a nightmare.
Are physicians involved in your designs??
Too many flaws and glitches
by Drkmg806
Unfortunately I cannot use this app reliably right now. There are so many glitches and moments where the app freezes. Face ID login does not work for me at all, once it accepts my face the app just stays on the login screen and I cannot get into the app. Once I am able to get in, the app gets stuck quite often and I have to close out and restart my phone to try again. It’s much more of a hassle than helpful right now. Currently using on up to date iPhone 12 with most recently updated Athena One app.
Have a Problem with athenaOne? Report Issue
Why should I report an Issue with athenaOne?
- Pulling issues faced by users like you is a good way to draw attention of athenaOne to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a athenaOne customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using athenaOne.
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