Norwegian Cruise Line Reviews

Norwegian Cruise Line Reviews

Published by on 2025-01-23

🏷️ About: Get even more out of your vacation with more features, more control, and more simplicity - all in the palm of your hand. Norwegian Cruise Line’s updated app makes it even easier to tailor your perfect vacation.


       


Overall Customer Experience 😎


😎 Positive experience
55.6%

🤬 Negative experience
30.9%

🫥 Neutral
13.5%

~ from Justuseapp.com NLP analysis of 28,771 combined software reviews.



Read 12 Customer Service Reviews 😠💢

4.7 out of 5
App isn’t working.

I’ve been on the ship all day and NorwegianCruiseLine still doesn’t recognize I’m on board even though it shows ship time. The ship’s internet is working fine on my phone but neither app (this one and the old one) will recognize I’m on board. I can’t see my itinerary or any of my excursions/meal reservations. The chat feature of NorwegianCruiseLine isn’t coming up like it normally does. I’m very frustrated. This shouldn’t happen. I liked this new app better than the older one right up until I boarded the ship. Now it won’t work at all. I just get errors.

App not ready for production

I feel that NorwegianCruiseLine is still pre-version 1 or beta.

- Cruisenext certificates are not displaying
- several links (payment status) error and say “Safari cannot open the page because address not found”
- cruise details are not accurate as it shows my post cruise hotel but not my pre-cruise.

Upgrade to style

NorwegianCruiseLine upgrade was definitely needed. I like the modern style that adds simplicity along it. I’m one with the first ones using NorwegianCruiseLine . So I’m still exploring all the features.

The old app was better

Used this on our cruise this week. Too much is missing or difficult to find. I have not been able to use it all since leaving the ship. Screen is blank & get an error telling me to try again later. I have uninstalled and reinstalled it, but that did nothing. Not impressed.

Not accurate information

Under guest information it shows my status as “first timer” when we are platinum latitude members. We have been on 8 NCL cruises and have a ninth one booked.

NCL App with white background is not Valid

Using the white background app I paid for thirty dollar app for Casino slot game for winnings of one hundred thousand dollars when my shipmate told me there was another app I should be using. I didn’t see one hundred thousand dollars slot game on new app so I do not know if my entry fee will be returned if the slot game is not taking place. Also this survey doesn’t allow for numbers or symbols that is except for period symbol which is applied when you press space two times after you finish a sentence.

Great app

Easy to use

NCL is the BEST

NorwegianCruiseLine is sooooooo much better.

Better than the old app!

Usability is much better than the old app! Hope they add main dining room menus and improve the daily planner features.

So much better!

New app is better in every way…so far.

Encantando

Es muy buena comparada con aplicación vieja, tiene mucha más información y más manejable ncl lo hizo muy bien con la app

Nice new organization

I am really enjoying the new look and feel. Information is well organized giving me everything I need to know on the home page. Can’t wait to try it out on board. Well done folks.

One small glitch. I am Sapphire latitude. On the hamburger icon it shows my correct status. However, on the cruise details / guest details page is shows I am a First Timer.



Is Norwegian Cruise Line Safe? 🙏

Yes. Norwegian Cruise Line is very safe to use. This is based on our NLP (Natural language processing) analysis of over 28,771 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Norwegian Cruise Line Is 64.3/100.

Safety Analysis

86.6% of users say app is Safe 👍
86.6%

11.9% of users have Some Concerns ⚠️
11.9%

1.4% of users say app is Risky 🚨
1.4%


Is Norwegian Cruise Line Legit? 💯

Yes. Norwegian Cruise Line is a totally legit app. This conclusion was arrived at by running over 28,771 Norwegian Cruise Line User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Norwegian Cruise Line Is 79.9/100..

🔏 Privacy & Data Safety

Norwegian Cruise Line collected the following data from you:

  • Data Linked to You:
    • Contact Info
    • Identifiers
    • Sensitive Info
  • Data Not Linked to You:
    • Financial Info
    • Location
    • Diagnostics

How was your experience with Norwegian Cruise Line? Post a Review




Features

See comprehensive onboard schedules, view extensive excursion details, browse updated menus, view entertainment listings, and make reservations for experiences onboard our ships and at our incredible destinations.

Keep track of your favorite activities by having the Freestyle Daily just a tap away! Hungry? Make new dining reservations and browse the menus of our incredible dining offerings.

Make reservations for your favorite activities include excursions, entertainment, dining, and our exclusive Vibe Beach Club.

Take full advantage of our endless experiences and wide variety of dining, entertainment, excursions, activities, and more.

Keep track of these activities with My Plans – outlining all of your vacation fun right at your fingertips.

  Contact Support
Developer:
Norwegian Cruise Line®

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