Norwegian Cruise Line Status

Last Updated on 2024-08-28 by Norwegian Cruise Line®

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Common Norwegian Cruise Line Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Norwegian Cruise Line app on iOS and Android devices. Solve all Norwegian Cruise Line app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Norwegian Cruise Line iPhone Issues and Solutions

Norwegian Cruise Line iOS app crashes, not working, errors
Norwegian Cruise Line iOS app network issues
Norwegian Cruise Line on iOS has black/white screen

Norwegian Cruise Line Android App Issues and Solutions

Norwegian Cruise Line has errors/crashing/not working
Norwegian Cruise Line server network connectivity issues
Norwegian Cruise Line has black screen

Norwegian Cruise Line iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Norwegian Cruise Line app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Norwegian Cruise Line app crashes or not working on Iphone (iOS):

Close and restart the Norwegian Cruise Line app on iPhone
Update Norwegian Cruise Line app to the Latest Version for iOS
Uninstall and reinstall Norwegian Cruise Line iPhone app
Update your iPhone to the latest iOS version

Fix Norwegian Cruise Line on iPhone unable to connect to server/internet connection issues::

To resolve Norwegian Cruise Line network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Norwegian Cruise Line black/white screen (blank screen) on iPhone:

Follow the Norwegian Cruise Line iOS app troubleshooting guide Here →

Norwegian Cruise Line Android App Issues and Solutions

Fix Norwegian Cruise Line not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Norwegian Cruise Line app issues:

Force Stop the Norwegian Cruise Line App
1. On android, goto "Settings" » click Norwegian Cruise Line app. » click "Force Stop".

Update Norwegian Cruise Line to the latest version on PlayStore

Clear Norwegian Cruise Line App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Norwegian Cruise Line app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Norwegian Cruise Line.

Fix Norwegian Cruise Line unable to contact server/ Norwegian Cruise Line internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Norwegian Cruise Line » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Norwegian Cruise Line » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Norwegian Cruise Line on android.

Solve Norwegian Cruise Line black/white screens issue on Android:

Follow the Norwegian Cruise Line android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Norwegian Cruise Line®, developers of Norwegian Cruise Line.

About this app

See comprehensive onboard schedules, view extensive excursion details, browse updated menus, view entertainment listings, and make reservations for experiences onboard our ships and at our incredible destinations. Make reservations for your favorite activities include excursions, entertainment, dining, and our exclusive Vibe Beach Club. Take full advantage of our endless experiences and wide variety of dining, entertainment, excursions, activities, and more. Make new dining reservations and browse the menus of our incredible dining offerings. Keep track of these activities with My Plans – outlining all of your vacation fun right at your fingertips. Get excited by counting down the days until you board one of our incredible Norwegian Ships! Keep track of your favorite activities by having the Freestyle Daily just a tap away! Hungry? Explore our incredible destinations by booking one of our incredible shore excursions. Reserve and enjoy are incredible entertainment offerings. Norwegian Cruise Line’s updated app makes it even easier to tailor your perfect vacation. Above all, prepare for your cruise with ease – your vacation begins the moment you board! Keep track of your daily expenses and purchases in real time. Get even more out of your vacation with more features, more control, and more simplicity - all in the palm of your hand. To speed up your boarding process, complete our simplified Online Check In experience. Discover your detailed itinerary with your pre-cruise planning checklist guiding you every step of the way. Connect to the ship’s complimentary internet to use NorwegianCruiseLine free of charge.