Celebrity Cruises Reviews

by Cass2157

Relieved an e mail telling me to check in with CelebrityCruises and CelebrityCruises doesn’t have the cruise I’m trying to check into. CelebrityCruises won’t let me print luggage tags.
I would never recommend celebrity for a cruise. Your apps and help services are the worst I have ever used.
I called to ask a simple question and was told I had to use my travel agent. My agent was ill and didn't have the time to make the phone call. When we finally got answers from several different people they all had different answers.
Very poor company
Pick a different cruise line if you want hassle free service

by AmyMaeN

I got CelebrityCruises about two months ago and when I first logged on and it worked it was a beautiful app. It has a lot of great features. But, I was only able to login the one time and it hasn’t worked since. When I called Celebrity they say it’s only really good for the Celebrity Edge ship, the other three on there which one of them is the Summit ship that we are going on, it doesn’t currently work for. They told me I have to keep trying and that one day it might work and that if I was on the Celebrity Edge it would work perfectly. Well unfortunately we are not going on the Celebrity Edge, so that helps me none. If CelebrityCruises doesn’t work why offer it to people? Please fix it and then offer it.

by ---- ---------

We booked this cruise because it would enable us to visit family on Roatan. Without notification prior to disembarkation Celebrity placed a restriction on leaving the boat at the Roatan port, unless of course we had booked an excursion thru Celebrity. We would have postponed or cancelled this cruise had Celebrity management been above board prior to the cruise leaving the dock. Additionally, in a telephone conversation with Celebrity guest relations prior to this cruise we were informed that only staff would be required to wear a mask once on board. We were surprised to learn of an onboard mask mandate. None of the emails prior to sailing indicated a policy change, likely because it would have resulted in guests cancellations. We will likely cancel our next scheduled cruise with Celebrity because of we don’t feel that management can be trusted. Shame on Celebrity!

by Dufresnej

DO NOT CRUISE WITH CELEBRITY! We have emails confirming we would receive a full refund for our cruise. We were told to wait a specific amount of days for it to go through. After waiting well past the allotted time, we contacted them again. They are now saying they will not issue a refund despite their confirmation. We have contacted lawyers and will be taking action. Our honeymoon was cancelled over a year ago. Celebrity lies. We get passed around to different representatives and none of them are backing their original confirmation. I encourage everyone battling them to reach out to an attorney. This is so wrong, they are manipulative and deceitful. I will NEVER cruise with Celebrity again and I will tell everyone I know! But don’t worry, their app works fine.

by Hrc58

CelebrityCruises DOES NOT work on an iPad - it only works on a mobile device (phone) and intended to be used ONLY onboard the ship When I asked (& showed him) this webpage, he repeated “ This does not work on an iPad “ Even when I asked about checking in / doing safety drill / uploading vaccine photos “ CelebrityCruises is not intended to be used of the ship” He later told me that he sent an email to Corporate, to have CelebrityCruises removed from CelebrityCruises Store

Update The developers respond/ CelebrityCruises does Not work on iPad or tablets………for an app that does not work IT HAS A GREAT 4.6 stars???

by K8got

CelebrityCruises seemed great but a day or two before sailing, I had problems accessing it. Every time I opened CelebrityCruises it would say let’s find/link your cruise, Id enter my info and I’d get “sorry we’ve hit a snag” message. On board they told me to delete CelebrityCruises and reinstall. But then CelebrityCruises would not download on the ships WiFi. I was able to finish install at ship’s next port. However I was continuously asked to link my cruise/log in (sometimes this went smoothly, other times it did not) through out the trip so I just stopped using it. We were a party of 10 and all of us had various problems such as these. We basically did not use CelebrityCruises . Also my husband and I were able to get the messaging feature working but there is no notification of communication while not in CelebrityCruises , so it is pointless. I wonder if this is a ploy to get you to purchase a WiFi package (which we did, but we still did not use CelebrityCruises ). Disappointed.

by Rjk627

What can you say about celebrity cruise lines? Well, first you can’t tell celebrity anything itself without waiting between 1-3 hours on the phone. Yes, once I waited 3 hours because they had screwed up a reservation. Getting onto the ship is fine if you get there around 11:30-12. Otherwise you are waiting in another long line. None of the outdoor bars are open till 11:30 am on sea days, except one bar. So if you need something to drink on a sea day in the morning, prepare to wait. The staff is friendly. But when the ship is full, good luck finding a chair outside. Don’t bother getting the insurance because even if the government says you can’t sail, the insurance will still not refund your money…just give you cruise credit. If you upgrade your cabins you typically don’t have to wait to eat unlike other cruise lines.

by Busybody

Just got off the Summit. The information and daily planner available was great and very easy to access. The messaging function, flat out didn’t work the entire trip. Every time I tried to search a person or add them to message I consistently got errors. Now that I am home and trying to add my next reservation to CelebrityCruises I’m getting the same error message. (Oops, there was a snag type of message) Really frustrating and inconvenient when you have a group on 11 on board....

by DatilMan

The check-in portion of CelebrityCruises worked great. Unfortunately the other parts of CelebrityCruises are lacking. The calendar does not allow you to add information that you select, only the very few “events” that are preprogrammed into the itinerary. Also, communicating with family members is possible, but only if you check your phone every 15 seconds to see if someone messaged you (ie. it doesn’t notify you that you have a message). It would be nice to have the daily schedule of events available so you can see what is going on right now. After three days I deleted CelebrityCruises . Only carried my phone for pictures and to see the time (very few clocks on the ship) when I wanted to be somewhere “on time”.

by Cwpkyui

Celebrity edge is a gorgeous ship. The staff is fantastic. Unfortunately the activities and music are not for old people. My favorite trips had history of the area lessons, classical music, an incredible pianist, broadway’s music. My favorite band here was Yana at dinner time. Can’t do both. I’m in bed by 10:00! I’ve eaten every meal alone since I got here. A get together for single travelers on the First night would be a godsend. I was kind of expecting it. Oh well. I saw it was added to the second to last night. Too late to find a friend to talk to.

by BAMSG

This is one of the better cruise apps I’ve seen. But... big but here, the information on it has been highly inaccurate. Shows my cruise and dates, but the ports of call are incorrect, the docking times are incorrect. Not just by minutes but by half a day in some cases. The website for the same trip has the correct information. There is really no reason for a connected application to have incorrect information. It is merely supposed to be a different and unique way to portray the information available on the website.

App will be great if they can get their act together with the data that feeds it.

by Freywalker

I’m only 13, and if you can control the blinds and lights with ur fricken phone, that’s the best app in the world. But for real, on the cruise, CelebrityCruises helped me out a lot, as it does have map. It also told me the schedule of some of the planned activities, which was pretty cool . The only reason it’s 4 stars, is because they made us stand in line for SIX hours just to get on the boat. That’s all have to say. Oh and by the way, Did I mention you can control the blinds and lights with it.

by Nikki Ahomed

The Celebrity Cruise app is a wonderful tool to keep guest informed and up-to-date with activities going on around the ship. The only change I would recommend is in the texting feature. I would recommend it to have a choice rather to have a notification sound when you receive a text. Friends on the ship would text me, but because the notification does not have a sound, I would miss the text.

by Suggesrion

I like the room with balcony and the bathroom is bigger than princess cruise. The room services staff was very nice. The dining room is set up nice and roomy and perfect view. The 14 floors buffer food is ok and not much change. Wish could have more variety food to select. Not much Asian food and few staffs seems tired and not much welcome or happy to serve food to guests. The main restaurant food is good, not much activities to celebrate in the dinning during holidays. I don’t feel the festive or holidays decorations in the dinning room. Not much going on for gift shops for the sale like princesses cruise for the fun of the shopping spirit. The lobbies areas are highlighted for the holidays, lots of music and entertaining and bars. Area for seating is plenty and the shows are great. The photo shop is much self service, the staff need little bits of cheering and enthusiastic of happy. I like the 15 floors for the exercise followed by the trails to walk or running. The gym room has good size and not humidity. I wish they could highlight some the activities program on the daily news paper and on TV or announce on over head speaker. I did not see much games or Chinese mah jong activities supplies in the social room or other areas for the guests to relax playing with there family. Over all I do enjoyed my trip and certainly with my families members gathering. But once comes with individual or solo, i was boring little bit.

by Sal 123a

At the age of 76 the timing to get tests and confirmation of negative test as a lab type response is not in our control. We took the test are fully vaccinated and in good health but the state of Florida is way behind in processing results so we are being subject to a high level of stress. A poor way to embark on what was to be a pleasure trip as we have already invested thousands of dollars to ensure the experience. By the way I am retired executive Vice President of Arvida/ Disney corporation who lead there hospitality division. I look forward to hearing from you and obtaining assistance in reversing this situation. Thank you

by Aprillah

Used CelebrityCruises on The Edge and Reflection. Great to have calendar, daily schedule, reservations right at your fingertips. Three tweaks need to be made. 1. Don’t kick us off ships free WiFi every few minutes, very cumbersome to continually sign onto WiFi 2. Filters shroud default to All, not Recommended. Once I switch to show all, it should stay there but instead, it reverts to Recommended after every refresh or reconnection on WiFi 3. Chat feature needs to send notifications to phone. You have no idea if someone is texting you unless you are actively in CelebrityCruises . It needs to have a noise and banner notification just like a regular text

by Sixthsailing

We are so happy that Celebrity has an app now being tested! We have used CelebrityCruises every day to find things like our itinerary, menus, special events, and activities. Here are a few things I think might make it even better.

- Correct and up-to-date information. Several times the menus have been incorrect and we noticed that when we changed time zones, the ship’s time on CelebrityCruises did not change until very late in the day.

- It would be great if you could put a star or mark/highlight by certain activities or events that you were interested in attending. It would be a great way to keep track of your schedule and not forget/miss our on activities of interest.

- I think you would have greater participation in usage of CelebrityCruises if you were able to message other people on board using CelebrityCruises .

-It would be nice to add a notifications in the setup of CelebrityCruises so that we could select to be notified of things that we might be interested in (ie wine tasting, mixology class, dance lesson, etc.)

Overall, it is a good start and we’re happy to see Celebrity working on this.

by Finder360

It’s awesome to have the ability to check out the daily agenda for 3 of Celebrity’s ships (Equinox, Reflection, and Constellation) on your smartphone.
Look ahead to see the entire cruise events days of in advance, and plan accordingly.
Thanks Celebrity for providing CelebrityCruises for passengers.
There’s more than just upcoming scheduled events on CelebrityCruises. Why not give it a try? Check it out before your cruise, or try it to see if cruise life might be for you (no booking necessary, but you might be tempted to book a cruise once you see what’s offered onboard a Celebrity ship. 😍

by Lisa Traveler

I prefer to travel on Royal Caribbean and Celebrity, and Aramark if I’m really treating myself. My husband and I also like Holland America, but they sold the Princendam and they are downgrading all of their libraries to get more space.
I felt that Royal Caribbean was concentrating all of their resources on Royal C lines, to the neglect of Celebrity, but I am on my second trip on one of the new Celebrity ships. First Class all the way! They made good use of the downtime of the pandemic with thoughtful new features. In addition, they are taking extraordinary precautions, which I appreciate, being in my 70s with bad lungs. Go forth and see the world again!

by Nodine

CelebrityCruises does not correctly work with Apple’s built-in password management system for apps and web sites. Sloppy design or coding makes CelebrityCruises LESS SECURE for Celebrity customers.

Selecting “Remain logged in” allows you to avoid the painful process of logging into the Celebrity Cruise app and web site by keeping you logged in. CelebrityCruises and web site should utilize iOS password management, security and privacy conventions to help keep their customers safe.

Pleas =e resolve your login problems so that customers are not forced to Call celebrity and wait on ridiculously long hold times.

I hope this is fixed soon as it is a true irritant and potential security risk that is not consistent with the Celebrity Cruises luxury brand.

by RJ 1947

For over two weeks I have received emails telling to scan my passport into the mobile app to make embarkation easier. One major problem: That portion of CelebrityCruises doesn’t work. Also, it would be helpful if instructions were sent with the emails. Frankly, instead of rushing to release technology that isn’t perfected and look malfeasance, it would be better to wait a product that works. Let’s home the Edge is working better than CelebrityCruises. I am sailing on Edge in two weeks and am excited about this ship, but CelebrityCruises role out is disappointing.

by Fed Up Already

Celebrity advises to use CelebrityCruises for check-in, I download it, login and the I am advised that my cruise on the Solstice is not available for checking in on CelebrityCruises...why didn’t you warn me that I cannot check in for “my” cruise on CelebrityCruises and it only works for cruises booked on the 4 ships that are supported...I understood that my ship wasn’t supported, I figured that all other functionality would of CelebrityCruises would be available, not the case! What a waste of time! Don’t bother to download if you are booked on other ships beyond the 4 listed, app doesn’t do anything for your cruise then!

by LaRouge9

App is good to message others onboard or your stateroom mates. I also like how you can select events to your liking but when you “schedule” something it doesn’t remind you. Alerts should be a basic thing so for that we had to set our review back by 2 stars because it affects most of what we needed. We are on vacation so not going to check CelebrityCruises every hour. This needs to be updated! Other than that it’s great

by Jphildon6

I loved being able to use CelebrityCruises while at sea to track the daily ship activities, double check our reservations, and learn about each port of call.

We did not purchase an internet package, so it would be really nice if Celebrity added a texting feature to CelebrityCruises. Would make it so much easier to communicate with other people in your party.

by Mkmellon2012

So excited about CelebrityCruises. I’m currently on my 5th celebrity cruise and my only tiny frustration was not knowing the activities in advance Until late the night before when they delivered the printed schedule to my room. This is amazing !!!! Not only can you see the activities in advance but you can select them and create your own activity calendar!!!!!!!!!!! Brilliant!!!!!! Love love love

by Ttnbc

I Love CelebrityCruises! I wish I knew it was available during my last celebrity cruise. My sister is on the Italy/ Greece Cruise, it’s fun to follow along. I’m looking forward to using CelebrityCruises during my February 2019 Cruise, it’s helpful to have everything at your fingertips, instead of trying to remember to bring The daily paper itinerary along with. Cheers!